ImpraGas Reviews

Name: ImpraGas
Rating: 2.53

2.5 Rating 105 Reviews

39 %

of reviewers recommend ImpraGas

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2.5

Based on 105 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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"I had a boiler installed with a 10yr service and Landlord Gas Safe Plan but I have had no after sale service nor explanations since the install was done. Now it appears they have changed their name and filed for liquidation. \nImpra-Gas Ltd\u201d should have informed its customers. If you look at the Gazette Official Public record it appears that Impra-Gas Ltd G had already started the process of winding up its company (Liquidation)\n \u2022 29th January 2020- (Impra-Gas Ltd ) renamed to VBH ASSETS LIMITED (Company Number: 07950661) on 10th January 2020. Nature of Business: Plumbing, heat and air-conditioning installation. Started the process of winding up the company. \n\tImpra-Gas Ltd The Petitioner can be contacted at The Wolseley Center, PO Box 32 \tBoroughbridge Road, Ripon, HG4 1UY telephone no: 01765 694648 quoting reference: \tAGF\/205063\/.\n\n \u2022 Impra-Gas Ltd (renamed to VBH ASSETS LIMITED (Company Number: 07950661) had its registered office at: Unit 8 Falcon Way, Eagle Business Park, Yaxley, Peterborough, PE7 3GR. \n \u2022 16 Mar 2020- \tTheir Registered office address was changed from \u201cUnit 8 Falcon Way Eagle Business Park, Yaxley Peterborough PE7 3GR England\u201d to \n \u201cSuite 42 Dunston House Dunston Road Chesterfield S41 9QD\u201d\n \u2022 11 Mar 2020- Appointment of a voluntary liquidator. Liquidator's name and address: Gareth Graham Self (IP No. 9706) of Restart Business Turnaround Insolvency Limited, Suite 42, Dunston House, Dunston Road, Chesterfield, S41 9QD. \n \u2022 11 March 2020- VBH ASSETS LIMITED (Company Number 07950661), previous company name Impra-Gas Ltd gave notice to Creditors. \nI appears that Impra-Gas Ltd\/ (VBH ASSETS Ltd) is in the process of liquidation. \n\nWhat is disturbing, is the secretive many in which it was done. They changed the name from \u201cImpra-Gas Ltd\u201d to \u201cVBH ASSETS LIMITED\u201d without informing paid up customers. \nThey then preceded to start the Liquidation process before the impact of Covid-19 lock down had begun. So this would suggest it was planned back in 2019. Thus 10 year service plans sold in 2019 were done so without any intention of honouring their contractual obligations. \nThis shows a lack of integrity. "

ImpraGas 1 star review on 25th June 2020

Jack

Anonymous

Anonymous // 01/01/2019

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“Do not use this company. They are not competent at installing or repairing. If you raise a complaint they will not respond. We had to pay British Gas to come and rectify the Impragas errors. Do yourselves a favour and AVOID this company. Shockingly bad !!”

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Posted 5 years ago

“Despite asking about extra costs and being assured the company would 'take the hit' if anything did arise I'm still without heating because a valve has failed that controls the heating side of the system. (Beware small print.) Being a pensioner I am not able to instantly produce spare cash for unexpected 'extras'. But hey! I'm just an old woman who now has a little more knowledge about heating systems, I've survived the 'beast from the east', spring is here and hopefully funds will be found before warmth is again in demand. Maybe Impragas will also clarify the statement in their brochure regarding hidden costs and think about principles.”

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Posted 6 years ago

“Customer service is shocking, unable to get through to anyone even with two managers direct contacts, complaint opened in 13 Nov 17, still no reply or resolve mid Feb 18. Boiler plumbed in with water flow the wrong way, Multiple cancelled appointments on the day of appointment, never on time, left mess and un finished work, over100 hours of phone calls and 40 hours taken off work for no one to turn up or people that can not complete work. People arriving with no appointment booked, engineers not informed before arrival and over booked. No ombudsman signed up to so no one monitoring or regulating customer service. My personal experience with this company leaves a lot to be desired and I wouldn't recommend. Not the cheapest company we had offered but give impression of big company policies and customer services, looking in to them now I see a lot of customers with the same issues. Always leave positive reviews when possible so all I can say, engineers always polite and try to be helpful.”

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Posted 6 years ago

“great early start for new boiler, Ruben turned up, got cracking, job done pretty quick. However, after he left, i noticed i could see daylight through flue vent wall, i fixed my self with chaulk. plaster on kitcen side left open, condensate pipe leaking, and now my raditors are noisey with debris sound,,as power flush not done properly!...manged to do a few bit myself, as no answer on phones for 40 minutes plus, & no reply to my emails!...they passed on radiator noise issue to Vaillant, but the rads arent Vaillants responsablity!...shame ive taken out the 10 year service plan with impra gas, i have no confidence. even the sales rep is not answering my calls or tetxts!.....wish i had read reviews earlier! my honest opinion, avoid, if you want a stress free experience.”

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Posted 6 years ago

“Impra Gas, You're fired!! Went from bad to worse. Engineer had to be thrown out at 11pm as he was contracted to complete in a day. He messed up kitchen to point where we were sent a handyman at Impra Gas's expense to repair all broken kitchen tiles. (Wept when I saw it. We had a leak from the NEW boiler which I didn't notice until the morning. He rushed so madly he put the 3 way valve in back to front and after trying to tell us it wasn't their responsibility that we could get no hot water ,they have finally after 3 weeks sent someone to correct it. Sorry but I cannot recommend this company. They are full of promises. They are the most expensive quote we received which we mistakenly took to mean quality. For a moment I thought I was the special guest in an episode of cowboy builders. Steer clear!”

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Posted 6 years ago

ImpraGas is rated 2.5 based on 105 reviews