ImmiTranslate Reviews

Name: ImmiTranslate
Address: 13727 SW 152 StreetMiami, FL 33177, Miami
Rating: 4.56

4.6 Rating 1,059 Reviews

89 %

of reviewers recommend ImmiTranslate

Company Reviews

Questions

Metrics

4.6

Based on 1,059 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

support@immitranslate.com

Location:

13727 SW 152 StreetMiami, FL 33177
Miami
33177

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They used google translate for a French to English translation. What a rip off.”

Helpful Report

Posted 5 months ago

“Strange organization. They claim doing translation, an answering service talks with customers and tell them they would get a call from that organization. There were no call from them, or they would send emails from an account that does not accept incoming email, so you would not be able to contact them.”

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Posted 1 year ago

“I’ve used their service 3 times. Each time, there was at least one obvious error. And the quality of English writing for one of the translation (Brazilian Portuguese to English) was very poor. I don’t think they proofread their employees’ work. Also one time, I uploaded a 2 page document (and paid for both pages) but the translator completely ignored the second page.”

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Posted 2 years ago

“If I could I would give them 0. Vladimiro Moura translated a one page document from Portuguese to english and it turns out that he did a major mistake that almost led me to be deported. Immigrants late should make sure their documents are revised by a second person and, being a USCIS credited service, should be reliable when it comes to accuracy.”

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Posted 3 years ago

“ImmiTranslate was very quick, but the quality of translations was not very good. I needed a few documents translated into Traditional Chinese, but the translations I received contained a number of errors in dates and words. Some words (like their notarization) were in simplified Chinese, and my foreign government agency would not accept it. Furthermore, when the government agency tried to contact the translator for authentication, ImmiTranslate refused to provide the requested identification credentials. Therefore, their translation was essentially useless to me. I would NOT recommend you use ImmiTranslate for any important documents, especially in Chinese. ALSO BEWARE - the notarization services are done in Maryland. That might affect how you are able to use the translations, as it did with me. Do yourself a favor and find a better translation service, and keep it local if it matters where your translation is notarized.”

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Posted 3 years ago

“Disgusting. I asked for a passport page to be translated and they wanted to charge me for a dual translation (Portuguese - English - Russian) even though the page was already bilingual Portuguese - English. Total scammers. I am still waiting for my money back.”

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Posted 3 years ago

“would not recommend to anyone, horrible service once they've received your money. Customer service was quick to reach out to convince me to place my order and then to ask for more money due to word count. But, they gave me false information to convince me and then once I realized they couldn't do what I need, I tried to cancel or change my order and no one will respond. I've reached out at least 4 times and it's been about a week and a half already with no response.”

Helpful Report

Posted 3 years ago

“They promise 24-48hrs turnaround on their website when you pay...but then it turns into a 7 day turnaround, and I didn't hear back from them until I emailed the customer services. It's upsetting because we had to find another company to do it and had to pay twice.”

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Posted 3 years ago

“I can’t see my paper”

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Posted 4 years ago

“It's been several weeks since I've authorized my translation and I haven't received it”

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Posted 5 years ago

Hi Jose, The reason you have not yet received the physical copy of your translation is because you had not approved the translation until earlier today. It will be mailed out tomorrow morning.

Posted 5 years ago

“I had a problem and sent them an email. I didn’t receive a response so I had to approve the translation as it was.”

Helpful Report

Posted 5 years ago

“Changing my review to reflect the failure of ImmiTranlantion to do as promised. The Documents sent out we're Damaged by liquid prior to them being taken to Post Office. You sent out Damaged Documents, and when I asked for replacement, you said no problem happens occasionally and will send new ones immediatly. You never sent new Undamaged Documents, and I will be contacting my Bank to stop payment until Documents are received. This is called fraud.....”

Helpful Report

Posted 5 years ago

Hi Richard, Sorry about that! We have scheduled a new notarized version of your translation to be shipped out promptly. You will receive a new tracking number via e-mail.

Posted 5 years ago

“No one replied after I made payment.”

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Posted 5 years ago

“Translater miss the spell again and again. I wouldn’t use this company anymore.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your feedback. We have reviewed your translation and your revision. It appears that our translation team was following your request for preferred spelling each time. We're sorry that you did not have a positive experience with ImmiTranslate. We give our clients the ability to specify how they would like certain names transliterated into English, and in this case, we followed your instructions.

Posted 5 years ago

“Arabic source file was missing from the final delivered file (mailed copy) which made the whole translation invalid.”

Helpful Report

Posted 5 years ago

Hi Mazen, Our standard policy for delivering the physical translation is to not include the source files. We give our clients the ability to submit a photo or low-quality scan as a source file, which prevents us from delivering high quality photocopies of the source files. In some cases, we can certainly include them, but your order did not include a note or support request for the source documents. Also note that the lack of the source document DOES NOT invalidate the translation.

Posted 5 years ago

“Wrote several emails and no response up to now. Re-send another one today making that the third request in 3 weeks and no respond because customer service is non-existence you get a low score.”

Helpful Report

Posted 5 years ago

Hi Carlos, Thank you for your feedback. We were unable to locate any outstanding e-mail messages from you. We replied to your request to mail a physical copy of your translation with a request for authorization to charge your card on file. We'd be happy to continue to provide excellent service. Please reach out to us via e-mail at support@immitranslate.com or on our Facebook Live Chat on our website.

Posted 5 years ago

“Thtanslstion was incorrect !!!”

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Posted 5 years ago

“I paid these people money for translation and shipping but they made a mistake with my name. I contacted them then they only corrected the only translations and never sent me my physical copies. They even stopped responding to my emails. I wouldn’t recommend their services.”

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Posted 5 years ago

“I am very unsatisfied with Miroslav Feher (English-Czech). I sent him a bunch of notes what should be fixed and the document still contains mistakes including typing errors in names. He also use British English instead of American English. I sent him 10 revision requests just for a birth certificate. He is not able to deliver “professional” translation. This is absolutely unacceptable.”

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Posted 5 years ago

“Horrible service! my translations are not completed! and I paid to have the physical copy, and I did not receive anything. Unprofessional people!”

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Posted 5 years ago

Hi Maria, We're sorry that your experience with ImmiTranslate was not positive. As we expressed to you via e-mail, we notarized and shipped your documents via USPS Priority Mail within 24 hours of receiving your approval. Because this happened during the Thanksgiving holiday, there were delays with the processing of your package. Unfortunately, these delays are outside of our control.

Posted 5 years ago

ImmiTranslate is rated 4.6 based on 1,059 reviews