IconByDesign US Reviews

Name: IconByDesign US
Address: 3225 Helms Ave, Los Angeles, California
Rating: 4.79

4.8 Rating 368 Reviews

94 %

of reviewers recommend IconByDesign US

4.8

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign US:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 617 0124

Email:

care@iconbydesign.com

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IconByDesign US 5 star review on 21st December 2025

"Geoff"

IconByDesign US 5 star review on 19th December 2025

Lynn T

IconByDesign US 5 star review on 16th December 2025

"Geoff"

IconByDesign US 5 star review on 10th December 2025

Mary

454

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the quality of the Olivia table in Walnut. Solid wood furniture is hard to find so I was willing to spend a bit above budget. It will last a long time. Loved the design as well. Substantial legs but not heavy looking.”

Helpful Report

Posted 1 year ago

“Customer service experience was a cut above anything else we experienced on the furniture hunt. Emily was 10/10 as a brand rep and a generally knowledgeable person.”

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Posted 1 year ago

“I searched high and low for the perfect set and finally found it at IconByDesign. This dinette set is so pretty and so very well made. The team at Icon is a well oiled machine. From my initial connection online until the seamless white glove delivery service, every interaction was informative and friendly. My emails and texts were promptly answered, even after delivery! I love this company and highly recommend you purchase your furniture from IconByDesign.”

Helpful Report

Posted 1 year ago

“The rep I was spoke with was personable, friendly and professional. She provided ordering and delivery insights and represented the company very well. Though I won’t receive my dining set for another week or two, I feel confident it will be perfect, and if not, the company will make it so. Please send another review form in a few weeks after I receive my order.”

Helpful Report

Posted 1 year ago

“Beautiful furniture - very high quality design.”

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Posted 1 year ago

“Great service in store, easy delivery and beautiful, quality furniture! So happy with our purchase.”

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Posted 1 year ago

“The quality of the product speaks for itself. It is not IKEA, the "McDonalds" of the furniture market. The quality is well worth the price.”

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Posted 1 year ago

“The Bastian Desk is fantastic. A solid oak masterpiece! Very clean lines, stylish, even retro design (if that works for you), but modern all the way. The oak is beautiful.”

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Posted 1 year ago

“I was very pleased with the entire process: the IconByDesign staff promptly responded to my inquiries; the items were delivered reasonably fast and without any defects. I have carefully examined every item for potential damage during transit but found no issues. The description was accurate and I have no regrets whatsoever.”

IconByDesign US 5 star review on 4th July 2024

Helpful Report

Posted 1 year ago

“Perfect take on mid-century design with contemporary feel. Absolutely thrilled with the quality of design and products. And then there is outstanding customer care and responsiveness which makes the experience worth it!”

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Posted 1 year ago

“Beautiful design but unfortunately the Bruno bed frame is not fully walnut solid wood as the website leads you to believe. Upon receiving the frame I noticed there were parts that didn't appear solid and after asking customer service, they confirmed there are components that are either engineered wood or other woods (pine) with a walnut veneer. Given the main reason I purchased the frame was that it was described as solid wood with walnut listed as the only material, this is pretty deceptive. At best I would say 50% of the frame is actually walnut wood, so I will not be purchasing more products in the future from IconByDesign.”

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Posted 1 year ago

“Just finished assembling the table, bench and 4 chairs. Easy to do and unbelievable quality.”

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Posted 1 year ago

“The furniture is beautiful and functional. I love my Magnus extension table and chairs, they look beautiful and are very solid & well made. Your in-store and on-line service was excellent, as was your delivery service. For our most recent purchase (dining table and chairs) we also used your assembly service as the table would have been too heavy for me to flip safely by myself. Again, this service was excellent.”

IconByDesign US 5 star review on 20th June 2024

Helpful Report

Posted 1 year ago

“Great quality and beautiful dinning table and buffet!”

IconByDesign US 5 star review on 12th June 2024

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Posted 1 year ago

“Excellent. Chairs and table were well packed with styrofoam to protect edges and surfaces. Sent fabric samples quickly. Customer service called to check that I ordered was correct shortly after ordering online. Delivery service and communication was informative. Very happy with quality of table and chairs. Chairs are very comfortable. Was concerned that they might not be since couldn't try them out at a store. Yeah for iconby design.”

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Posted 1 year ago

“The quality of the furniture exceed our expectations.”

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Posted 1 year ago

“Beautiful furniture delivered in pristine condition. Kept informed as to the delivery timetable every step of the way.”

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Posted 1 year ago

“We really like this beautiful desk. It is a perfect small scale desk for our home office. The finish is really pretty. Couldn’t be happier.”

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Posted 1 year ago

“I love my new table and chairs!”

IconByDesign US 5 star review on 11th May 2024

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Posted 1 year ago

“The chairs were delivered as promised & were in excellent condition. The chairs look great around our oval table.”

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Posted 1 year ago

IconByDesign US is rated 4.8 based on 368 reviews