ImmiTranslate Reviews

Name: ImmiTranslate
Address: 13727 SW 152 StreetMiami, FL 33177, Miami
Rating: 4.56

4.6 Rating 1,062 Reviews

89 %

of reviewers recommend ImmiTranslate

Company Reviews

Questions

Metrics

4.6

Based on 1,062 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

support@immitranslate.com

Location:

13727 SW 152 StreetMiami, FL 33177
Miami
33177

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible service! my translations are not completed! and I paid to have the physical copy, and I did not receive anything. Unprofessional people!”

Helpful Report

Posted 6 years ago

Hi Maria, We're sorry that your experience with ImmiTranslate was not positive. As we expressed to you via e-mail, we notarized and shipped your documents via USPS Priority Mail within 24 hours of receiving your approval. Because this happened during the Thanksgiving holiday, there were delays with the processing of your package. Unfortunately, these delays are outside of our control.

Posted 6 years ago

“I am still waiting for the translation! They do not have competent translators from Bulgarian.I should correct the spelling!”

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Posted 6 years ago

“Dear all, I have still received no feedback on my question from Tue, 11/13. "I will need a physical copy of the order 451911-288102. Can you please add this to my existing order and charge the same Credit Card used for the additional amount?" Please get back to me ASAP! Best, Max Andreas Steffelmaier”

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Posted 6 years ago

“I am very happy”

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Posted 6 years ago

“I had to traslate my daughter birth certificate, for her passport, I contacted IMMITRANSLATE, thinking it was a good idea since the site sead that I had my certificate translated in 24 h it’s a week today and I still have nothing. I’m very disappointed.”

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Posted 6 years ago

“They misspelled a word in my birth certificate. Instead of aguililla they put Anguilla. I’ve been sending messages trying to get corrected but no luck.”

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Posted 6 years ago

“Worst translation ever. I needed to review ot three times. You should refind me.”

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Posted 6 years ago

“poor service”

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Posted 6 years ago

“I was very disappointed with the translation a lot of mistakes and because of that it took longer than expected, unfortunately I won’t use this website again!”

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Posted 6 years ago

“I requested a copy of my translation to be mailed directly to an institution and was told it was 20 dollars. It seems that it was never mailed and I wrote to customer service many times and still have not gotten any info back. Original service to translate was good but everything else was not happy.”

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Posted 6 years ago

“I have already sent in an email of complaint. This was a very careless and poor translation.”

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Posted 6 years ago

“My concerns are mostly about the quality of translation; however, the quality of service was poor as well. I provdied two documents. One was very simple, 1 page; yet, mistakes were made. The most concerning one was mispelling my name! The second document had a lot of technical language. The advantage was that this document had a big portion of it in English already. Yet, the translator managed to make a bunch of mistakes simply copying the text. Plus, at some points the translation was totally incoherent as the translator did her job translating word for word from the language that has a totally different structure. I wanted a total refund so that I could subit the job to another organization after which ImmiTranslate disappeared for a week. Lastly, conveniently enough the firm doesn't provide a phone number or any support on their website. I got my translation done in 2 weeks. I would NOT recommend ImmiTranslate to anyone. The name of the "translator" is Maryna Rubynova.”

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Posted 6 years ago

“Never making business with this company again, I paid $75 for a dame day translation at around 3 pm and recieved it by the end of the next day, contacted support and they didn’t even bother to try to resolve the issue or offer a partial refund, waste of money.”

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Posted 7 years ago

“Muy malo el servicio por q dice 24 hr. Y no es así además quiero q llegue a la dirección 2704 marbourne ave.baltimore md.21230”

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Posted 7 years ago

“Not customer friendly.”

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Posted 7 years ago

“First, the translation was 3 days delayed instead of within 24-48 hours. Then, the translation was in dutch not in german as requested. Then, the german translation was flawed. Spelling errors, wrong translations, no attention paid to capital letters and so on. My revisions were implemented in a timely manner which was good, but I would have expected more expertise in the translation of this official document. Otherwise, I could have done it myself.”

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Posted 7 years ago

“Despite the fact that my request was shown to have my correct spelling of my last name! And I attempted multiple time to tell you guys that my last name has 2 ss’s , my copy still has incorrect spelling with one s! I request this to be corrected ASAP please! Or otherwise I will have to dispute the payment to your company for the services!”

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Posted 7 years ago

“The worse I have ever seen so far. My document was not proofread before sent for my approval, i sent changes within the time period that was given to me and the changes were never made. Never again.”

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Posted 7 years ago

Hi Kathia, I'm sorry that your experience with our company was negative. We reviewed your order and were unable to locate any revision requests from you for this translation. If you require a revision to your translation, we are happy to provide it immediately to correct any minor typos or misspellings. All of our translations are proofread by a separate translator for quality assurance. Best regards, Ian H.

Posted 7 years ago

“Prices not clear then emailed with pay more to get finished product. If prices properly stated then I would have went with another cheaper company.”

Helpful Report

Posted 7 years ago

Hi Heidi, I am sorry you had an issue with the pricing. Our pricing on our website states that the word count limit for each page is 250 words. Because we often do not have an exact word count until the translation is completed, we request that customers make additional payments at the completion of the translation. For certified translations, this 250 word limit is the industry standard. - Hannah, ImmiTranslate

Posted 7 years ago

“I had to get my order review more than 3 times.”

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Posted 7 years ago

ImmiTranslate is rated 4.6 based on 1,062 reviews