Name: Indus Travels Inc.
Address: 233-11951, Hammersmith Way,, Richmond
Rating: 4.50

“Indus should have advised us of the itinerary change much sooner. Others on the tour knew of it awhile ago. Failure ti act resulted in poor flights which included 2 different flights.”

Helpful Report

Posted 6 months ago

“For the most part the trip was okay, however, it was very discouraging to be paired up with another Indus tour making our maximum tour size in the 50's. We paid for a small tour!! The other tour was so rude and really made our time not enjoyable. There was also two instances that our tour guide had the wrong hotel information given to her by mistake. We also had to switch busses unannounced mid trip for who knows what reason. For the most part the people in Spain and Portugal were very inviting. In Salamanca we were treated very badly at numerous restaurants. Maybe forego that city for future visits. Also would have liked to visit smaller villages. The amount of people in the big cities was too much. Our tour guide Blanca was awesome! The local tour guides were all great except a few who really didn't enjoy what they were doing.”

Helpful Report

Posted 7 months ago

“initially customer service with Indus was great… but after i booked trip REALLY hard to get info from INDUS… many times over a week to receive a response… unacceptable and not a way to treat a consumer”

Helpful Report

Posted 8 months ago

“Very nice trip -well organized with great hotels -close to train stations- did not receive the hop on hop off passes promised until my return however. Possibly a mix up by staff -staff did not apologize they simply accused me of being wrong -even if I was wrong-their response did not portray great customer service. To my awareness I was not wrong -”

Helpful Report

Posted 10 months ago

“Did not appreciate traveling to Perus for 2 days without sleep, arriving at 9 a.m. and being told that hotel rooms would not be ready until 2-3 p.m. Also did not appreciate the extra day in Lima on the return trip and then spending the whole afternoon in a freezing lobby without any TV.”

Helpful Report

Posted 11 months ago

“Lots of mistakes and failures on this trip. I will follow up with a complete description later this week.”

Helpful Report

Posted 1 year ago

“Rental car was inadequate. Had no trunk so 2 pieces of standard luggage would be exposed at all times. We upgraded and had to pay FULL PRICE for the rental even though there should have been some sort of credit should have been applied. Some of the hotels were not of great quality. Probably won’t be using Indus again.”

Helpful Report

Posted 1 year ago

“There was no pick up, waiting for us at the airport in Tokyo. The rating on the tour was classified as easy. It was not easy! At least a level three. Customer service takes a while to get back to you on any questions When contacting you were Europamundo it was very difficult to let them know about any delays. They changed Guide’s four times. That was very unsettling. They split up our group toward the end which really angered a lot of people. The two first guys were great. The last two guards were not. The overall tour was thorough, but very intensive physically. The hotels were good. Overall, the meals they provided were good.”

Helpful Report

Posted 1 year ago

“Indus does not stand by their advertised prices. When they advertise a single supplement, what they conveniently FORGET to tell you that the price is for a FEW single rooms. After the DISCOUNTED PRICE in their ad is full, they charge you a substantially higher price for a single supplement. Our first hotel was maybe a 3 star by Canadian standard, and the FREE breakfast was not worth free.”

Helpful Report

Posted 1 year ago

“Egypt was amazing! The best things were 1) Adel Adbo tour guide - he was outstanding - knowledgeable, kind , honest , and hard working - he did everything possible to ensure an unforgettable experience! 2) Great variety of included tours/events ( Aswan High Dam, Unfinshed Obelisk, Galabeya Party, Pyramids, Aswan Botanical Gardens,, horse cart to Edfu as well as numerous temples) 3) Transportation provided was clean, air conditioned and safe 4 )Hilton Ramses Hotel was very nice- however the location poor- unsafe to walk outside the hotel The not so good ........ 1) Ramos ( Indus rep in Cairo) - seemed very determined to sell more tours !! He did not understand how exhausted we were ! He was disorganized, especially when we arrived back in Cairo at 1 AM - we waited more than 30 minutes to get room keys - another very long day and late night considering we had another very full day in early morning- He did a very poor job - I think he thought his big smile would make him popular! 2)) itinerary- was either crazy busy - or nothing! Unbelievable that on the morning of arrival in Cairo that we could not check in to our rooms - instead made us feel that our only option was to pay for another excursion however too exhausted to enjoy- same thing on last day - check out of hotel was noon but not departing to airport until 1130 PM RIDICULOUS , for this reason alone I would not book or recommend Indus 3) Shams River cruise - absolutely not the quality one would expect especially since we were told it was an upgrade - rooms very tired , shower head sprayed water all over the wall soaking toilet paper, shabby furniture, food quality subpar , no coffee station for those early risers,pool water greenish. However the staff on the River cruise were wonderful. 4)We were not properly informed about the amount of tipping and also that Egyptian currency was preferred- frustrating to be told to take many US one dollar bills but that's not what they wanted ! Thank you for allowing me to express my my thoughts thoughts and concerns Debra Traichevich”

Helpful Report

Posted 1 year ago

“the trip would have been better if the hotels were closer to more restaurants. Lots of us had to go to grocery stores. The last hotel we stayed was a 1/2 star at best.”

Helpful Report

Posted 1 year ago

“The trip itself was wonderful and Iceland exceeded my expectations. GJ Tours with our guide Thor was excellent. The lower rating is because of the runaround we were given by Indus obtaining our travel documents. They did not arrive until 5 days before our trip, leaving us to scramble with details and very stressed about whether the trip was even going to happen. Not acceptable customer service for us.”

Helpful Report

Posted 1 year ago

“The tours are excellent but your headquarters staff performance is unacceptable. I did not like paying more for the airfare than I should have if it was better communicated.”

Helpful Report

Posted 1 year ago

“While the trip was great and well managed on the ground, there were a few issues - 1) There is a disconnect between Indus and the local tour company. The local tour company told us that two of the day excursions were not included. This caused us anxiety and we spent time making alternate arrangement while on tour. However, Indus finally sorted this out. 2. Indus delayed booking or local flight until a few days of tour started even if they had asked for our flight information several months in advance. Then they booked a local flight at 7 AM while a 10AM or 9AM flight would be more reasonable. They will not change it even if we offered to pay the difference. At the end we did not use their provided flight but bought additional at our own. 3 Indus is not very good in responding to e-mail or callback when you send them a message or chat with them. 4. There is no info about the final trip on their website.”

Helpful Report

Posted 1 year ago

“The trip was good; Indus was not. Among things we enjoyed: More free time at our various stops and getting to eat at a variety of restaurants of our own choosing. It was a great itinerary. Among things we didn't: Indus charged us a luggage handling fee, yet provided no luggage handling. That directly led to a fall on an escalator that caused cuts and bruises. Communications before the trip was poor.”

Helpful Report

Posted 1 year ago

“Our trip to Portugal was fun. It was the first holiday we had taken together in four years. All went according to plan. We’re glad that we added an extra day at the beginning so we could explore Lisbon on our own before the trip started. The cities we visited were very interesting, our hotels were good, our travel companions were friendly and our guide was helpful and knowledgeable.”

Helpful Report

Posted 1 year ago

“My concerns were with the way things were handled in Norway. It could have been a better experience. Indus did not get back to me about one of my early concerns, but it was an issue with the V.O.S. itinerary.”

Helpful Report

Posted 1 year ago

“Thank you (Indus) for arranging our recent travels. We returned from our Magical Douro Cruise and the Marvellous Morocco tour last weekend. We would like to offer some feedback on our travels. The cruise was excellent overall. We were very pleased with the ship, the destination and the meals. The staff were very friendly. Our room was efficient and clean. The entertainer on board was not very entertaining (I know that is not under your control). The scenery along the river is amazing. The optional excursions were satisfactory, but a little pricey, and usually involved a fairly long bus ride with not quite enough time at the destination (about half the time was the ride). The price of the cruise was a good value. We would recommend the cruise to others. We enjoyed seeing Morocco, but somehow we missed out on a day of sightseeing. The Indus itinerary has the tour participants arriving in Casablanca for the first day (day 2, April 17 - day 1 is for the overnight flight to Casablanca). There are no other details of activities for that day in your description, other than being transferred to the hotel. While we did not use your services to book our flight, as we travelled independently in Portugal after our cruise, we did arrive in Casablanca at a reasonable time (mid-afternoon) on April 17. You had advised us of a change in itinerary in advance, and that we would be staying in Fes that evening. The driver, much to our delight, did greet us at the airport and take us to Fez. It was a 4-hour drive. The next morning, we met our tour guide on the bus at 8:15. That day, we were driven from Fez to Rabat, where we had a tour of a few hours, then to Marrakech to our hotel. The total driving time that day was about 7 - 7 1/2 hours. We basically back-tracked the route from the day before from Casablanca to get to Marrakech. We are wondering why we weren't just put up in a hotel in Rabat, and the tour group could have met us there, instead of all that extra driving (Casablanca to Fes, only to sleep, and then back to Rabat and then Marrakech, passing by Casablanca. (Look up the cities on a map if you are unsure.) We asked the others on the tour, and they had visited Meknes and Fes the day before. So we missed out on this part of the tour, despite arriving on the day when the tour began. (Meknes was not in your tour description, but the village of Beni Mellal is.) Our tour guide, Moustafa (I think), from Monarch Tours, was very friendly and knowledgeable. The bus driver was safe and punctual, the bus was clean and comfortable, and the size of the group (9) was a bonus! The hotels we stayed in were all excellent - very clean and spacious, with lovely grounds and excellent food. The optional Fantasia show outside of Marrakech was interesting, but we were disappointed overall. The dancers and musicians were enthusiastic as they greeted us, but there seemed to be an expectation of giving a tip for photos, which seemed unnecessary after having already paid a fairly high price for the excursion. The food was tasty, but the servers did not serve with much enthusiasm. The food was served no earlier than 9 pm,, which I feel was too late for most of us who are not used to eating so late (yes, I realize that there are cultural differences, but I believe that most of the tourists who were present do not normally eat so late). The show itself in the arena seems to have been very entertaining, but it was very dark in the arena (it began around 10 pm, and was not well-lit) and therefore it was difficult to appreciate the riding exhibitions and the belly dancing. So we would say that this show could be significantly improved if done in the daytime, when one could see and appreciate it better. We had 3 nights in Marrakech. The day after our arrival there, we had a full day with Moustafa, and saw a number of sights in this fascinating city. The next day was a full day on our own in Marrakech, and the following day, after our arrival in Casablanca (shortly after noon), we had that day to ourselves, as well as the next day to ourselves. So of our 6 days in Morocco (day 7 we flew home), there were no arranged activities/tours on 3 of the days.(I realize that the Hassan Mosque tour was cancelled, as you had informed us). We felt that we were a little shortchanged on our "tour" of Morocco. Based on what we saw (or didn't see) of Morocco, we would not recommend this particular tour. Sincerely, Sal and Catherine Badali”

Helpful Report

Posted 1 year ago

“There was quite a bit of confusion related to the excursions. The Indus app was NOT kept up to date.”

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.3 out of 5

Indus Travels Inc. Reviews