IconByDesign US Reviews

Name: IconByDesign US
Address: 3225 Helms Ave, Los Angeles, California
Rating: 4.79

4.8 Rating 368 Reviews

94 %

of reviewers recommend IconByDesign US

4.8

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign US:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 617 0124

Email:

care@iconbydesign.com

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IconByDesign US 5 star review on 21st December 2025

"Geoff"

IconByDesign US 5 star review on 19th December 2025

Lynn T

IconByDesign US 5 star review on 16th December 2025

"Geoff"

IconByDesign US 5 star review on 10th December 2025

Mary

454

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The table is beautiful and sturdy, I love that it’s solid wood, and buying and delivery went smoothly.”

Helpful Report

Posted 1 year ago

“We haven’t set up our table yet. Need to transport it to our vacation home. Will let you know in a few months”

Helpful Report

Posted 1 year ago

“We just received our Olivia dining table and love it! We got the 55x32 size because we have a small dining area but love that we can extend it and entertain up to 8 people! The quality is excellent, even better than we expected. We worked with Adam at the Culver City location at the Helms Bakery, and he was great to work with. Super helpful and patient. Now we are going to order more chairs!”

IconByDesign US 5 star review on 24th January 2024

Helpful Report

Posted 1 year ago

“I was a bit nervous buying such a expensive piece of furniture online without seeing it in person but Icon by Design seemed like a legit company focused on quality products and service. I'm glad I took the leap of faith. Evening arrived on time and is great quality!”

IconByDesign US 5 star review on 16th January 2024

Helpful Report

Posted 2 years ago

“Good stuff but tags came in say made in china”

Helpful Report

Posted 2 years ago

“While we are generally happy with the table we purchased, the experience of purchasing and receiving the table was so poor that we will not be purchasing from this company again. Our first scheduled delivery was a no show with no explanation, no apology, and no resolution. The subsequent communication to schedule a new delivery was rude, slow, and added insult to injury. I don't feel that any adequate compensation was offered and it did not feel like IconByDesign did anything to adequately rectify the situation or take any responsibility. The whole process was just completely ridiculous.”

Helpful Report

Posted 2 years ago

“I was very, very impressed with the quality and appearance of the table. We purchased it for our new home, and when we opened the box, it looked exactly as promised. We noticed a small crack given that it's a live material and it tends to happen naturally, but when we contacted IconByDesign, they immediately offered to come address the crack, offer store credit, or a partial refund. Excellent service and excellent quality of products!”

Helpful Report

Posted 2 years ago

“I purchased the black leather Nestor chairs in natural oak finish and I absolutely love them. They are stylish, comfortable and sturdy. Buy them you will not be disappointed!”

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Posted 2 years ago

“Good quality and well made. The design is practical yet stylish.”

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Posted 2 years ago

“We love the table, it is sturdy and beautiful!”

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Posted 2 years ago

“Good quality products, quick responses to questions. Generally really helpful!”

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Posted 2 years ago

“Very likely to recommend to friends. Solid wood, no mdf, no particle board - for the price and quality it’s great value.”

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Posted 2 years ago

“Love Love the table. Great quality and looks great.Please do not advertise white glove delivery. I had to assemble the table. I envisioned the assembled table being delivered.”

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Posted 2 years ago

“Furniture (bed and nightstand) are high quality. Sleek and minimalist - what I was seeking. Delivery company selected by IconByDesign no so much. Very poor customer service with difficulty trying to determine delivery and delivery date. I would rate product 5 stars but because of delivery issues the overall score drops to 3 stars - and I am being generous.”

IconByDesign US 3 star review on 24th December 2023

Helpful Report

Posted 2 years ago

“We love our new table, it’s beautiful, well made and sturdy. Great quality product. If you have space I definitely recommend the 78” version. Thank you IconByDesign and thank you Adam for all your help.”

Helpful Report

Posted 2 years ago

“I really like my new chairs and they are super comfortable. The service at the showroom was great. Also, I think they need a specific job of someone doing quality control, with a good eye. I'm putting oil on the areas that didn't get hit by the light verathane the rest of the chairs seem to have. Some bits at the bottom of the legs were rough/dry/littls splintery and had no coating, near where the chair meets the back, some are requiring sanding and again, a lot of oil. Overall, this is easy for me to do. But I should absolutely not be doing this with brand new chairs.They look beautiful with my table and I love the design. Quality control with a discerning eye is needed by the company”

Helpful Report

Posted 2 years ago

“From ordering to delivery, great customer service. The table and chairs are beautiful. Simple, elegant and so comfortable. We love it!”

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Posted 2 years ago

“We snuggled up in our new Olivia Love Seat,last night ,in our Vermont home. LOVE is the correct name for this lovely fabric cushioned sofa.Like a welcome hug a anytime of day!”

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Posted 2 years ago

“Adam was incredibly helpful throughout the process of purchasing a new bed. His thoughtful approach to design and prompt replies while trouble shooting shipping are standouts, but really the whole experience was great.”

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Posted 2 years ago

“The customer service and delivery experience were impeccable, and I love the values, design approach and aesthetics of their products.”

Helpful Report

Posted 2 years ago

IconByDesign US is rated 4.8 based on 368 reviews