IMP & MAKER Reviews

Name: IMP & MAKER
Address: 5a Lancaster Court Coldham Road, Coningsby, Lincoln, Lincolnshire
Rating: 4.91

4.9 Rating 612 Reviews

98 %

of reviewers recommend IMP & MAKER

4.9

Based on 612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About IMP & MAKER:

Founded to curate food & drink experiences that will create exceptional occasions for our consumers, IMP & MAKER provides limited-edition, impeccably-sourced food from award-winning artisans. Hand-packed with love & curated in Lincolnshire by foodie Sarah Louise Fairburn, we are proud to be the gift, that our customers say, just keeps giving.

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IMP & MAKER 5 star review on 14th July 2026

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hamper fantastic - a real treat and a great way to say thank you. Little disappointed that the delivery was delayed by a day - I am just glad that this was not a birthday present. Can't fault Imp and Maker however. Would highly recommend. Thank you”

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Posted 1 day ago

“Lovely wedding gift! my friend was really happy with the hamper, especially the 'posh' crisps :)”

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Posted 3 weeks ago

Hi there, Thank you for taking the time to leave your rating. We’re glad to hear the wedding gift was well received and that the friend liked the hamper, especially the 'posh' crisps. Kind regards, Team IMP & MAKER

Posted 2 days ago

“Good selection of quality products.”

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Posted 1 month ago

Hi there, Thank you for your review. We’re glad you enjoyed the selection of quality products and look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 1 month ago

“Hi my initial order, containing fresh produce, was delivered late. However Imp & Maker were very quick to rearrange another gift for my friend and happy to report it was received on time with all new fresh food. Thanks for sort it all out”

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Posted 2 months ago

Hi Andrew, Thank you for your kind words. We’re glad we could sort it out and that the replacement gift arrived on time with fresh food. We look forward to gift with you again soon! Kind regards, Team IMP & MAKER

Posted 2 months ago

“As mentioned above black or white pudding would of been a more luxury finish”

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Posted 3 months ago

Hi Ann, Thank you for your feedback and for highlighting the option of black or white pudding as a more luxurious finish. We’ll take that on board for future improvements. If there’s anything else you’d like to share or if we can assist with a specific order, please let us know. Kind regards, Team IMP & MAKER

Posted 3 months ago

“Having had a hamper given to us that we thoroughly enjoyed, we got one for a friends 70 birthday. Unfortunately through no fault of yours DPD delivered it a day late which spoilt it à bit.”

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Posted 3 months ago

Hi there, Thank you so much for your review, and for choosing to gift one of our hampers after enjoying one yourself, that really means a lot to us. We’re so sorry that the delivery arrived a day late with DPD, especially for such a special occasion. We completely understand how important timing is for moments like a 70th birthday, and we’re really sorry it took away from the experience. Thank you again for your support and for trusting us with your gift, we truly appreciate it and hope we can deliver a more seamless experience next time. Kind regards, Team IMP & MAKER

Posted 3 months ago

“Lovely looking presentation box and contents well packed for delivery & freshness. Was very well received by the recipient as it was a (special birthday) present for someone who has everything by now. I did however feel I needed to add a chutney to complete the contents and its enjoyment. Altogether I was pleased with the hamper as a gift.”

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Posted 4 months ago

Thank you for your kind review, Wendy. We’re so pleased to hear the presentation and freshness met expectations, and that it was so well received for such a special birthday, especially for someone who has everything. We really appreciate your feedback about adding a chutney to complete the hamper. Thoughtful suggestions like this genuinely help us refine and improve our collections, and it’s certainly something we’re looking into as we continue to evolve our range. Thank you again for choosing us for such an important gift. We hope to gift with you again soon! Kind regards, Team IMP & MAKER

Posted 4 months ago

“Need totaste test rather than relying on branding. Good value, nice packaging, fast delivery.”

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Posted 5 months ago

We are pleased that you liked the packaging, value and our next day delivery service! All of our products are hand picked and tested by our incredible founder - We only use products that we love ourselves (its definite job bonus deciding on all of the goodies 🤤)

Posted 4 months ago

“A pleasure to deal with this company who went to the trouble to make ma a bespoke hamper.”

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Posted 6 months ago

Dear John, It was an absolute pleasure to help you design such a lovely gift for you wife. I hope she loved the gift your carefully curated for her and we hope to see you again in the future.

Posted 5 months ago

“Good products and very effficient customer service but they need to organise their deliveries better.”

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Posted 6 months ago

Thank you, Victoria, for your honest feedback. We are really pleased to hear you were happy with the products and found our customer service efficient. We also take your comments about delivery organisation seriously. This feedback helps us tighten our processes, especially around items ordered together, and we are actively reviewing this to improve the experience going forward. Thank you again for taking the time to share your thoughts. Team IMP

Posted 6 months ago

“Ive used IMP & Maker before and have always been super satisfied. Unfortunatly this Christmas one of my gifts got lost and was not delivered. Very disappointed. However, the way the company handled it was great, professional, and they still have my support”

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Posted 6 months ago

Thanks so much for taking the time to leave this review and for your continued support of IMP & MAKER. We’re genuinely sorry that one of your Christmas gifts didn’t arrive as it should have. We know how disappointing that is, especially at such a busy and meaningful time of year. We’re really grateful for your understanding and for acknowledging how our team handled the situation. We truly care about making it right when something goes wrong and looking after our customers. Thank you again for sticking with us. Your support means more than you know, and we hope to be back to delivering five-star gifting experiences for you very soon. Kind regards, Team IMP & MAKER

Posted 6 months ago

“V pricey, but a lovely gift and guaranteed to be appreciated by a special lady in your life!”

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Posted 6 months ago

Thank you for your review, Jordan. We’re glad you think it’s a lovely gift and that it will be appreciated. We appreciate your support. If there’s anything more we can do to help in the future, please let us know. Kind regards, Team IMP & MAKER

Posted 6 months ago

“Very solid when it comes to delivering on time, having nice packaging and providing premium food and ingredients.”

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Posted 6 months ago

Thank you for your wonderful review! We’re thrilled you found us solid on-time delivery, packaging, and premium ingredients. If there’s anything we can do to push to a 5/5, please let us know! Kind regards, Team IMP & MAKER

Posted 6 months ago

“Delivered on time, just a shame the wine was Rose and not red”

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Posted 6 months ago

Hi Jackiei, Thank you for your review and for letting us know. We’re pleased to hear the hamper was delivered on time. We’re really sorry about the wine. We completely understand how disappointing that would be. If you’re happy to get in touch with us directly with your order number, we’d love the chance to put this right for you. Thank you again for your feedback and for giving us the opportunity to make amends. Kind regards, Team IMP & MAKER

Posted 6 months ago

“First time using this site. Good choice. Great communication re delivery to.”

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Posted 6 months ago

Thank you for your wonderful review, Yvonne! We're glad you had a positive first experience and that delivery was smooth. If you need anything else, just reach out. Wishing you a very Merry Christmas! Kind regards, Team IMP & MAKER

Posted 6 months ago

“A wonderful hamper thank you but there were 2 broken eggs, I assume the hamper was delivered either last night or this morning(18 Dec) ( I haven't yet opened emails) and the £20 off next order voucher expired on30/11/25!!! Apart from this... a marvellous selection. Chris”

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Posted 6 months ago

Thank you for your wonderful review! We’re glad you enjoyed the wonderful selection. We’re sorry two eggs arrived broken and that your voucher had expired. If you can email us with your order number, we’ll take a look into this for you :) Kind regards, Team IMP & MAKER

Posted 6 months ago

“Nice product, well packed and quality ingredients. As a cheese and wine hamper though it might be nice to add a small jar of chuntey as well”

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Posted 7 months ago

Thank you for your review! We’re glad you enjoyed the product and packaging. Whilst we do have some hampers with chutney, we really appreciate your suggestion. We look forward to gifting with you again soon! Kind regards, Team IMP & MAKER

Posted 6 months ago

“Everything looks good, although I haven't looked through everything in the hamper. I noticed you had added what looks like an invoice, without any price, in the envelope containing the message. But if the envelope is intended for the recipient this is inappropriate. It's a good job I steamed it open to check.”

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Posted 7 months ago

Thank you for your review! We’re delighted to hear you’re happy with the hamper so far. We do only include product and delivery information inside the parcel, and never an invoice or payment information. Thank you for your feedback, we really appreciate your support and look forward to helping you gift again soon. Kind regards, Team IMP & MAKER

Posted 7 months ago

“efficient and effective”

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Posted 7 months ago

Thank you for your review! We’re glad to hear you found our service efficient and effective. We appreciate your feedback and look forward to gifting with you again soon. Warm regards, Team IMP & MAKER

Posted 7 months ago

“Great. A lovely gift. Well received.”

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Posted 9 months ago

Thank you! So glad the hamper was well received and made a lovely gift.

Posted 9 months ago

IMP & MAKER is rated 4.9 based on 612 reviews