IconByDesign US Reviews

Name: IconByDesign US
Address: 3225 Helms Ave, Los Angeles, California
Rating: 4.79

4.8 Rating 368 Reviews

94 %

of reviewers recommend IconByDesign US

4.8

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign US:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 617 0124

Email:

care@iconbydesign.com

Write Your review

Tell us how IconByDesign US made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

IconByDesign US 5 star review on 21st December 2025

"Geoff"

IconByDesign US 5 star review on 19th December 2025

Lynn T

IconByDesign US 5 star review on 16th December 2025

"Geoff"

IconByDesign US 5 star review on 10th December 2025

Mary

454

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received our Olivia chairs today and they are absolutely beautiful. And so very comfortable!! The lighting isn't great because of the time of day here (and our overhead lighting is awful) but I couldn't wait to take a picture. Thank you so much for helping us pick the right chairs, they're exactly what we were looking for! Jennifer”

IconByDesign US 5 star review on 31st December 2025

Helpful Report

Posted 2 weeks ago

“We've received our icon by design Hall table and assembled it. The timber is beautiful, just what we wanted, and it is very sturdy and quite heavy, as you'd expect for solid timber. So glad we found this company!!”

Helpful Report

Posted 4 weeks ago

“We are very happy with the dining table, chairs and bench. The craftsmanship, quality, and beauty of the wood exceeded expectations. It was worth the splurge since it fits perfectly in our space and completes our kitchen.”

Helpful Report

Posted 4 weeks ago

“We love our new IconByDesign table and chairs! Sturdy, beautiful finish and gorgeous design. Customer service was phenomenal, they sent additional pics to help us decide which chairs and were very responsive. Fast shipping too. We can’t wait until they make the barstools in walnut 😊”

IconByDesign US 5 star review on 22nd September 2025

Helpful Report

Posted 3 months ago

Thanks for your review!

Posted 3 months ago

“My table and chairs arrived today. Your product is so awesome. Thank you so much.”

IconByDesign US 5 star review on 17th April 2025

Helpful Report

Posted 8 months ago

“After much searching of dining tables and chairs, I found THE right place. Our new IconByDesign solid oak dining set is everything I was hoping to find. It's thoughtfully designed, solidly built, and stunning to look at. Plus, since we didn't have a large space, I was grateful they made a table at 63" length. The chairs are very comfortable and lightweight for moving around. So happy I found IconByDesign!”

IconByDesign US 5 star review on 15th February 2025

Helpful Report

Posted 11 months ago

IconByDesign US 5 star review on 14th February 2025

Helpful Report

Posted 11 months ago

“Customer service is exceptional, products are well made.”

Helpful Report

Posted 1 year ago

“Hello all - I would like to share my experience that I have had with IconByDesign with all of you searching for your “lifetime furniture”. For some background, I recently sold my house in San Diego and moved back east down the shore. During this transaction, I needed to refurnish my new home at the beach to match the style of my newly renovated home. I searched aggressively for the furniture that “WOWED” me here with no success, after months of searching in NYC and New Jersey for furniture I decided to google search for exactly what I wanted which was mid century oak furniture. At the top of my search I identified IconByDesign. I called and the phone was answered immediately with Adam on the other end, such a lovely person with such passion for the furniture and the company. We scheduled a video tour. Adam did a face time call with me to show me around this huge beautiful warehouse filled with decorated themes of their furniture, just lovely, so elegant. I knew immediately that this was it, it was the WOW factor! I wanted a new dining room set to begin furnishing my home. I scheduled another tour via facetime with Adam who was always available and able to take my call and request. He even sat on the chair for me so that I could see the comfort of it for a person his size. Long story short, I purchased the Nestor chairs and the Magnus table with the bench and Magnus sideboard, simply lovely! My delivery was scheduled while I was away in France and Adam told me that the delivery company would work around my schedule, amazing and no charge for shipping or sales tax! I returned home and received my delivery. This furniture is exactly what I was looking for, the quality, the design and materials are just beautiful, this is my lifetime dining room set. One of the chairs arrived with a small tear in the leather. Adam, who I discovered is the owner worked tirelessly to make this right for me, unbelievable how kind and considerate he was during the process, he went to great lengths to please me. I will be a return customer in 2025 to purchase office furniture. I would love my entire home to have this quality of furniture and unique design. Well done IconByDesign! Thank you, Jayne Sacco”

IconByDesign US 5 star review on 21st December 2024

Helpful Report

Posted 1 year ago

“We spent many months searching for the right table for our Mid-Century modern Eichler. I found IconByDesign and liked the look of the tables and chairs. I also asked my friend, who is a professor of product design what he thought of the dining set. He loved both the design and quality. We visited the LA showroom in October and purchased them. They are a perfect compliment to our home.”

IconByDesign US 5 star review on 9th December 2024

Helpful Report

Posted 1 year ago

“We waited a bit for this table but are so happy we did! The quality is exceptional - handmade and solid wood. I love the way the extension pops down in for storage. No trekking to the basement to store a table leaf until Christmas. The style is timeless. I have eclectic taste so didn't want anything too trendy. We couldn't find any other dining room tables of solid wood and handmade at this price. Look at the photos, it's beautiful.”

IconByDesign US 5 star review on 11th November 2024

Helpful Report

Posted 1 year ago

“Working with Adam at IconByDesign is what we call at our house, a do over. Besides providing an excellent protect, the service and customer concern was simply excellent. I’d go it over.”

Helpful Report

Posted 1 year ago

“I bought these chairs to use with a Charles Webb table- MCM designer and furniture maker based in Cambridge Mass. They replaced old and well-catted chairs. The Icon By Design chairs look great with the table AND with the William Morris wallpaper in the dining room. They seem sturdy enough for 300 lb+ friends.”

IconByDesign US 5 star review on 12th October 2024

Helpful Report

Posted 1 year ago

“We got the AXEL dining table with MAGNUS dining chairs and 63" bench. This combo looks FANTASTIC! The wood appears to be good quality and I love the design of the table top. The dining table has a simple, but elegant look. Delivery was within a week of the order. Very pleased with our purchase.”

Helpful Report

Posted 1 year ago

“Love it!! Very pleased with IconByDesign. I was looking for a well made solid wood table set that would fit in a smaller dining room. I chose the oak Magnus 63” table, bench, and two Nestor green upholstered chairs. The quality is exceptional and the solid wood is very sturdy. The wood grain is beautiful and is as smooth as butter. The company is very knowledgable and helpful when ordering. Delivery was a snap! I would definitely order additional products from this company.”

IconByDesign US 5 star review on 28th September 2024

Helpful Report

Posted 1 year ago

“Great customer service from Emily. She sent pics from your showroom to help with my decision. It is stressful purchasing something of this nature sight unseen. We are extremely happy with our table and chairs! Cannot wait for bench and sideboard which comes next. Thank you!”

Helpful Report

Posted 1 year ago

“Love the quality of the Olivia table in Walnut. Solid wood furniture is hard to find so I was willing to spend a bit above budget. It will last a long time. Loved the design as well. Substantial legs but not heavy looking.”

Helpful Report

Posted 1 year ago

“Customer service experience was a cut above anything else we experienced on the furniture hunt. Emily was 10/10 as a brand rep and a generally knowledgeable person.”

Helpful Report

Posted 1 year ago

“I searched high and low for the perfect set and finally found it at IconByDesign. This dinette set is so pretty and so very well made. The team at Icon is a well oiled machine. From my initial connection online until the seamless white glove delivery service, every interaction was informative and friendly. My emails and texts were promptly answered, even after delivery! I love this company and highly recommend you purchase your furniture from IconByDesign.”

Helpful Report

Posted 1 year ago

“The rep I was spoke with was personable, friendly and professional. She provided ordering and delivery insights and represented the company very well. Though I won’t receive my dining set for another week or two, I feel confident it will be perfect, and if not, the company will make it so. Please send another review form in a few weeks after I receive my order.”

Helpful Report

Posted 1 year ago

IconByDesign US is rated 4.8 based on 368 reviews