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Inspection Support Network (ISN) Reviews

4.9 Rating 1,256 Reviews

99 %

of reviewers recommend Inspection Support Network (ISN)

Company Reviews

4.9

Based on 1,256 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Inspection Support Network (ISN):

The Inspection Support Network is the industry’s most trusted home inspection software solution.

With an incomparable portfolio of easy-to-use tools, ISN enables inspectors to simplify, streamline, and grow their businesses. Whether you’re a sole proprietor or have a team of 50, ISN can help you build your brand, automate your workflow, and manage your customer and agent relationships.

Visit Website

Phone:

(800) 700-8112

Email:

help@inspectionsupport.com

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Inspection Support Network (ISN) 5 star review on 9th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like ISN. I wish there was an accounting option within the system Tom keep track of business a expenses.”

Posted 2 years ago

Hi Ethan, We sincerely appreciate your review! We'll be sure to get your suggestion in front of our development team! Feel free to reach out for any assistance around the system. Thank you for being a part of the ISN Family! The ISN Team

Posted 2 years ago

“Very good overall. The box calendar I like was not working the other day and I used the help chat feature and was told that its because it that calendar is being phased out and that is why it is having problems. I am dissapointed that the calendar that I like to use is not being maintained and is being phased out.”

Posted 2 years ago

Hi Brian, We appreciate your review! Sorry for the phasing out of our original box calendar, the 'Agenda Calendar' has proven to be the most commonly used as of this time. So that's the Calendar we recommend to our users. Feel free to reach out for any assistance around the system! Thank you for being a part of the ISN Family! The ISN Team

Posted 2 years ago

“Nyla was very knowledgeable and helpful.”

Posted 2 years ago

Hi Gerald, We're so glad to hear that Nayla was able to assist you!! Feel free to reach out for any further assistance. Thank you for being apart of the ISN Family! The ISN Team

Posted 2 years ago

“He was quick to respond and had answers.”

Posted 2 years ago

Hi Sara, Fantastic! We are happy the hear that our support team was able to assist. Thank you for choosing ISN, we appreciate you! All the best, The ISN Support Team

Posted 2 years ago

“Diego was very quick to respond, as assisted me in obtaining the information that I needed. Thank you.”

Posted 2 years ago

Hi Jeanette, Excellent! Diego is an excellent tech and we're happy you had a good experience with him. Thank you for choosing ISN, we appreciate you! All the best, The ISN Support Team

Posted 2 years ago

“Lots of help”

Posted 2 years ago

Hi Michael, Awesome! We are happy you had a great experience with our support team. Thank you for choosing ISN, we appreciate you! All the best, The ISN Support Team

Posted 2 years ago

“Israel was very good but it was difficult 2 get the information I needed and it was difficult to get an app for the ISN”

Posted 2 years ago

Hi Paul, Excellent, Israel is a valuable member of our team! Thank you for the feedback about his support! Don't hesitate to reach out for any further assistance. All the best, ISN Support Team

Posted 2 years ago

“she was very helpful”

Posted 2 years ago

Hi Georgia, Excellent, thank you for the feedback about our support team! We'll be sure to get your request in front of our developers. Don't hesitate to reach out for any further assistance. All the best, ISN Support Team

Posted 2 years ago

“It's very handy although I wish there were more tutorials so we could take full advantage of everything this software has to offer.”

Posted 2 years ago

Hi Ian, Excellent, thank you for the feedback about ISN and our support team! We'll be sure to get your request in front of our developers. Don't hesitate to reach out for any further assistance. All the best, ISN Support Team

Posted 2 years ago

“Fernando did a great job trying to work through a request. Unfortunately the program is not set up... yet... to perform the operation we desired without considerable work around. I will submit the request (invoice two inspection orders on a single itemized invoice) for a future update. Thank you again.”

Posted 2 years ago

Hi Kelsey, thanks for the feedback. Happy to hear Fernando was able to assist. Submitting your feature request is perfect, hopefully that's something we can get worked into the software. Take care!

Posted 2 years ago

“Customer support is always helpful. There is an overwhelming amount to learn to effectively use this service when doing things on your own. I appreciate all the help!”

Posted 2 years ago

Hi Ryan! We're delighted to hear the positive feedback about our support team. Feel free to reach out to us for any further assistance - take care!

Posted 2 years ago

“At times the system configuration can be extensive and hard to manipulate.”

Posted 2 years ago

Hi there! We know the system can be a challenge to manipulate, we strive daily to make it digestible for all of our users within it's capabilities. Feel free to reach out for any further assistance - take care!

Posted 2 years ago

“So far the support has been outstanding but I am not actually using the system live. Still configuring.”

Posted 3 years ago

Hi Rick, Thanks for the positive feedback so far, feel free to reach out for any further assistance while configuring your system and after you're live - take care!

Posted 3 years ago

“Overall ISN is a great system, and is highly customizable to your business. Some things still require work arounds, but over the last year we have noticed that the enhancements made to ISN are reducing the amount of "unique" solutions we need.”

Posted 3 years ago

Hi Christopher! We are delighted to hear the positive feedback about ISN. We will be sure to get your suggestion in front of our leadership team. As you know, our support staff is always happy to help with anything you may need - take care!

Posted 3 years ago

“The first person who worked on updating our agreement left it with quite a few inaccuracies. I feel that for the position and task they were responsible for performing, that they were not as detail oriented as they should have been. The second individual did a little better job; but, still did not do entirely what I asked of them. If they would have compared what I was asking for to the original agreement in place, I believe that they would have understood what I was asking for. I ended up editing a few items myself that were easy to fix. When I spoke with Israel, he was very thoughtful and helpful to solve the issue that had not been taken care of by the 2 previous team members. He understood what I was saying and updated our revised agreement accordingly. Then I had a couple of more requests and the last person who helped my did so to my satisfaction. I was just a little disappointed in the overall experience. In the past, we have not encountered this manner of lack of precision when asking ISN to update our agreement. I hope this review helps to make sure that this does not occur in the future.”

Posted 3 years ago

Hi there! We are delighted to hear that we were able to get the issue resolved. This feedback will be passed along to our team, for a better experience the first time going forward. As you know, our support staff is always happy to help with anything you may need - take care!

Posted 3 years ago

“thank you for your help!”

Posted 3 years ago

Hi Rachael! We are delighted to hear the positive feedback. As you know, our support staff is always happy to help with anything you may need - take care!

Posted 3 years ago

“The information we need is all in one place!”

Posted 3 years ago

Hey Yvonne, Thank you for your review. Keeping your contact and inspection information in a consolidated interface is definitely a priority at ISN. We appreciate your feedback!

Posted 3 years ago

“For the most part, I think ISN is great! I appreciate all of the great data I am able to store and access easily for the most part. And your team is always very responsive to at least hear my concern/ issue and attempt to fix/ improve/ or reply as to the status. For the most part, updates make things even better...but not always. I am still wishing we could go back to when I could look at an agency list, click a button above that said print list of agents and it would automatically create a nice printable form with pictures. This was great for marketing purposes. Now, when I click download list, I have to go through the filters again, delete all the unnecessary data in the spreadsheet and clean it up to print it myself. It was so much easier before! I think keeping some of the quick buttons for sorting that generate a nice report for marketing purposes would be a good thing to return to. ISN is used by Admins, Inspectors & Marketing People. All 3 of us have different data that we utilize on a daily basis, and reports that help us in our jobs. Keeping all of us in mind during the design process is very much appreciated.”

Posted 3 years ago

Hi Cindy, Thank you for taking the time to share this meaningful feedback, we appreciate your perspective and are always looking for ways to improve your customer experience. We are so happy to hear that ISN has been a useful tool for you and your inspection company, and I will share your feedback in regards to the agent download lists with our product and development team!

Posted 3 years ago

“I love this software, it definitely makes my job easier. I only gave it four stars because sometimes the website lags a little bit. I also think that occasionally, my emails that are in queue to send sometimes do not and then that creates problems with our clients. Otherwise, I think ISN is great!”

Posted 3 years ago

Hi Sydney, Thank you so much for this feedback! We are so happy to are enjoying the ISN software, and we appreciate you.

Posted 3 years ago

“A lot of great things within ISN but a lot more to add as the industry is advancing. Would love a more in-depth marketing/CRM built in to keep track of what marketing does with what agents in one spot.”

Posted 3 years ago

Thank you for sharing your feedback with us. We would love to eventually offer something like this in the future- and will be sure to keep you updated when it becomes available!

Posted 3 years ago

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Inspection Support Network (ISN) is rated 4.9 based on 1,256 reviews