Inspection Support Network (ISN) Reviews

Name: Inspection Support Network (ISN)
Address: 411 1st Ave S., 501, Seattle, California
Rating: 4.93

4.9 Rating 1,256 Reviews

99 %

of reviewers recommend Inspection Support Network (ISN)

Company Reviews

Metrics

Info

4.9

Based on 1,256 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Inspection Support Network (ISN):

The Inspection Support Network is the industry’s most trusted home inspection software solution.

With an incomparable portfolio of easy-to-use tools, ISN enables inspectors to simplify, streamline, and grow their businesses. Whether you’re a sole proprietor or have a team of 50, ISN can help you build your brand, automate your workflow, and manage your customer and agent relationships.

Visit Website

Phone:

(800) 700-8112

Email:

help@inspectionsupport.com

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Inspection Support Network (ISN) 5 star review on 9th April 2021

Daniel B

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“like it! Would really like to be able to edit photos before clicking ‘Use Photo’ and having a list of selected managed documents and what section theyre in, without having to drop down the list to see if its selected.”

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Posted 3 years ago

Hi Josh, Thank you for your feedback, and for that great suggestion that I will be passing along to our development team. We are so glad you like the ISN software, and we look forward to working with you for years to come!

Posted 3 years ago

“We have been pleased with the ISN platform. It has helped us greatly in our inspection business.”

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Posted 3 years ago

Hi Edd, Thank you for your feedback. We are so happy to know that you are enjoying your experience with ISN, and that using our software has helped you and your inspection business!

Posted 3 years ago

“It was a little complicated but once I figured out how to get things set up it works great, love the storage and other updates as they come, some I use and others not. But definitely enjoy the fact that they are working at keeping it looking and working modern.”

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Posted 3 years ago

Hi Judy, Thank you for sharing your experience with us! We are so happy to hear that you have enjoyed ISN so far, now that your set up is complete! If you are ever in need of help, or have any questions about how to utilize any of our features- please reach out to us so we can get you connected with one of our amazing trainers. We want to make sure that you feel confident and comfortable with ISN. Thanks again for this wonderful review!

Posted 3 years ago

“I like some of the improvements that have been made recently and that's also an area that could be improved. There are changes made to the program that are incomplete and can make it actually harder and less convenient to use the program. One specific example is going to adding services in addition to inspection types. Neither way worked well and there is still no reporting that can pulled for each service. That's a huge issue and makes a lot more work for us on our end.”

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Posted 3 years ago

Hi Meredith, Thank you so much for your valuable feedback. We are always looking for ways we can improve so it is just as important to us to hear about your pain points as it is for us to know what you like about the software! In terms of the reporting, our development team is actually working on updating all of the reports, as well as adding new report types for services which we are very excited about. More to come on that soon, but for now if you need any assistance with business reporting or anything else related to ISN, reach out to us and our support team would be more than happy to assist!

Posted 3 years ago

“The program works good as long as you have strong internet service, not designed to have multiple people in a report you can overwrite other inspectors unknowingly. It has lots of options and modifying your statements is a breeze.”

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Posted 3 years ago

Hi Evan, Thank you for your feedback. We have a feature in ISN that actually tells you if more than one person is in an order to prevent over-writing information. We also have a detailed order history log, that shows all changes made to an order, and which user made that change if you are ever wondering who changed something, or when it was modified. If you are unsure where to find those settings, feel free to reach out to us, and any one of our support team members would be more than happy to assist!

Posted 3 years ago

“My employee inputs all of the jobs, but as her employer I've been long frustrated with how long it takes to input every job. Otherwise, ISN seems to work pretty well.”

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Posted 3 years ago

Hi Dave, First of all, I want to thank you for taking the time to reach out to us and provide a review. We appreciate any and all feedback, and always want to make sure that we are addressing any concerns that our customers may have. A support agent is reaching out to you now to better understand your concerns, and see if there is anything we can do to help expedite this process for your employee! We look forward to connecting with you soon, Dave!

Posted 3 years ago

“ISN is very easy to use. If I had the option I would set up my screen to have 3 columns wide (only 2 now) for easier viewing but otherwise it's great!”

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Posted 3 years ago

Hi Paul, thank you for taking the time to provide a review, your opinion is greatly valued and helps us maintain an excellent product for our users! Thanks again!

Posted 3 years ago

“ISN gives my team everything they need at there finger tips.”

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Posted 3 years ago

Thank you so much for leaving us a review, Chris. We really appreciate you being an ISN customer.

Posted 3 years ago

Inspection Support Network (ISN) is rated 4.9 based on 1,256 reviews