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Indow Reviews

4.5 Rating 1,493 Reviews

87 %

of reviewers recommend Indow

Company Reviews

Product Reviews

4.5

Based on 1,493 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With new Indow inserts, 16 windows around our sunroom no longer rattle in the wind or allow cold drafts through! These are way better than previous wood-framed plastic film and foam inserts. They look great in a remodeled 1800s farmhouse in Maine. Directions for laser measuring helped make perfectly fitted inserts. Packaged so well the crushed corner of the box didn't harm the inserts at all. Packaged so well, it took considerable time to unpack! Then inserting went smoothly- good instructions written and video combined. On sunny days, the sun streams through, warming this fairly large room. We look forward to the test of January cold! It was important for us to communicate with the delivery service and get help from neighbors with a fork lift because the crate could not come in our half mile forested gravel drive. In the spring we will need to figure out how to store them protectively. All in all - VERY happy with Indow.”

(Self-Measure) - Posted 1 year ago

Hi, It's great to hear the Indows fit perfectly are providing an upgrade from previous inserts installed in your sunroom! Thanks so much for the positive comments and are excited for you to feel the difference this winter. We appreciate your understanding of the necessity for slighly bulky packaging, given the unknown potential for shipping damage, but we're glad to hear things arrived safe and sound. Thanks for your diligence working with our shipping partners to receive the inserts and feel free to reach out at any time if you need additional tips on how to store the inserts in the spring and summer.

Posted 1 year ago

“Excellent product, well made. Fit perfectly. Very expensive and took too long to receive. I object to the company charging me two months prior to shipping the items. Customers should not be charged until the work begins, at the earliest.”

(Self-Measure) - Posted 1 year ago

Hi, We value your feedback and are happy to hear about your positive experience with the fit and overall quality of the Indows. We genuinely appreciate your patience waiting for inserts to be custom manufactured and delivered, and working with us closely to properly size your inserts. Upon investigation, it looks like additonal measurements updates that were sent to us after your order was placed may have caused a slight delay in production. We apologize if that was frustrating. Beyond custom sizing, materials procurement and commitment, there are a number of factors that behoove us to require up-front payment from our customers. Thanks so much for trusting us to deliver a professional solution for your insulation and noise reduciton needs.

Posted 1 year ago

“The inserts are keeping the heat in the room.”

(Self-Measure) - Posted 1 year ago

Patrick, Thanks for taking the time to leave a review. We are so happy to have brought some added comfort and energy saving to your home. We appreciate the positive feedback. Wishing you a cozy winter with the Indows installed!

Posted 1 year ago

“I will start by saying this, As one can imagine with every product out there we as consumers have to make a leap of faith when purchasing a new type of product. Even with the well put together kit and other marketing materials for me there was a little doubt. Fortunately today 12/16/2022. My family and I are very happy with the purchase. Our home is a 1930s house and we didn’t want to defile it with modern windows. Indow solved this problem and then some. Highly recommend and we will be doing more business in the future.”

(Self-Measure) - Posted 1 year ago

Keswayne, Thanks for your review and for trusting Indow to provide a professional solution for your insulation and comfort needs. We know the inserts are perfect for historic homes just like yours, so thank you for working with us to provide a custom fit. We're excited to hear more about the continued performance of the Indows. Feel free to reach out anytime to your Fit Specialist if you need help with additional windows. We hope you and your family have a happy holiday season!

Posted 1 year ago

“Luckily I had help measuring the inserts, I'm metric so 21/32 as a measure didn't mean anything to me. But once we received the inserts, installing them was a breeze.”

(Self-Measure) - Posted 1 year ago

Hi Bernard, Thanks for leaving us a review! We're relieved to hear that the imperial system didnt scare you off :) Happy to hear you were able to have a trustworthy ally to work with in getting your final measurements submitted. We pride ourselves in our Snug Fit Guarantee, so we're very pleased to know you got a great fit and are happy with the final product. Wishing you a warm and wonderful winter.

Posted 1 year ago

“The three large Indow inserts I ordered are fantastic! The window-measurement kit was easy to use and proved to be reliable and accurate. The installation was easy, and the inserts themselves are high-quality and do an admirable job at temperature and noise management. Thank you Indow!”

Indow 5 star review on 16th December 2022

(Self-Measure) - Posted 1 year ago

Hi Lawrence, We appreciate you taking the time to post your feedback - your Indows look fabulous installed! Thanks again for working with us to make your home more comfortable and quiet. We're quite pleased to hear they're making your house more of a home! Wishing you a wonderful holiday.

Posted 1 year ago

“We live in a circa 1840 residence with the original windows. The Indow window system provided both insulation and soundproofing to deal with the traffic noise in front of our house. After careful measurements, the Indow windows were produced to custom-fit our windows and marked for easy reference and installation. We were able to install five window inserts in a single evening. The Indow window system combines both functionality and aesthetics. We're very happy with the system and plan to order more.”

(Self-Measure) - Posted 1 year ago

Katherine, Thanks for taking the time to leave a review. We certainly provide a niche solution here at Indow for historic homes. We are glad to hear that your inserts are working out so well in yours and that you're pleased with the look. Increased energy savings and noise reduction in historic homes makes a big difference in quality of life. We look forward to your next order. Thanks again!

Posted 1 year ago

“One insert came too tight and broke Noise issue didn't improve”

(Self-Measure) - Posted 1 year ago

Daniel, Thanks for the feedback. Our inserts are covered by both a limited lifetime warranty on manufacturer defects, etc. and a SnugFit guarantee for fit issues. When hearing of the fit issue with your inserts, we worked with you to resolve the issue. We also discussed ways to ensure that the inserts were maximizing their sound reduction properties in your space. However, in many situations, due to the many other variables in a sound environment, additional soundproofing methods may need to be used in conjunction with our inserts to achieve the desired result. We are open to discussing this with you further and have reached out to facilitate this continue discussion. While we are sorry that you are not experiencing the results that you were looking for, we hope that through this continued discussion we can assist change that experience.

Posted 1 year ago

“I live in an apartment next to a busy main street where cars and emergency vehicles would pass by all the time at night, making it difficult to sleep. However, ever since using the Indow inserts the noise levels have reduced significantly and I can barely hear the loud bearing sirens going by all the time. The ordering and measuring process was straight forward, convenient and easy. It arrived way earlier than expected and it was relatively easy to install even for a non-handy person. I would recommend it 10/10 for anyone that suffers from loud neighborhoods. The only criticism I have (and it may not be Indow's fault) is that the courier delivered the panels to the apartment building office and not outside my door. These panels are really heavy and I would not have been able to carry them up to my apartment had I lived alone.”

(Self-Measure) - Posted 1 year ago

Minghao, Thanks for taking the time to leave a review. We're super glad to hear that your inserts are helping you sleep more soundly in your apartment! We do pride ourselves in working to accomodate everyone's ability levels regarding measure and install, so we're happy to also hear the process to order was simple and doable. We certainly understand the myriad logistical complications of receiving window sized inserts and want to recognize the hard work you put in to successfully maneuver the insert safely into your home.. Thanks again for being our customer!

Posted 1 year ago

“The windows fit perfectly and the sound has been reduced to the point that it is no longer a problem. That alone makes them well worth the cost. The sales representatives that I spoke with were very competent and knowledgeable. If I have a future need for something like this, they will be the company that I call.”

(Self-Measure) - Posted 1 year ago

Charles, Thanks for your review. We are so glad to hear that the Acoustic inserts have helped bring you peace of mind. Thanks also for mentioning the high service level given by your Fit Specialist. We pride ourselves on excellent service and find great joy in having it recognized. We're looking forward to working with you again. Happy holidays!

Posted 1 year ago

“We contacted the company (Indow Windows) through an online 20% off promotion (WOW20). The company replied through email to schedule an estimation meeting. The only available selections for the meeting were for after the promotion had ended. We conducted the phone meeting and received the estimate with only 15% off (the now current promotion being offered). We inquired about the discrepancy in the discount, and we were offered an additional 2%, now bringing the total discount to 17%. This appears to be a bait and switch advertisement, and the company sales team will not acknowledge why we are not being given the promotional discount that was offered at our intended time to purchase and first point of contact. It seems that they purposefully delayed the estimation meeting to reduce the discount from 20% to 15%. The product is quite expensive and the immature and questionable nature of the sales strategy has us puzzled.”

Posted 1 year ago

Hello. There seems to be a misunderstanding - our WOW22 (Winter of Warmth) promotion is still ongoing and offers up to 20% off on completed orders over $4,500 before 12/31/22. We'd be happy to connect with you and answer any questions you have about the offer. There is still time to get your order processed and take advantage of our Winter Of Warmth promotion!

Posted 1 year ago

“Very pleased with the entire process. Our rep was extremely kind and thoroughly explained both the benefits and potential shortfalls for my particular situation. The inserts arrived in a good timeframe and were pretty easy to install. They have helped cut down the outside noise a ton and overall we’re very happy with the results.”

(Self-Measure) - Posted 1 year ago

Blake, Thanks for the review. We are so glad to hear that the inserts have helped bring some quiet into your home. Thanks also for mentioning the high service level given by your representative. We pride ourselves on such excellent service and find great joy in having it recognized. Thanks again. Happy winter!

Posted 1 year ago

“WOW the Indows are amazing - we have a 1925 Spanish revival home with 37 original casement windows. The windows were extensively rehabbed inside and out by a prior owner and are in fabulous condition - but of course they are only single panes. We just received an initial order of six Indows to see if we like them and we are just blown away by the difference they have made in these three rooms. Yes it can be a little tricky to get them delivered to your house from the freight warehouse (especially here in the NY metro area) but that is not the fault of Indow. They all fit perfectly and honestly you don't even know they are there! The prior owners also installed pull down screens using an interior metal frame - so the Indows fit perfectly against those frames. Just super happy with the Indows and I know for certain we will be ordering more of them!”

(Self-Measure) - Posted 1 year ago

Kathy, It is so great to hear that our inserts have helped create quiet and comfort without compromising the unique character of your 1925 home. There is nothing like being able to preserve historic windows and mate them with our unobtrusive inserts to provide more modern level of energy savings and noise reduction. We certainly appreciate your comment about freight. While we are seeing improvements in the shipping industry, it is still being affected by unexpected delays and logistical limitations. We appreciate your patience in these regards. We thank you for the feedback and look forward to your future order.

Posted 1 year ago

“These inserts are fabulous! I have an historic house with huge wavy glass and leaded glass windows. Phil was amazing and patiently guided me through the measuring process. Now with winter bearing down on us the cold is greatly diminished thanks to the Indows. Job well done. I would recommend these heartily! Thanks”

Posted 1 year ago

Thanks so much for the review. We love older homes and are so happy to help bring some comfort into yours. We pride ourselves on exemplary customer service and we certainly appreciate you mentioning it. It comes as no surprise to us that Phil has given great service. We have come to expect that. Thanks again for the feedback and recommendation. Have a great (and comfortable) winter.

Posted 1 year ago

“Ordered 3 for noise reduction in my bedroom. My windows are over 100 years old and local historic preservation will not allow replacements. I worked with Reed on my order and received the windows in Nov 22. I love them! They fit perfectly and work as advertised. The noise level dropped tremendously. I plan to order 4 more soon. Definitely recommend.”

(Self-Measure) - Posted 1 year ago

Peter, Thanks for taking the time to leave a review. We certainly have a soft spot here at Indow for historic homes. We are glad to hear that your inserts are working out so well in yours. Increased energy savings and noise reduction in historic homes makes a big difference. We look forward to your next order. Thanks again.

Posted 1 year ago

“I’ve been very happy with the inserts. They help immensely with loud music and traffic noise.”

(Self-Measure) - Posted 1 year ago

Chris, Thanks for the review. It is amazing what a little quiet can do, right?

Posted 1 year ago

“I bought the inserts to reduce traffic noise in my bedroom. Although the sounds are slightly diminished, it is really not that much of a difference. I am especially surprised because I have very deep windows and have a good two inches between the glass and the inserts. I thought these were the ideal conditions to reduce noise with the inserts.”

(Self-Measure) - Posted 1 year ago

Rene, We are sorry to hear that you are not experiencing the sound reduction you were expecting. We will reach out to ensure that all fit concerns are addressed. Because every sound environment is unique, other variables may be in play other than the sound traveling through the window areas. Sometimes, other soundproofing techniques must be used in conjunction with our inserts to achieve the desired sound reduction.

Posted 1 year ago

“I got an Indow window insert in order to block out noise - this neighborhood has lots of loud kids! It's working out really well - I'm actually amazed by how quiet the room is that it's installed in.”

(Self-Measure) - Posted 1 year ago

Rebecca, We are so glad to hear that our inserts have brought you the quiet you were looking for. While I am sure the loud kids mean no harm, a room without the extraneous outside noise can certainly make a big difference in quality of life.

Posted 1 year ago

“We have had the inserts in for about 4 weeks and have experienced some cold Iowa weather with windy conditions. These windows are North side of our home. In the past we placed an electric oil radiator in front of the windows to warm the cold air seeping in. With the "Indows" in place, no auxiliary heater is needed. So far, very happy. And, they look great!”

(Self-Measure) - Posted 1 year ago

James, We are so glad our inserts have freed up the radiator for other uses. That will of course save some money during the cold Iowa days ahead. Thanks for the review.

Posted 1 year ago

“Our 20 year old WI home has cheap vinyl windows. Rather than do the major spend to replace them, we ordered (3) Indows for the windows creating the most issues (especially in winter). We have just installed these - the difference they have made is just AMAZING! The window spaces are "out of square", and have slightly bowed sills; and the Indows silicone frame COMPLETELY filled any gaps - no more drafts, room temps are better too!. This was a very good spend - highly recommend Indows as a solution option for bad windows. The Indows process to purchase and customer service and support were excellent as well!”

Indow 5 star review on 21st November 2022

(Self-Measure) - Posted 1 year ago

Mike, Thanks for the review and thanks for the pic. Many folks find these a valuable option to the expense of replacing windows. As you noted, our inserts are custom made and sized to fit window areas that are not square. It turns out that most window situations have a fair bit of variance. Our system is set up to provide inserts to match the shape and create the seal you mention. As we pride ourselves on every aspect of the process from design to delivery, we certainly appreciate your positive feedback.

Posted 1 year ago

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Indow is rated 4.5 based on 1,493 reviews