Name: Indus Travels Inc.
Address: 233-11951, Hammersmith Way,, Richmond
Rating: 4.47

“I paid a deposit of $1549.00 when I made my booking on 9/22/22. I received confirmation from Indus Travel on 9/22/22 that my booking was confirmed. On 10/4/22 I received an email from Ravi Yengkokpam that unfortunately your partner in Kenya is unable to accommodate this travel date and to consider doing it on a private basis. I had tried emailing Ravi back and scheduled a callback from him as well. I received an email from Monica Kanengoni that Ravi was out of the office, but they would look into other options and get back to me with those options in a couple of days. I heard nothing and emailed again on 10/11/22 and 10/12/22 that I had not heard back or gotten any options. On 10/13/22 Ravi emailed me that they need at least 3-4 passengers to travel that day and to wait 75 prior to travel date. No information regarding prices for private tour, no option to switch the travel dates. At that point I called Ravi and spoke to him on the phone. He was rude and unhelpful. He kept reiterating the travel dates that I booked because it was offered on YOUR website, was not available and there was nothing he could do until 75 days prior to travel. There is nowhere on your website or your terms that state tours are NOT GUARANTEED UNTIL 75 DAYS PRIOR TO DEPARTURE. He did not have pricing or an option for a private tour and said there was nothing available in March until 75 before departure. I said that was unacceptable and asked what my other options were. He said he could offer me a voucher for $1,549.00 for future travel. Future travel??? I was trying to book a trip to Kenya through your company for March and couldn’t! I asked to speak to a supervisor. He refused to transfer me, but would have one call me back in a couple of hours. I did not hear back from anyone, so I filed a dispute with My credit card company . Rachel called me back on 10/14/22 who apparently is a supervisor. I advised her I wanted to cancel because of what was told to me by Ravi, and that I wanted to be refunded. She asked if I could be flexible with the dates in March, which I said yes. I had already told Ravi this, but was told there was nothing else available and I would have to wait 75 before travel. She said that was incorrect, and that she would contact their partner in Kenya and rebook to a confirmed tour in March or would have my deposit refunded to me. She asked that I give her 2 weeks, and if they could not accommodate that I would get a refund. She also said she would give me updates. I heard nothing. I called Indus Travel 2 weeks later and left a voicemail which was not returned. I received a letter from my cc stating I need to provide more documentation since the booking is not canceled. I emailed Rachel again today, 11/15/22 and said I have not heard back from anyone at Indus travel and would AGAIN, like to cancel my booking and be fully refunded. Her response was since I had disputed the charges, this was between their accounting department and my credit card company. I have tried calling the accounting department several times and keep getting disconnected or told they can not transfer me. My cc company can not dispute charges because the booking was not canceled, however if I cancel per Indus terms and conditions, I forfeit my deposit. I have seen the email correspondences between Indus and their partner in Kenya. Not only can Indus not guarantee my booking 75 days out, THEIR PARTNER won’t guarantee it until 30 days out because my booking is only for 1. NOWHERE on their website or your terms does it say bookings are not guaranteed until 30 days prior to departure for single travel. Not to mention I’d have to pay my balance of 1600.00 75 days out for a trip they can’t guarantee. It’s a scam company.”


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Indus Travels Inc. Reviews