IMP & MAKER Reviews

Name: IMP & MAKER
Address: 5a Lancaster Court Coldham Road, Coningsby, Lincoln, Lincolnshire
Rating: 4.91

4.9 Rating 679 Reviews

98 %

of reviewers recommend IMP & MAKER

4.9

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About IMP & MAKER:

Founded to curate food & drink experiences that will create exceptional occasions for our consumers, IMP & MAKER provides limited-edition, impeccably-sourced food from award-winning artisans. Hand-packed with love & curated in Lincolnshire by foodie Sarah Louise Fairburn, we are proud to be the gift, that our customers say, just keeps giving.

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IMP & MAKER 5 star review on 28th August 2026

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot rate the contents, because the package was not delivered. Customer service is friendly but inefficient. Responses take over 24 hours, which did not allow my package to be delivered before it was returned to sender and therefore missed the event for which it was sent. A response to my request for a refund only came bout when I issued a one-star review. As I say, nice people but there is room to improve.”

Helpful Report

Posted 3 weeks ago

Dear Pamela, thank you for your feedback. We’re sorry that the delivery did not go as expected. We have now investigated this with our delivery partner and confirmed that the original order was entered with an incorrect postcode, which prevented the parcel from being delivered. After our team were contacted, we updated the delivery details and requested a safe place, but unfortunately DPD did not register the updated instructions and the parcel was subsequently returned to us. While our refund policy does outline the responsibility for providing the correct delivery details, on this occasion we have offered a full refund as a gesture of goodwill. We have also raised the issue with DPD directly, as this is not the usual level of service we expect from them. We’re a small independent business and genuinely care about getting every gift where it needs to go, so we’re very sorry this one didn’t go to plan. Kind regards, Team IMP & MAKER

Posted 3 weeks ago

Thank you for taking the time to update your review, Pamela. We completely understand your frustration, particularly as the gift was intended for a special occasion and unfortunately didn’t arrive in time. We did want to clarify what happened, as we appreciate how disappointing this must have been. The original order was entered with an incorrect postcode, which meant DPD were unable to complete the initial delivery attempts. Once the recipient contacted us at with the correct address, our team updated the delivery information and safe place instructions with DPD and replied to them within 2 hours. Unfortunately, it appears DPD didn’t register the updated instructions, which ultimately led to the parcel being returned to us. We’re also sorry that our response to your follow-up email took longer than usual. We’re a small team here at IMP & MAKER and always do our best to respond as quickly as possible. We completely appreciate that this was frustrating when you were waiting for an important delivery to be resolved. Please be assured that your reviews did not prompt our reply. We genuinely care about every order, every customer and every delivery, and wanted to properly look into what had happened and find a resolution for you. Although our refund policy does outline the responsibility for providing the correct delivery details, on this occasion we offered a full refund as a gesture of goodwill. We have also fed the handling of the updated delivery instructions back to DPD, as this is not the service we expect from our delivery partner. We’re proud to have hundreds of 5-star reviews from customers who have enjoyed gifting with us. We’re genuinely sorry this was your experience and have taken your feedback on board. Thank you again for your patience and feedback. We’d really love the opportunity to welcome you back to IMP & MAKER in the future and give you the experience we know we can provide. Best wishes Team IMP & MAKER

Posted 2 weeks ago

“I did not actually see the hamper, I sent it as a gift. The recipient said it was nice”

Helpful Report

Posted 8 months ago

Dear Ann, We promise our hampers look exactly as you see on the website, packed with love and care and its lovely to know the recipient liked it. Kind regards Team IMP & MAKER

Posted 7 months ago

“As previos”

Helpful Report

Posted 8 months ago

Thank you, Barbara, for sharing your honest feedback. We are glad to hear the hamper was enjoyed, and we completely understand your thoughts around value. Our hampers are designed as premium gifts, with a focus on high quality produce, careful sourcing, hand packed presentation and reliable delivery. We know this is not always the right fit for everyone, but we truly appreciate you giving us a try and taking the time to share your experience. We hope to see you shop with us again soon. Team IMP

Posted 8 months ago

“Packaging was good and it will all taste excellent I’m sure”

Helpful Report

Posted 8 months ago

Thank you for your review, Marion. We’re glad packaging was good and that you’re confident it will taste excellent. If there’s anything else we can do to help, please let us know. Kind regards, Team IMP & MAKER

Posted 8 months ago

“Great product, however completely let down by their courier and lack of response from their customer service”

Helpful Report

Posted 8 months ago

Thank you for your review. We’re really sorry to hear about the courier issues and that you didn’t receive a response from us as quickly as you should have. If you’re happy to share your order number, we’d love to look into this straight away and make it right. We’ve been absolutely inundated with orders this year, thanks to the incredible support from customers like you. We make a conscious choice to reply to every customer personally rather than using automated responses, because your order and your experience genuinely matter to us. That does mean replies can occasionally take a little longer during our busiest periods, but please know this is never due to a lack of care or attention. We sincerely apologise for the wait and for any frustration caused, and we’re very much committed to resolving this for you. Kind regards, Team IMP & MAKER

Posted 8 months ago

“Great company!”

Helpful Report

Posted 11 months ago

“Customer enjoyed surprise but it was delivered too late for breakfast - maybe this present should have an earlier delivery time`. Very nice concept and thoughtful package albeit a little pricey”

Helpful Report

Posted 1 year ago

Dear Deborah, Thank you so much for your thoughtful feedback. We’re thrilled to hear you enjoyed the surprise and found our package thoughtful. Your comments on the delivery timing are truly appreciated, as we understand how special breakfast gifts can be when they arrive at just the right moment. We noticed your order arrived at 1pm and wanted to share that we do offer an option at checkout for pre-10:30am delivery, ensuring your gift is ready for those early morning special occasions. Thank you again for your kind words and insights. We value your experience and hope to gift with you again in the future! Warm regards, Team IMP & MAKER

Posted 1 year ago

IMP & MAKER is rated 4.9 based on 679 reviews