IconByDesign Reviews

Name: IconByDesign
Address: 9907 E Bell Road, Suite 110, Scottsdale, AZ
Rating: 4.80

4.8 Rating 353 Reviews

94 %

of reviewers recommend IconByDesign

4.8

Based on 353 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 411 5487

Email:

Care@IconByDesign.com

Write Your review

Tell us how IconByDesign made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

IconByDesign 5 star review on 9th December 2024

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking everywhere for a mid-century modern-looking dining table. I couldn't find anything. IconByDesign popped up on my Facebook feed and I LOVED the look of this set. Beautiful clean lines. And it's so well made. The hidden leave is great, no need to store it anywhere. I was worried it wouldn't be comfortable to sit on and I was wrong. It is very comfortable. The only reason I purchased this set is that they have all 5-star reviews and they deserve it.”

IconByDesign 5 star review on 6th September 2022

Helpful Report

“We spent many months searching for the right table for our Mid-Century modern Eichler. I found IconByDesign and liked the look of the tables and chairs. I also asked my friend, who is a professor of product design what he thought of the dining set. He loved both the design and quality. We visited the LA showroom in October and purchased them. They are a perfect compliment to our home.”

Helpful Report

“We waited a bit for this table but are so happy we did! The quality is exceptional - handmade and solid wood. I love the way the extension pops down in for storage. No trekking to the basement to store a table leaf until Christmas. The style is timeless. I have eclectic taste so didn't want anything too trendy. We couldn't find any other dining room tables of solid wood and handmade at this price. Look at the photos, it's beautiful.”

IconByDesign 5 star review on 11th November 2024

Helpful Report

“Working with Adam at IconByDesign is what we call at our house, a do over. Besides providing an excellent protect, the service and customer concern was simply excellent. I’d go it over.”

Helpful Report

“I bought these chairs to use with a Charles Webb table- MCM designer and furniture maker based in Cambridge Mass. They replaced old and well-catted chairs. The Icon By Design chairs look great with the table AND with the William Morris wallpaper in the dining room. They seem sturdy enough for 300 lb+ friends.”

IconByDesign 5 star review on 12th October 2024

Helpful Report

“I researched this company after viewing on Instagram and read your whole family story background and thought well hey I’ll take a chance and it looks like they have exactly what I’m looking for online but that wasn’t so! I am really disappointed that you will not replace or refund This table as I have no use for it. It does not match my other furniture like the pictures on your advertising suggest. I do not see another picture anywhere with the woodgrain that you sent me. I thought this was a reputable company and now I’m stuck with a $5000 purchase That I have no use for. Expect to hear more from me.”

Helpful Report

“We got the AXEL dining table with MAGNUS dining chairs and 63" bench. This combo looks FANTASTIC! The wood appears to be good quality and I love the design of the table top. The dining table has a simple, but elegant look. Delivery was within a week of the order. Very pleased with our purchase.”

Helpful Report

“Love it!! Very pleased with IconByDesign. I was looking for a well made solid wood table set that would fit in a smaller dining room. I chose the oak Magnus 63” table, bench, and two Nestor green upholstered chairs. The quality is exceptional and the solid wood is very sturdy. The wood grain is beautiful and is as smooth as butter. The company is very knowledgable and helpful when ordering. Delivery was a snap! I would definitely order additional products from this company.”

IconByDesign 5 star review on 28th September 2024

Helpful Report

“Great customer service from Emily. She sent pics from your showroom to help with my decision. It is stressful purchasing something of this nature sight unseen. We are extremely happy with our table and chairs! Cannot wait for bench and sideboard which comes next. Thank you!”

Helpful Report

“Love the quality of the Olivia table in Walnut. Solid wood furniture is hard to find so I was willing to spend a bit above budget. It will last a long time. Loved the design as well. Substantial legs but not heavy looking.”

Helpful Report

“Customer service experience was a cut above anything else we experienced on the furniture hunt. Emily was 10/10 as a brand rep and a generally knowledgeable person.”

Helpful Report

“I searched high and low for the perfect set and finally found it at IconByDesign. This dinette set is so pretty and so very well made. The team at Icon is a well oiled machine. From my initial connection online until the seamless white glove delivery service, every interaction was informative and friendly. My emails and texts were promptly answered, even after delivery! I love this company and highly recommend you purchase your furniture from IconByDesign.”

Helpful Report

“The rep I was spoke with was personable, friendly and professional. She provided ordering and delivery insights and represented the company very well. Though I won’t receive my dining set for another week or two, I feel confident it will be perfect, and if not, the company will make it so. Please send another review form in a few weeks after I receive my order.”

Helpful Report

“Beautiful furniture - very high quality design.”

Helpful Report

“Great service in store, easy delivery and beautiful, quality furniture! So happy with our purchase.”

Helpful Report

“The quality of the product speaks for itself. It is not IKEA, the "McDonalds" of the furniture market. The quality is well worth the price.”

Helpful Report

“The Bastian Desk is fantastic. A solid oak masterpiece! Very clean lines, stylish, even retro design (if that works for you), but modern all the way. The oak is beautiful.”

Helpful Report

“I was very pleased with the entire process: the IconByDesign staff promptly responded to my inquiries; the items were delivered reasonably fast and without any defects. I have carefully examined every item for potential damage during transit but found no issues. The description was accurate and I have no regrets whatsoever.”

IconByDesign 5 star review on 4th July 2024

Helpful Report

“Perfect take on mid-century design with contemporary feel. Absolutely thrilled with the quality of design and products. And then there is outstanding customer care and responsiveness which makes the experience worth it!”

Helpful Report

“Beautiful design but unfortunately the Bruno bed frame is not fully walnut solid wood as the website leads you to believe. Upon receiving the frame I noticed there were parts that didn't appear solid and after asking customer service, they confirmed there are components that are either engineered wood or other woods (pine) with a walnut veneer. Given the main reason I purchased the frame was that it was described as solid wood with walnut listed as the only material, this is pretty deceptive. At best I would say 50% of the frame is actually walnut wood, so I will not be purchasing more products in the future from IconByDesign.”

Helpful Report

“Just finished assembling the table, bench and 4 chairs. Easy to do and unbelievable quality.”

Helpful Report

IconByDesign is rated 4.8 based on 353 reviews