IMP & MAKER Reviews

Name: IMP & MAKER
Address: 5a Lancaster Court Coldham Road, Coningsby, Lincoln, Lincolnshire
Rating: 4.92

4.9 Rating 475 Reviews

98 %

of reviewers recommend IMP & MAKER

4.9

Based on 475 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About IMP & MAKER:

Founded to curate food & drink experiences that will create exceptional occasions for our consumers, IMP & MAKER provides limited-edition, impeccably-sourced food from award-winning artisans. Hand-packed with love & curated in Lincolnshire by foodie Sarah Louise Fairburn, we are proud to be the gift, that our customers say, just keeps giving.

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IMP & MAKER 5 star review on 18th February 2026

Jane O

IMP & MAKER 5 star review on 18th January 2026

Rhiannon C

IMP & MAKER 5 star review on 17th December 2025

Anonymous

IMP & MAKER 5 star review on 3rd December 2025

Catherine E

IMP & MAKER 5 star review on 19th November 2025

Ellie R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not actually see the hamper, I sent it as a gift. The recipient said it was nice”

Helpful Report

Posted 1 month ago

Dear Ann, We promise our hampers look exactly as you see on the website, packed with love and care and its lovely to know the recipient liked it. Kind regards Team IMP & MAKER

Posted 1 month ago

“As previos”

Helpful Report

Posted 2 months ago

Thank you, Barbara, for sharing your honest feedback. We are glad to hear the hamper was enjoyed, and we completely understand your thoughts around value. Our hampers are designed as premium gifts, with a focus on high quality produce, careful sourcing, hand packed presentation and reliable delivery. We know this is not always the right fit for everyone, but we truly appreciate you giving us a try and taking the time to share your experience. We hope to see you shop with us again soon. Team IMP

Posted 2 months ago

“Packaging was good and it will all taste excellent I’m sure”

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Posted 2 months ago

Thank you for your review, Marion. We’re glad packaging was good and that you’re confident it will taste excellent. If there’s anything else we can do to help, please let us know. Kind regards, Team IMP & MAKER

Posted 2 months ago

“Great product, however completely let down by their courier and lack of response from their customer service”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re really sorry to hear about the courier issues and that you didn’t receive a response from us as quickly as you should have. If you’re happy to share your order number, we’d love to look into this straight away and make it right. We’ve been absolutely inundated with orders this year, thanks to the incredible support from customers like you. We make a conscious choice to reply to every customer personally rather than using automated responses, because your order and your experience genuinely matter to us. That does mean replies can occasionally take a little longer during our busiest periods, but please know this is never due to a lack of care or attention. We sincerely apologise for the wait and for any frustration caused, and we’re very much committed to resolving this for you. Kind regards, Team IMP & MAKER

Posted 2 months ago

“Great company!”

Helpful Report

Posted 5 months ago

“Customer enjoyed surprise but it was delivered too late for breakfast - maybe this present should have an earlier delivery time`. Very nice concept and thoughtful package albeit a little pricey”

Helpful Report

Posted 8 months ago

Dear Deborah, Thank you so much for your thoughtful feedback. We’re thrilled to hear you enjoyed the surprise and found our package thoughtful. Your comments on the delivery timing are truly appreciated, as we understand how special breakfast gifts can be when they arrive at just the right moment. We noticed your order arrived at 1pm and wanted to share that we do offer an option at checkout for pre-10:30am delivery, ensuring your gift is ready for those early morning special occasions. Thank you again for your kind words and insights. We value your experience and hope to gift with you again in the future! Warm regards, Team IMP & MAKER

Posted 8 months ago

IMP & MAKER is rated 4.9 based on 475 reviews