ImpraGas Reviews

Name: ImpraGas
Rating: 2.53

2.5 Rating 105 Reviews

39 %

of reviewers recommend ImpraGas

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2.5

Based on 105 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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"I had a boiler installed with a 10yr service and Landlord Gas Safe Plan but I have had no after sale service nor explanations since the install was done. Now it appears they have changed their name and filed for liquidation. \nImpra-Gas Ltd\u201d should have informed its customers. If you look at the Gazette Official Public record it appears that Impra-Gas Ltd G had already started the process of winding up its company (Liquidation)\n \u2022 29th January 2020- (Impra-Gas Ltd ) renamed to VBH ASSETS LIMITED (Company Number: 07950661) on 10th January 2020. Nature of Business: Plumbing, heat and air-conditioning installation. Started the process of winding up the company. \n\tImpra-Gas Ltd The Petitioner can be contacted at The Wolseley Center, PO Box 32 \tBoroughbridge Road, Ripon, HG4 1UY telephone no: 01765 694648 quoting reference: \tAGF\/205063\/.\n\n \u2022 Impra-Gas Ltd (renamed to VBH ASSETS LIMITED (Company Number: 07950661) had its registered office at: Unit 8 Falcon Way, Eagle Business Park, Yaxley, Peterborough, PE7 3GR. \n \u2022 16 Mar 2020- \tTheir Registered office address was changed from \u201cUnit 8 Falcon Way Eagle Business Park, Yaxley Peterborough PE7 3GR England\u201d to \n \u201cSuite 42 Dunston House Dunston Road Chesterfield S41 9QD\u201d\n \u2022 11 Mar 2020- Appointment of a voluntary liquidator. Liquidator's name and address: Gareth Graham Self (IP No. 9706) of Restart Business Turnaround Insolvency Limited, Suite 42, Dunston House, Dunston Road, Chesterfield, S41 9QD. \n \u2022 11 March 2020- VBH ASSETS LIMITED (Company Number 07950661), previous company name Impra-Gas Ltd gave notice to Creditors. \nI appears that Impra-Gas Ltd\/ (VBH ASSETS Ltd) is in the process of liquidation. \n\nWhat is disturbing, is the secretive many in which it was done. They changed the name from \u201cImpra-Gas Ltd\u201d to \u201cVBH ASSETS LIMITED\u201d without informing paid up customers. \nThey then preceded to start the Liquidation process before the impact of Covid-19 lock down had begun. So this would suggest it was planned back in 2019. Thus 10 year service plans sold in 2019 were done so without any intention of honouring their contractual obligations. \nThis shows a lack of integrity. "

ImpraGas 1 star review on 25th June 2020

Jack

Anonymous

Anonymous // 01/01/2019

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“called about a boiler issue and spoke to thomas, he was very polite, helpful and professional”

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Posted 4 years ago

“I called about a boiler issue and spoke to Thomas, he was really helpful, polite and professional”

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Posted 4 years ago

“Very helpful service!”

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Posted 4 years ago

“Our engineer was lovely and we have had absolutely no issues since install!”

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Posted 4 years ago

“Have had nothing but problems since our system was fitted, we have to bleed our radiators every time we put heating on. Very nice on the phone but no positive remedy to problems that have occurred. This is despite the plumbers eventually turning up but in such a rush to get away they blame the electrician. So no remedy forthcoming. Strongly recommend you do not use this company. I wish we had fully read reviews before hand . Shame”

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Posted 4 years ago

“I have been appallingly treated by Impragas. I have tried to resolve the numerous issues to no avail. I have emailed the director, copying in senior management. Not even a phone call or email response acknowledging receipt. My issues are so severe involving data protection issues and the police.”

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Posted 4 years ago

“HOW AWFULL THIS WAS THEY FITTED THE BOILER TOLD £200 BY THE SALES MAN IF WE BOOK NOW THIS WOULD BE TAKEN OFF END BILL SO WE DID DAMAGED CARPET AND CHARGER FITTER DIDNT SAY A WORD TRIED TO PAY 11 TELEPHONE CALLLS LATER AND 4 MESSAGES STILL NOTHING 1 PERSON RANG BACK SAID SORRY TOOK MONEY WITH £200.00 OF BILL AND SMALL AMOUNT FOR DAMAGE THOUGHT ALL DONE AND DUSTED THEN THEY DECIDE I OWE THEM THE 200.00 THEY TOOK OF .RING AND RING FUNNY HOW THEY CAN CALL NOW I THOUGHT NO PAPPER WORK NOTHING AS YET I PAID THE 200.00 ON LINE JUST TO STOP THEM CALLING BUT STILL THEY DID AND EMAILED FOR THE 200.00 THEY GAVE ME OFF THEY WANTED BACK HORRIBLE STRESSFULL NEVER AGAIN EVER THEY SAY THEY ARE NUMBER ONE OK DONT ANSWER EMAILS AS 4 SENT NOTHING ANSWERD DONT RESPOND TO MESSAGES DONT CALL YOU BACK OH YES ONLY IF THEY WANT MORE MONEY STILL NO GAS CERTIFICATE NOTHING BEWARE”

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Posted 4 years ago

“If your a contractor run as fast as you can & then run a bit faster. They've got so short of contractors they have find somebody 1.5hrs away. In the mean time constantly letting down the customer with missed appointments.”

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Posted 4 years ago

“Can’t keep up installation appointments Still incomplete installation after having accepted my quote over two months ago. Although the first part of the job was completed the company seems to be unable to keep up an installation appointment, this is now becoming to fee like a curse! I was looking forward to completion on Saturday 21 September and, incredibly, the office coordinator decided to book the same engineer to a job 60 miles away from my location first thing in the morning getting him to me. Of course , he didn’t make it. Another Saturday wasted at home with cancelled plans, seems to me all about maximising timings and profits showing almost zero customer care. I hope that, instead of keep on removing reviews of upset customers, Impragas will take actions on this occasion, and finally put things right. I have been lucky with the weather so, far but for a job accepted in June is astonishing that it is yet to be completed. Very upset and dissatisfied with what has been delivered, as a customer who chose them over several other propositions.”

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Posted 4 years ago

“Extremely disappointed with the customer service received and all I’m asking is that they complete my installation. I accepted a quote for a new boiler and decided to go for an electric boiler. Initially I was offered a 9k model which would have been insufficient for my three beds house. When I realised this they agreed to change it to the 12k model, which is fine. What happened next, the electrician came to complete the first part of the job and the heating engineer was meant to arrive the next day but he did not turn up. It was a Saturday totally wasted... I was phoned and told he was going to be a little late, then I was told by the office that they couldn’t get hold of him. They sent an engineer to me the following Saturday and he then discovered asbestos in the old flu parts therefore had to stop the job and leave the premises, as couldn’t touch it, this was overlooked and missed out during the initial survey. Impragas said that they would arrange for the asbestos people to come and take away the old flu as soon as possible And then send the heating engineer again to finish off the installation, to date I haven’t heard a thing. I have been promised call backs from the installation manager and these have never realised. I called many times and it is either an extremely long wait in the queue or they cut me off all together or they put me on hold endlessly . Not an update not even for letting me know that they are trying to sort a date out. I totally understand problems can happen on the way and they might not have any news for me, but customers should be kept updated and never ignored. They can do better.In desperation as I am not getting my calls returned, I spoke to Citizen Advice and have sent a recorded delivery letter seeking a resolution within the next 14 days I have the material in my house, pipes on the hallway floor and I’m still waiting for a date to get this completed. This situation is extremely frustrating. All I ask is that they finish off my installation, surely its in their interest as well as it is in mine. If they can turn things around and get this finally completed, I’ll be happy to post a revised review, please Impragas, return my calls and try and turn it around”

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Posted 4 years ago

“Horrible, horrible service. We used Impragas to install a new boiler. After the initial survey, we booked in, but the first two installation dates, no engineer actually turned up. They didn't seem to have much of a clue what was going on when we contacted the head office. After service seems to be no existent. Avoid at all costs!”

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Posted 4 years ago

“Very happy with the installation. The engineer did a great job despite the problems with the existing pipework etc. Quick and tidy. There really were problems and the pipework we inherited when buying the house has subsequently been replaced by a local plumber - so all credit to the engineer who attended and installed the system which has run flawlessly since.”

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Posted 4 years ago

“I recently purchased a new boiler from this company and have regretted my choice since then. The installation was rushed and I have had problems with the boiler and the dreadful customer service. Getting someone from this company to rectify problems is a nightmare. When someone eventually turns up to put things right it is a mad rush to get away again quickly, leaving the complaint unresolved. My boiler is still not working correctly and I am not confident that ImpraGas will ever sort the problems out. If you are considering buying a boiler from this company then I suggest you should think again.”

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Posted 4 years ago

“If I could give no stars, I would. This company has caused so much distress, damage and loss, it’s been heartbreaking. We got a new boiler installed back at the beginning of February, and 2 days after installation we woke up to a big leak coming through the ceiling of our brand new kitchen. And another leak underneath the boiler, damaging our new loft flooring. They didn’t send the engineer out until the next day (luckily we had a neighbour who managed to stop the leak) who admitted to us he hadn’t tightened two bolts properly and apologised. We then got a phone call from impragas saying that the engineer wasn’t admitting liability. Not only did it leak, but they also fitted a boiler that wasn’t compliant with our radiator pipe system so 2 of our radiators did not heat up AT ALL after the new boiler was fitted. This means they failed to do all the safety and standard checks and fitted a boiler that didn’t work efficiently. Their only response was the pipe work was not included in the cost. How can you sell a customer a boiler that is not compatible with their system and not tell them? We were so upset as not only did we pay over £2000 for a new boiler, an additional £1500 to another company to sort the pipe work (as we couldn’t survive another second in winter without a boiler and they’d left us 3 weeks at this point) but we were now hundreds out of pocket for the damage caused, and out of pocket as it delayed our bathroom fitting by a month. THEN, my husband wrote a negative review and got a phone call from one of the managers asking him to take it down if they worked to rectify their mistakes. That’s ILLEGAL and admitting liability. My husband was then put in contact with the director and owner of impragas. He said he would either cover the cost of the repairs if we got a quote or send someone to do a quote and sort it. We got a quote for £500 to which he then changed his mind and said he would cover half. Disgusting. He also said this meant we couldn’t write any reviews etc if we accepted and copied his legal team in. This is the problem with these big companies. THEY DON’T CARE ABOUT THE INDIVIDUAL CONSUMER, THEY JUST WANT MONEY. We are newly married and this has had such a huge affect on us. And they LITERALLY do not care. They have to have insurance for things like this and it would not have any affect on them if they just refunded us our money and compensated us for the absolutely appalling time they have caused. But they are selfish. And are consumed with greed. I actually feel a little sorry for them. We are currently in the process of taking legal action, and we even gave them one more chance to rectify things and go to an alternative dispute resolution, but they’ve not bothered to respond. AVOID THIS COMPANY AT ALL COST. It will save you a lot once the future. I pray that nobody else has to go through this. And as a wife to a man who has done nothing but try with this company.. I will make sure I write a review everywhere I can, to prevent this happening to anyone else.”

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Posted 4 years ago

“Nigel, the engineer that came out to suss my boiler system was great, he really went the extra mile to make sure that the boiler system that was being put in would be the right one. Sadly he has been let down by the rest of the company. The first installation appointment was for the 24th of April. This was cancelled due to the engineer being sick. Fair enough. The second installation appointment was for the 13th of May. I had taken a day off of work. Around 1030 when no engineer had shown up I decided to give Impragas a call. They had cancelled the appointment and failed to notify me. They had the cheek to tell me they had called me twice the previous Saturday. They did not and I am happy to post my call records. We rearranged for the 25th of May. Today, on the 22nd, they called to say they were going to have to cancel the appointment and couldn't fit me in until early June. I will not recommend this company. They are useless. You'd think that a third appointment for a customer would be a priority. Turns out it isn't. I'll find someone else to do the work. Edit: After seeing this they decided to offer me a £100 discount. Given the total cost of the system and the hassle they have already caused, I'm not prepared to take the risk and so declined.”

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Posted 4 years ago

“Engineer turned up 1 1/2 hours late. Gave a quote after 5 minutes and then got annoyed when I told him I that I had received a lower quote. Arrogant and unprofessional ttitude throughout and left sharpish.”

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Posted 4 years ago

“The ImpraGas Staff have been great. They beat my previous 4 boiler quotes, and even managed to fit my new Worcester Bosch much sooner than originally expected. The boiler fitter arrived exactly on time, and had no problem fitting my new boiler by mid afternoon, leaving no mess atall at any point in my flat. I am delighted with the new boiler and on the first evening the team phoned my back immediately when I had a question about the brand new thermostat. Very reassuring. Do not hesitate to give ImpraGas a call. HIGHLY RECOMMENDED.”

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Posted 4 years ago

“Sales man come around done survey good price fitter installation was tidy and clean job would recomend to a friend”

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Posted 4 years ago

“Sales man come around done survey fitter come in 3 days old boiler out new boiler In tidy job first class will use again and recommend to a friend”

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Posted 4 years ago

“very pleased with service from Impragas.”

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Posted 4 years ago

ImpraGas is rated 2.5 based on 105 reviews