instasmile Reviews

Name: instasmile
Address: 123 Fish Drive, Suite 200, Angier, North Carolina
Rating: 4.66

4.7 Rating 479 Reviews

92 %

of reviewers recommend instasmile

Company Reviews

Questions

Metrics

4.7

Based on 479 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

(855) 955-5910

Email:

info@instasmile.com

Location:

123 Fish Drive,
Suite 200,
Angier
North Carolina
27501

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instasmile 1 star review on 9th June 2020

Ruben Alves

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I decided several years ago that I'd like to have my teeth whiter. They're not in bad shape but the bottom set are quite overcrowded and the top set are average at best. They are also quite small. I paid nearly £400 at my dentist and they made a set of impressions and I had some bleach that I had to wear overnight. Unfortunately having woken up several times with bad shooting pains in my teeth I kind of lost faith in the whole process and gave up. A couple of years later I tried one of those over-the-counter bleaching kits and it was an absolute disaster. Made my teeth super sensitive which continues to this day and I have to constantly use sensitive toothpaste. So when I started to have a look at Instasmile and have access to lots of videos on YouTube it really got my interest. I watched loads and loads of reaction videos and after a while I decided that I would give it a go. A friend of mine has just spent 15k on having a set of permanent veneers which is obviously out of my price range and in fact £300 for Instasmile started to look like a bargain. I eventually committed about 2 months ago and use the online site to order top and bottom set. The kit came very quickly and I watched the online tutorial video as I made my impressions. I thought my upper set looked a bit poor but the bottom set I was really pleased with so after posting it back with freepost I was quite upset when the bottom set were rejected. I'd like to stress here that this was down to my technique and not Instasmile's fault. No problem I thought I'll just have to order another. Anyway I did the second set and this time did two bottom set impressions but again both were rejected. I phoned them up and they promised to send me a third impression set free of charge and I had a very helpful and friendly operative talk me through the process in real time while I did it twice. I sent the Impressions off again and was really upset when both were rejected for a third time! But at no time did i feel i was getting anything other than excellent customer service from them and they offered me a free visit to their pop up clinic in Southampton which is fairly nearby so I had a day out and went there one sunny morning. Again the lady was extremely helpful and friendly and we went through about 3 or 4 impression sets until she thought we definitely had a good one. She told me to wait until the next afternoon to get the result. This time it was a success! I was given a date about 3 weeks hence to expect the teeth back. 4 days before this date I was actually emailed to say they were ready and on their way so I was super excited. When I got them I was pretty nervous as I'd waited ages and gone through such a journey to get them and when I first put them in I was really disappointed. They looked way too big and white. I phoned up my mum and told her I've made a massive mistake but after about 20 minutes I had another look and I started to think actually they're not too big and they're not too white they look great! I took some selfies of them and sent them to family and friends and I got overwhelming positive results back. Exactly as I expected I had a bit of a lisp to begin with but after wearing them for about 3 days on and off that pretty much disappeared. Also I found that I'd actually forgotten I'd even got them in for whole stretches. They are really comfortable, the only problem I found was trying to get them out because they are so snuggly fitted to your real teeth that I did find it quite hard to get them out but I've got a better technique now. I've also found that it is definitely possible to eat with them as long as it's something that doesn't require cutting through with your teeth for instance a cheese or tuna sandwich is fine, though I don't eat with them much as i want them to last longer. I have to say that they have been made brilliantly. The gum line is absolutely fantastic and there's no way you would think they were anything other than my actual teeth and I'm so pleased with them and very happy to recommend them to anybody as long as you're willing to realise that you do have to make some compromises but having saved about 14 1/2 thousand pounds I think that compromise is worth it.”

Helpful Report

Posted 6 years ago

“Excellent staff works fast and very welcome..”

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Posted 6 years ago

“Very helpful company as i had problems with my impressions”

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Posted 6 years ago

“I was extremely satisfied with the service with instasmile from start to finish. Everyone I was in contact with was extremely professional. I would highly recommend InstaSmile and plan on using them in the near future to continue improving my smile by purchasing the bottom veneers. Instasmile has given me back my confidence with my beautiful teeth and have received so many compliments. Again, thank you again so much and keep up the Awesome service you are providing to so many people. I have used 3 other companies before Instasmile and was so dissatisfied and just wasted so much money and simply did not work. Thank you again! Karen Clark”

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Posted 6 years ago

“Amazing product amazing service totally worth the money had the classic last year and now got the platinum...thank you for helping me smile again”

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Posted 6 years ago

“I was quite reluctant and looked at a fair few reviews before taking the plunge with INSTAsmile. After loosing a tooth in a work accident a while ago I had become quite paranoid when speaking with people, and in the job I do where I deal with customers every day it wasn’t ideal. My INSTAsmile has totally changed things though, I was worried it wouldn’t fit properly or it wouldnt look normal but I couldn’t have been more wrong, I just wish I had got them sooner. I would highly recommend INSTAsmile to anyone who is considering it.”

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Posted 6 years ago

“Amazing product! Lovely customer service as well they got my new teeth to me for my wedding in time even if it was last minute. I have had so many compliments and it has boosted my confidence 100%.”

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Posted 6 years ago

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Posted 6 years ago

“I've find the veneers to be excellent. Weird feeling at first which soon gets forgotten. Great confidence booster. I had a fitting appointment which I can recommend. Great service”

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Posted 6 years ago

“Second time ordering with instasmile would not got anywhere else. Product is high quality and customer service is amazing and helpful.”

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Posted 6 years ago

“I'm very happy.”

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Posted 6 years ago

“It took 5 attempts at getting the self impression right which was frustrating but the staff were so helpful and got me through the process! The result is outstanding ! My vaneers have changed my life ! They are amazing ! Thank you instasmile!!!”

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Posted 6 years ago

“Brilliant service friendly and helpful.”

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Posted 6 years ago

“I found the team very easy to communicate with if I had any queries. They were very helpful and friendly towards me. The item itself was amazing, it gave me the confidence that I never had. Would definitely recommend this to my friend infact I already have and they are desperate to buy them too. 10 out of 10 for my vote.”

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Posted 6 years ago

“I ordered my smile back in June I kept getting impressions kit wrong and insta smile couldn't be more helpful on helping me get it write I'm currently waiting on my new smile too be made can't not wait for results and too wear my new smile. Staff are so friendly and helpful could not fault insta smile ?”

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Posted 6 years ago

“Absolutely fantastic customer service! I re-ordered a second set after a family dog somehow got hold of my bottom set! I was so anxious as I was getting married very shortly. Instasmile smashed it, used my original mould and got them to me in under 2 weeks! Such a life changing product from an amazing company. Couldn’t rate higher! Thank you for giving me the confidence to smile!”

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Posted 6 years ago

“I ordered a second time for a replacement of my veneers and was delivered fast and they also made a slight adjustment from my first ones I previously ordered.”

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Posted 6 years ago

“Can't stop smiling! Comfortable, very natural looking and such a confidence boost. I'm very happy with the product and the service beforehand given by instasmile.”

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Posted 6 years ago

“Super fast service. Great customer service. Amazing product. Recommended to family and now family members have bought instasmile for themselves.”

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Posted 6 years ago

“Absolutely in love with my smile again, process was easy no problems and communication immediate if needed I am so happy thankyou INSTAsmile!”

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Posted 6 years ago

instasmile is rated 4.7 based on 479 reviews