IconByDesign US Reviews

Name: IconByDesign US
Address: 3225 Helms Ave, Los Angeles, California
Rating: 4.79

4.8 Rating 368 Reviews

94 %

of reviewers recommend IconByDesign US

4.8

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign US:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 617 0124

Email:

care@iconbydesign.com

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IconByDesign US 5 star review on 21st December 2025

"Geoff"

IconByDesign US 5 star review on 19th December 2025

Lynn T

IconByDesign US 5 star review on 16th December 2025

"Geoff"

IconByDesign US 5 star review on 10th December 2025

Mary

454

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most terrible service I have ever experienced. Ordered our tables in April of 25 and have not received them(12/25). Their excuse was that they switched suppliers and had to redo the contract. Could have informed me and given me the option to cancel the order”

Helpful Report

Posted 3 weeks ago

“Do not trust descriptions on their website! They are saying furniture is high quality and will last a lifetime. We bought table and six chairs. After two years chairs are falling apart. Cheaply made . What happened is that parts of the chairs are glued together,there’s no screws. Over time glue loosens up. We paid so much money thinking we are getting good quality . Unfortunately,that was not a case . We should pay attention,before buying,how long is warranty,and it’s only one year. That will tell you all . IKEA furniture last longer . I do not recommend this company!”

Helpful Report

Posted 1 month ago

“I researched this company after viewing on Instagram and read your whole family story background and thought well hey I’ll take a chance and it looks like they have exactly what I’m looking for online but that wasn’t so! I am really disappointed that you will not replace or refund This table as I have no use for it. It does not match my other furniture like the pictures on your advertising suggest. I do not see another picture anywhere with the woodgrain that you sent me. I thought this was a reputable company and now I’m stuck with a $5000 purchase That I have no use for. Expect to hear more from me.”

Helpful Report

Posted 1 year ago

“Beautiful design but unfortunately the Bruno bed frame is not fully walnut solid wood as the website leads you to believe. Upon receiving the frame I noticed there were parts that didn't appear solid and after asking customer service, they confirmed there are components that are either engineered wood or other woods (pine) with a walnut veneer. Given the main reason I purchased the frame was that it was described as solid wood with walnut listed as the only material, this is pretty deceptive. At best I would say 50% of the frame is actually walnut wood, so I will not be purchasing more products in the future from IconByDesign.”

Helpful Report

Posted 1 year ago

“Just don't waste your time or money. Madenin China and comes damaged. And they'll reference their defective policy even though the table is clearly damaged. Just don't buy.”

Helpful Report

Posted 2 years ago

“We got chairs two months ago . Vary low quality. The only area ithat is smooth is sitting area,the rest feels rough ( not finished) .I got splinter into my palm from one of the chair that is chipped . The company does not care . Also looks like there is no warranty. .”

Helpful Report

Posted 2 years ago

“I recently received my delivery of a dining set and I cannot express enough how disappointed I am in the quality of the furniture and the total lack of customer service from the owners of this company. I contacted the company within 24 hours of the delivery and expressed concerns that the table did not close properly when the extension leaf was in place. You could see right down to the floor from the gap where the table came together. I sent photos showing the gap and placed over 4 sheets of paper to show how open the gap was. It appeared that the leaf had been sanded or repaired and I was told that it was normal to have some imperfections because the product is made by hand. Adam Light (Owner) told me that they do not make money off returns and I have would to pay the delivery fee as well as the return delivery fee. I have never seen a company make it so difficult to return a defective piece of furniture and charge to do so. Adam initially told me that the delivery fee was $500.00 but when I called the company that delivered, they told me the actual cost was $290.00, not sure if Adam was just trying to pad the numbers a little and refund less money. Adam also felt it necessary to tell me the following.... "I will need to disagree with your concerns regarding the quality of the table." The level of service from this company is extremely poor, they have no regard for the customer's concerns and are not willing to help when issues arise. If you are considering buying furniture I would tell you buyer beware. Please be aware of this company's return policy before making a purchase.”

Helpful Report

Posted 2 years ago

“The table arrived 2+ month late and has a hairline crack that runs along one side of the table upon arrival. Customer service said it’s normal for natural wood to have this due to weather changes, and sent some filling sticks and $300 discount on the $2000 table. However the crack just keeps getting bigger and bigger, it is definitely not a weather issue like what the company claimed. It is surely a manufacturer problem, we contact customer service to see if we can get it fix, and customer service just completely ignored us.”

Helpful Report

Posted 3 years ago

“We patiently ordered a pre-order table and chairs and it took months for them to come in which was noted and expected, except for what followed. We had to reschedule our delivery with Metropolitan due to unforeseen street work in front of our row home (the entire street closed during work hours) and then street festivals also closing the area on the Saturdays that we had tried to reschedule to. Great, that's fine, we can't control city activities, but this entire time we were under the impression from Metropolitan that they had all of our items ready to be delivered at the local facility. Finally, we manage to schedule a delivery day where a truck can get to our house and we get a call from Metropolitan that they do not have our table to deliver. I'm sorry, what? Where has it been this entire time? I first called Metropolitan but got the run around on the table being in Massachusetts and needing to be delivered to the New Jersey warehouse and that it could take 5-7 business days. Okay - we all know it does not take that long, but sure, fine I'll wait a week. Wait the week - call to reschedule the delivery, and find out the table is still not in New Jersey. Okay... called IconByDesign directly as I felt like we were getting the run around on delivery and the phone rings once and stops ringing... so I keep calling and the same thing keeps happening. One ring - then cut off. I then get an automated text message and a prompt call back from owner Adam Light. Great, this is the only positive thing that happens and (for the moment) makes up for the delivery situation. He promises to resolve the table situation and ensures he has a direct contact at the warehouse. True to his word, the table is resolved, we get an email and phone call, and delivery is rescheduled once the table is in New Jersey a couple of days later. I do want to mention the representative he contacted at Metropolitan got the locations swapped in her email which was unnerving, but I made sure to double-check we were on the same page. He follows up via email, great. The team gets here from Metropolitan and the chairs come in and they are in great shape, wonderful, this will be over soon! And... up comes the table. The team starts to unpack it, and it has three legs... in a sealed box from IconByDesign. The team asks us if we want to refuse the table. Unsure what to do, we call IconByDesign (during normal USA EST working hours) to see what can be done. I get the one ring and no answer, a text message saying I'll get a call in a few minutes, and then one a second later saying I'll get a call in a few hours. Great, what now? We decide to send the table back because we have limited space and nowhere to lay a three-legged table for the foreseeable future. I finally get a call back during dinner time that night and a team member says "I wish you hadn't refused it" because they do have extra legs at a warehouse in North Carolina. Okay, great... I'm sorry how would I know that and no one was available to answer my phone call during scheduled deliveries? And why should I, as the consumer, be expected to hang onto an unusable table because your factory can't do quality control properly? I asked them to send a new table ASAP, and the team member told me that they would rather have Metropolitan inspect the table we refused for quality (assured that they will do an amazing job as it is their usual job with other furniture companies), redeliver it and will send another leg "by courier" from their new warehouse in North Carolina on the same day. Whatever team delivers last will do the "white glove service" and they both know about it. I tell him I am uncomfortable with that as I saw how the team repacked the table and I am sure it will be damaged at this point (just wrapped in a furniture blanket). I'm tired at this point and don't even know how to respond. The guy was very pushy about going this route, and refuses to send a new table. It felt very uncomfortable considering the money we spent, but I'm trying to be patient. He assures me he will get back to me in 24 hours with a resolution and confirmed table inspection. 24 hours go by, nothing. I contact IconByDesign and a different team member responds saying they need another 24 hours. Great. Patience is running out over here. We then hear from the team that the table is fine, will be redelivered and we will be contacted by both delivery teams to coordinate. Metropolitan does contact us, but they do not know anything about the extra leg or coordination with the other delivery service. The other delivery service sends a link to schedule a delivery that doesn't work and has no contact information. I finally call IconByDesign and tell them to handle the coordination and they say that is on us because they won't be coming the same day, and I have since called again about the courier service and have not heard back. Metropolitan just showed up with our table and it is broken on the side, scratched deeply on the bottom and very scuffed on the top - exactly what I was nervous about. It has been refused, and here we are, with no table and no one picking up at IconByDesign or responding to messages during normal business hours. Buyer beware, knowing what I know now I would never order from this company again. Part of the reason we ordered is other reviews said returns were handled with ease when issues arose, but we have not had that experience at all.”

Helpful Report

Posted 3 years ago

IconByDesign US is rated 4.8 based on 368 reviews