Login
Start Free Trial Are you a business?? Click Here

Ikea Reviews

1.5 Rating 1,622 Reviews
11 %
of reviewers recommend Ikea
1.5
Based on 1,622 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Ikea 1 star review on 3rd May 2025
Mily
Ikea 1 star review on 11th December 2024
Megan Gregory
Ikea 1 star review on 13th December 2023
Costa Fedorov
Ikea 1 star review on 13th December 2023
Costa Fedorov
Ikea 5 star review on 26th September 2023
Crossrail Cottage
Ikea 5 star review on 26th September 2023
Crossrail Cottage
Ikea 1 star review on 19th September 2023
Wayne
82
Anonymous
Anonymous  // 01/01/2019
Had a VERY bad delivery experience. North American Logistics, contracted by Ikea, made a near-zero effort "attempt" at delivery, claiming that a non-existent gate prevented them from delivering...without even calling me to find out how to get to me. Complete incompetence. HOWEVER......IKEA customer service was OUTSTANDING in handling my issue. The representative made sure I had written confirmation from NAL for the next-day delivery and refunded my delivery fee. NAL gets -1 star and IKEA gets 5 stars, for a total of 4 stars. Bottom line: IKEA should dump North American Logistics immediately and find a better shipping provider. NAL is tarnishing the reputation of a company I have patronized for many years.
Helpful Report
Posted 7 years ago
Really good customer service. The assistant even helped to entertain my young grandson whilst we had our new kitchen designed. She was happy to move seating so that I could observe him whilst he played in the children's kitchen area. This made the experience so much better for all of us - something a lot of stores overlook. If I hadn't have had such good experience, I wouldn't have bought the kitchen. Kitchen was delivered when it was supposed to be and everything is great. Thank you very much.
Helpful Report
Posted 7 years ago
A lot of sale and new entry.
Helpful Report
Posted 7 years ago
Checked online that the product I was buying was in stock. The Ikea website tells you how many packages there are for each product and dimensions for each so makes it easy to check you can fit it into your car. I was lucky and the self serve checkout didn't have a queue so only spent a few minutes in the store. Very pleasant to have a quick in and out experience for a change.
Helpful Report
Posted 8 years ago
The shelves are v good quality for the price and prompt service
Helpful Report
Posted 8 years ago
Easy to use website, found products quickly and efficiently.
Helpful Report
Posted 8 years ago
I had plenty of time to walk around the store. This meant it was much less stressful than previous visits when time was limited. The store is big and if you follow the set route it takes a considerable time to complete the circuit and then visit the warehouse to buy goods. Luckily I found a truly helpful member of staff in the textiles hall who was excellent. Her name is Rebecca Hyman and she deserves credit. She arranged to go and collect an item I couldn't find and brought it to me to save me considerable back tracking and having to leave my full shopping trolley unguarded. Ikea can be a terrible shopping experience if time is short but I have found the staff there in all areas very good.
Helpful Report
Posted 10 years ago
My IKEA delivery has arrived, great service, called in advance to say when would be here and carried boxes upstairs for me.
Helpful Report
Posted 11 years ago
Appalling customer service from ikea. So far,64 mins waiting on phone and 9 days for email reply! not good enough
Helpful Report
Posted 11 years ago
Finally, excellent customer service in Qatar. Thank you Emanuel from the IKEA Qatar team :) You've made my day!
Helpful Report
Posted 11 years ago
Ikea is rated 1.5 based on 1,622 reviews