“Worst worst customer service
The delivery guys have no manners to speak and talk in the worst possible manner which leaves me traumatized. Have been following up for more than 4 days via email and calls only to get no proper response and to top it the virtual chat boils my blood as it says to email or call. When you call they don't answer or give a response which makes me want to kill myself to even call them and shoot my bloodpressure.
Please note - I never lose my cool and known to be a person with patience but imile does get on to my nerves. It's 0 in everything and I only wonder how they function.”
“the Worrst experience with this company
they stole My items !!!!!!!!!!!!!
They Came to pick up my items from my house 1 months ago!!!!
until now it doesn’t reach the warehouse!!!!!!!
whenever i am calling them they are picking the call and closing the line at the same time!!
they promise me the manger will call me but nobody called me”
“How do I get hold of this imile people they don't answer emails nor call. Their phone rings and they hang up. Other one is a machine, my status on my shein app says "delivered" which they didn't deliver.”
“My parcel is not yet delivered, I ordered it on the 13th of April, today is the 29th, there are NO UPDATES from Imile, they last communicated with me on the 20th. Worse worse company. Lease COPY FROM BUFFALO because they are excellent”
“Imile takes FOREVER to deliver,I ordered from shein with my friend on the same day. Her logistic was imile while hers was buffalo, she received her parcel last week Wednesday . Imile since from Monday that my parcel will be dispatched soon. Same message every”
“No updates form them, message said: out for delivery for 5days and still no update when to expect parcel. Baffalo is 110% better transport company. Hope Shein do not use Imile ever again!!! Verry POOR service!!!!!”
“Rude and lying delivery agent telling us he will pick up the return items but never came. Tried to talk to him but was very rude and shouts at me. Lol.
Sent an email to the support but no response. Probably the worst company all time.”
“Worst Delivery Company ever. They give me false information for 10 days that my package will arrive today. No one calls me and when I ask for help from their headquarters they say it will arrive today and so on every day in a row.
And finally, your driver calls after 10 days and says that he is in another part of the city and that he cannot deliver to you. Even though I paid extra for express delivery, it doesn't matter to them, they just fooling with people.”
“Left package within view of Road and pedestrians area. This is not secure with thefts on the rise.
We were home so driver too lazy to come 10 metres to door. Alll future deliveries are to be left at front door or I'll stop using Temu
Tried ringing driver on mobile but it did not answer and their message bank was full and not taking any more.”
“Worst company ever. No one response to any enquiries. 3 failed deliveries. But no one even tried contacting me or letting me know where they are.
Tried calling the delivery person, their response is 20min... Still haven't received my parcel”
“Like other review's here...false information regarding delivery..some one on-site, however tracking app says 'Shop Closed', has happen 2 weeks in a row.. I believe this is a scam..now to try and get a refund on Tumu app store..for no supply..”
“Imile sucks they said delivery guy called and no answer , while my phone was on and i was home the whole day. Such a lying company. When you call it music, the WhatsApp is machine with no help.
I paid immediately for nothing, Shein better go back to Buffalo logistics”
“Absolutely terrible service, it says Ur items are out for delivery yesterday.. still waiting the next day so where is my stuff. You go to talk online chat to some one that's useless all U want to talk to is a person that knows what's going on !!. Why did you company say it's out for delivery and not received my parcels x3 were did my stuff stay all night in there delivery van in a shotty neighbourhood.. will I receive my whole 3 package???”
“Imile is the worst courier service I have ever used, the drivers are liers. A parcel was sent to me but they never delivered. Driver came and passed my location when I called hime he said he has other business to do 15km from my location he will come after, I waited until 8pm but he didn't come and never picked my calls. Waited over a month yet still disappointed.”
“The worst courier service I came across…
The worst courier service I came across in Australia. They are holding on to my parcel for since 3 April with no intent of delivery. Today is the 12 April. They said they tried to deliver unable to leave package in safe place. There was someone home all day the delivery driver never attempted the delivery. Emailed several times the response was they are trying to find what happened. Never r
I have been reading all the other reviews with 1.2 rating people who never received their parcels, delivery drivers stealing parcels, customer service lying to and cheating people.
I will be filing a complaint with ACCC and contact NSW office of fair trading. I will also go the NSW Police. I think it is a crime accepting payment for service with no intent of delivery.
This courier should not be allowed to trade in Australia
Date of experience: 03 April 2024”
