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ImpraGas Reviews

2.5 Rating 105 Reviews
39 %
of reviewers recommend ImpraGas
Company Reviews Questions Metrics
2.5
Based on 105 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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ImpraGas 1 star review on 25th June 2020
Jack
Anonymous
Anonymous  // 01/01/2019
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Anonymous
Unverified Reviewer
“DO NOT DEAL WITH THIS COMPANY. My experience has been the worst I have ever had in my life. I have written emails, letters had phone calls and nothing is EVER responded to. I have been without heating and hot water for a long period of time. So much so trading standards are now involved.”
Helpful Report
Posted 4 years ago
M Fagbemi
Unverified Reviewer
“I got an installation booked -very aggressive marketing and was told I would need some work done after installation . Paid the deposit of £296 only for the engineer to turn up and state that even before he could attempt to install I would need ...a builder/contractor. as the kitchen ceiling needed to come down and cornices in another room removed . In fact the pre installation prep was quite major . The engineer was annoyed stating that the marketeer were only eager to sign off clients . Now I spoke with them and as a result of the enormous work to be carried out I decided to opt for an electric boiler. I have requested my deposit to be refunded twice by mail since the 12 December 2019 and yet no refund. I am so upset as I usually read reviews before using any company . This one I definitely missed. I want my deposit back”
Helpful Report
Posted 4 years ago
Matthew A Carey
Verified Reviewer
“Very poor company. Seems to not be able to keep to there word. Still having on going issues after nearly 2 months. People fail to get respond to messages and emails... Not really many good things to say if I'm honest.... Since writing this I have finally received a message for the owner of this company Being extremely rude. He has confirmed that he will not be happy honouring the original agreement. This review should not be taken down as the company needs to be exposed for what they really are.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Disgraceful company - booked installation 2 weeks prior having paid deposit. Electrician didn’t turn up - the plumber was informed at the last minute- left my home with heating and water for 3 days (no alternative provision) - no follow through. Had to chase and finally got the boiler working. Offered measly £100 compensation and still unfinished job - no contact from the manager - it has now been 6 weeks since the incident without resolve. AVOID!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Absolutely worst service from any company I’ve ever had. Appalling customer service. Installed new boiler which leaks and it’s 8 weeks plus of trying to get them to come and look at it. They say they will come and fail to do so. They say they will call back and fail to do so. This company is a sham”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Below is an account of my dealings with impragas. It's quite long so at the end I have a summary of the key points if you want to skip: Early august: - met the surveyor, outlined exactly how I needed the job to be done, he was very nice and professional. I asked him to guarantee that the work could be done on the dates I wanted. This was especially important for me because I had organised other tradesman to come after the boiler and radiator had been fitted. He assured me there wouldn't be problems. The work was scheduled for monday and tuesday in mid August. On saturday afternoon 2 days before the work was due to start I got emails saying the job would have to be moved back, the engineer could only get there on monday afternoon but would still be able to finish by tuesday. In the end he didn't turn up until Tuesday. Long story short: - the engineer David didn't seem to know what was going on. Everytime I told him what I wanted he said the surveyor never told him that and complained about it being extra work. Whether this is the surveyors fault or the engineers fault I can't be sure. But either way communication between departments of impragas could be improved a lot. At one point he complained about having to put a pipe underneath the floorboards because it meant having to take the floorboards up. To which I volunteered to do it myself because I was sick of these excuses. - the work ran on a few days later than it was meant to (this would have been fine if the job had been completed as I allowed myself 3 days extra for the job before the next contractor was due to come in). However it did mean that because I only scheduled the monday and tuesday off work I was unable to supervise the engineer later in the week. - on the last day the engineer called up to say he was done and ready to collect payment. I said I couldn't pay as I hadn't seen the work and also the electrician hadn't come round yet and I was sure payment was only meant to occur on satisfactory completion of all the works. He said it was all done and I should pay. Again I said I would rather see the work myself. - I came home and I was so dissapointed with what I saw and very thankful I hadn't already paid. There were around 10-15 issues/incomplete jobs with the work that had been done. I'll give you the highlights below: - a radiator that was meant to be removed had been left - a radiator that was meant to be installed hadn't been installed - old pipes from the old boiler hadn't been removed and were instead left protruding from the wall - the old flue hole hadn't been filled on the inside and on the outside had been shoddily filled in (impragas told me they would provide a brick replacement service where the mortar is shaped into looking like brickwork) - the system hadn't been powerflushed - pipes had not been put in the place I had requested they should be put - rubbish hadn't been removed (impragas say they employ a professional waste removal service) I couldn't believe my eyes. After being so incredibly clear with the engineer about what I wanted-I was certain to make sure everything was crystal clear to him after he appeared to know nothing about the job- he had done so much of the work incorrectly/not even done it at all. i called up straight away to outline the issues and sent an email that evening to the installation department. i was told hopefully they could get a senior engineer to me the next day. I was told I would get a call the next morning. I didn't. It took me best part of an hour to get through the next morning. I was told to send pictures and they would call me back within 3 hours. I stressed the importance of the work being finished as I had plasterers coming in on the weekend. I received no call back later that day. I called back myself and was told the lady handling my case was in a meeting and would call me back as soon as she came out. I asked the person on the phone to please ensure this happened. She promised me but of course I received no call back and the next time I called up I was told she had left the office and gone home. Towards the end of the day it quickly became apparent that no engineer would be able to come and finish the work before the plasterers. So at additional expense I had to reschedule the plasterers and the flooring fitters who were due to come later. I also paid a plumbing company separately to remove the radiator impragas were meant to remove as impragas was unable to remove it by the time they had originally agreed to. This cost wasn't recovered from impragas. Originally when complaining on the phone to impragas about all the jobs that were incomplete I mentioned the rubbish left behind and referenced there "professional waste removal service" in the quote they provided me. They said that rubbish would be collected within 48 hours of the completion of the job. To which I said ok thats fine. 2.5 months later and they have yet to provide this service. After many emails and days of phone calls impragas finally sent an engineer out 8 days after the work was guaranteed to be finished to fix everything. This engineer was very nice and professional and fixed all the jobs. I was so relieved! He worked quickly and efficiently and was able to fix everything in under a day apart from the powerflush which he had to come back to do a few weeks later. A few weeks later the powerflush was complete. The impragas team asked me to pay for the installation and assured me even though I was paying they wouldn't turn their back on me and would still fix the outstanding issues. I paid. Another issue with the installation was the thermostat (nest) didn't turn on the heating. I went back and forth between impragas and nest with each side saying it was the others' fault. After 6 weeks and around 6 hours of calltime with nest and impragas, nest sent out a new thermostat. The problem still persisted. Impragas now admitted it must be an installation problem and agreed to send an engineer out. I asked could they please do it within the next 2 weeks as I am away on work for a month after. I called up around 5 times over those 2 weeks to make sure someone would be sent out. The engineer didn't come and now I'm away as of monday. Another 2 weeks and impragas sent out an electrician. Turns out the nest thermostat was wired in wrong in the first place by the first engineer they sent. Summary: - 2.5 months post start date I've paid in full and still haven't received my professional waste collection service or a reimbursement for it, my thermostat doesn't turn on my heating and I've paid extra to have separate contractors come in and fulfill work that impragas was unable to complete within the time frame they had initially guaranteed. Impragas refused to pay for these separate contractors. - the engineer you get sent can vary a lot in standard, the first I got was awful (David), he left around 10-15 jobs incomplete/not done/done to an appauling standard. the second I got was fantastic (Michal Bienko). If I had been sent Michal originally I'm sure I would have ended up rating impragas 4/5 star despite the ongoing thermostat issue) - if they guarantee work will be done by a certain time don't trust this guarantee - the installation and aftercare team is bad at communicating, waste your time and seems to care a lot less after you've paid (save one person called Tracy who I spoke with recently who has been very empathetic and actually calls back when she says she will). - in pursuing and fixing everything that went wrong I estimate I've wasted probably 5 full working days”
Helpful Report
Posted 4 years ago
KAZ
Unverified Reviewer
“WASTE OF TIME. RUDE NO CUSTOMER SERIVES. WILL BOOK YOU IN THEN NOT SHOW UP. AVOID UNLESS YOU WANNA GET RIPPED OFF.”
Helpful Report
Posted 4 years ago
SB
Verified Reviewer
“Chaotic company with a useless customer service. The actual installation engineers on contract were fine. Still unresolved issues but unable to get a response.”
Helpful Report
Posted 4 years ago
Innes Clark
Verified Reviewer
“2 cancelled installations terrible customer service, now have a problem with the installed boiler. Reported on 4th November earliest available engineer 27th November. Save yourself the pain of dealing with this shower and use a company with an infrastructure and proper customer service. I even have a director involved and he is worse than useless. 2 days lost holiday and probably another day spent on the phone, most of the time their phone system cuts you off because you have been on hold so long.”
Helpful Report
Posted 4 years ago
Roy Cain
Verified Reviewer
“I have a new system fitted 18 months ago I have had issues with this system is have been told it has been fitted inconrrectly I have had a leak that hasn't been found had to the system up constantly we've found the leak on the magnet part of the system valiant engineer has said it is fitted incarrectly has been fitted on the outletter instead of the inlet I have asked to speak to manager over the last 18 months still had no response from manager I find the customer service rude and no help at all”
Helpful Report
Posted 4 years ago
Amber
Unverified Reviewer
“Boiler service was done professionally, engineer was nice too. Thanks”
Helpful Report
Posted 4 years ago
Tommy Gatto
Verified Reviewer
“couple of hiccups but professional the whole way, thanks!”
Helpful Report
Posted 4 years ago
Jacob Wild
Verified Reviewer
“Some hiccups but was professional all the way, thanks.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I have had this boiler fitted since may and has been nothing but trouble . We have called / emailed and now dealing with the finance company they don't call you back they don't email you back and you have to threaten them through the finance company to get a result . I have a 10 year warranty and you can't get them to sort out a simple repair . I can't believe they are the No 1 boiler people”
Helpful Report
Posted 4 years ago
Ash
Unverified Reviewer
“Poor service, Install the new boiler on 12 Nov, 13 Nov no hot water. Call the office, they said combi boiler was install instead of condenser boiler. Left message for Manager to return the call, had no response. I am not paying for this boiler, I am getting my money back.”
Helpful Report
Posted 4 years ago
MH
Verified Reviewer
“10 years service plan is disappointing Every there is an issue with boiler the company goes back to Valiant Engieers haven’t had the service system flush out which is meant to be part of yearly service and this leads on to boiler clogged up twice now and the after care service is non existence as you are out in hold Just go fir option 1 and you get through in no time as they are only interested in sales and finance deals Same office same number but just put you on hold if you are an existing customer needing support or service I was lead to believe too that it is the best company and 10 year plan was what attracted me I would advice people not to be fooled in the that”
Helpful Report
Posted 4 years ago
Damji Solanki
Verified Reviewer
“Great service from start to end David proctor done excellent job ImpraGas gave us very good quotation and we were very happy with price and 10 year service plan no hakuna matata peace of mind there sevices very good very friendly and helpful great job they done with no time west. Damji Solanki”
Helpful Report
Posted 4 years ago
Conner Winner
Verified Reviewer
“good instalment, quick and simple and friendly workers.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Great service, would highly recommend.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Had my second boiler service today, professional as always!”
Helpful Report
Posted 4 years ago
ImpraGas is rated 2.5 based on 105 reviews
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