“I placed an order the 27th of December, the whole week “my order has been on the way to my city” the whole week. They don’t answer my calls, they don’t even respond on WhatsApp. They don’t respond to my email. The worst courier company ever. Today is the 12th my order is still not delivered.”
“My parcel wasn’t delivered as no one’s home, which I understand. The itself didn’t leave any notes in regards to my parcel details. I’ve been contacting the contact number they provided, tried to ring & message them multiple times with no luck. I wish y’all will improve with the customer service as it’s the most important!!!.”
“I'm so devastated...Shein shipped my parcel in 2023 Nov 26 and today its 10 Jan 2024..Shein directed me to them...and they sent me an email that my parcel of 1500 has been destroyed because the link expired ..but I didn't even receive any correspondence from them...so i can pay for customs if i had to...my children didn't have Xmas clothes and they tell me their clothes were destroyed. I must contact Shein for a refund”
“So terrible, they don't deliver at your door, we were give a minimum time to collect our package at a certain area which is far from my place, had to take a taxi to meet them there, which is yet unsafe”
“Terrible! Do not use this company! Order never arrived. After numerous emails was advised the package was left on the street outside the post office delivery address, because it was closed at the time they attended. Surprised, surprise, someone took it. Company refused to take any responsibility. Would give zero stars if I could.”
“Like everyone else on this review, they claimed to tried to deliver the package but actually lost or stole it and then told me to deal with Ali Express for a refund.
Never buy from Ali Express again if such delivery couriers are handling the delivery.”
“Horrible. They don’t answer messages, or respond with customer service inquiries. They don’t deliver your items and you are forced to request a refund. The absolute WORST.”
“An order from Instagram is over 2 weeks late, because they could not find my address. After talking several times to them, directing them and changing address to Dubai mall apparently they got lost again and couldn`t locate Dubai mall for 2 weeks. Now the order has expired and they need a new tracking number, while my package is sitting in the Warehouse. Zero customer care and Client complaint management, zero solution on problem, still waiting to see if I will get the package in this year.”
“If there were 0 stars, imile would have it.
2 packages, undelivered, even though it says signed and delivered, I hope who ever has them enjoys them, cause I never received them.
Absolutely shocking company, and I'm being nice when I say this.
Customer Service, NIL
Tracking, NIL
The BBB, has a long list of complaints regarding this company.
Stay clear, I will never use any online site, that uses this company again.”
“very bad experience with imile...Customer Service also not picking the call, Delivery Driver also not responding. every time they reshedule the delivery. and driver asking OTP on whtasapp before delivery the order. This kind of some scam. Sorry to say that. Extremly bad service and very bad experience.”
“I bought some Christmas gifts from Temu and they did not delivery on time and appear coming but it is not true. Now I am going to travel without the gifts. They not answer email, contact support not work. Don't trust.”
“Poor Service…..such a waste company….still waiting for my parcel….no response from Imile…..customer service is very bad..never ever suggest anyone for this company”
“I am still waiting for a urgent delivery on a Shein order. Strangely enough, I placed two orders. The first one was given to Imile for delivery, the second one to Aramex. I received the second order quicker than the first. I am stil waiting for Imile to deliver. I'm from South-Africa.”
“Such a bad service. I messaged the courier guy about the time he was coming, which was around 3:35, and he replied that he would be coming in 30 minutes. After 2 hours, I have messaged him again because he has not come yet. And when I gave my payment, he did not give me the change.”
“I am compelled to express my extreme dissatisfaction with iMile's shipping service, which has proven to be an excruciatingly slow and inefficient experience.
My parcel, sent from Hong Kong to Doha, took an astonishing 8 days to reach Doha customs. The delay is not the worst part; it is iMile's blatant refusal to take responsibility and their inexplicable decision to shift blame onto Doha customs.
Despite my concerns and frustration, the customer service representative not only dismissed my legitimate grievances but also had the audacity to suggest that I use DHL instead of iMile. This recommendation is nothing short of an admission that their own service is subpar and unreliable.
I expected a certain level of professionalism and accountability from iMile, especially given the competitive nature of the shipping industry. However, this experience has been nothing short of a nightmare, with the company failing at every step – from timely delivery to customer service.
I strongly advise potential customers to reconsider using iMile for their shipping needs. The lack of accountability, coupled with an unconcerned attitude towards customers, makes iMile a regrettable choice for anyone expecting reliable and efficient shipping services.
In summary, my experience with iMile has been disheartening, and I urge the company to seriously reevaluate its processes and approach to customer service.”
“I don't like this Imile company at all ,bad communication, they don't pick up calls I don't know why shein chooses this company specifically for south Africa, Buffalo logistics is the best, I hate imile”
“این شرکت بدترین شرکت حمل و نقل در دبی هست. وقتی قراره بسته ای را به شما برسانند، صبح از جانب شماره رسمی خود شرکت و مامور حمل و نقل در واتس اپ به شما پیام ارسال میشه مبنی بر اینکه بستهٔ شما از انبار خارج شده که به دست شما برسه اما هیچ ساعت مشخصی برای این کار تعیین نمیشه و این به این معنی هست که شما باید تمام روز را در آدرس مدنظر باشید تا مامور تحویل هر وقت دلش خواست این بسته را برای شما بیاورد.”
