Name: AFIA Insurance Brokerage Services LLC
Address: 27th Floor, Control Tower, Motor City, Dubai
Rating: 4.31

“Very slow in response. Got it from another company the same day. Don't waste your time.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Not good no bady call me no bady interested”

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(Car Insurance) - Posted 4 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“NOBODY REPLIED”

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(Car Insurance) - Posted 4 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Rubbish service, no follow up, no service. Went to yallah compare instead”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Did not receive even a single quotation”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“More advertise then bussiness worst i make a mistake i touch ur web site”

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(Car Insurance) - Posted 4 years ago

Dear Habeeb Khan, We appreciate you taking the time and sharing your concerns with us and would like to apologize for any inconvenience caused to you. As a company, we use different platforms to reach our market. We strive to make ourselves known throughout the whole of the U.A.E as this is the vision that the company upholds, through the means of these advertisements. Should you have any other concerns, please do not hesitate to contact us. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Taking too much time to reply and not useful information finally useless”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“I did not get to see the quotes.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“I got better offers from Yalla Compare, Policy Bazar bank Onus”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“No one called and I also never received a single quote.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

Dear Guadalupe, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for GMC Acadia 2019 model was assigned to one of our advisors, Mr. Arvind on 12th January 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, RSA and Oman Insurance) on the same day. We have identified that the advisor has also sent a follow up email along with the quotations on 14th January 2020. We are not certain if you have received our emails as we did not get any response from your end. We sincerely apologize for the inconvenience caused and rest assured we have shared the appropriate feedback with the advisor. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“By the time I got a response that an agent WILL BE assigned ( 3 days) I already finished my car insurance, inspection and registration. oh and till now no one contacted me 5 days.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

Dear Baha, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Ford EcoSport 2015 model was assigned to one of our advisors, Mr. Wasim on 12th January 2020. The advisor did try to contact you earlier but there was no response. We have identified that the advisor has delayed in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We have given a stern feedback to the advisor to ensure it is not repeated in the future. We are truly apologetic for the inconvenience caused. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Very poor service and no response to a number of call attempts.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“I didn’t get a quotation!!”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Mohammad, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we identified that we have received your motor insurance inquiry for Range Rover 2016 model on 10th January 2020. We sincerely apologize for the delayed response as we were experiencing server downtime. Rest assured we have taken the necessary action on our end and the issue is fixed. We appreciate your patience and understanding in this matter. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Have provided all the details 5 days back for motor insurance no quotes yet”

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(Car Insurance) - Posted 4 years ago

Dear Muhammed, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we identified that we have received your motor insurance inquiry for Mitsubishi Pajero 2013 model on 09th January 2020. The inquiry was assigned to one of our advisors, Mr. Adarsh on 13th January 2020. As per our records, the advisor did send comparison quotes on 14th January 2020 and has been following up with you through emails. As we were experiencing server downtime, the inquiry was assigned to the advisor on 13th January 2020. We sincerely apologize for the delayed response and appreciate your patience and understanding in this matter. Rest assured we have taken the necessary action on our end and the issue is fixed. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“It is been 3 days. No one called me. Only emails.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Price High”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“price is higher than other”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“nobody contacted me”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Fuzail, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Nissan Tiida 2007 model was assigned to one of our advisors, Mr. Eshan on 09th January 2020. We have identified that the advisor has delayed in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We have given a stern feedback to the advisor to ensure it is not repeated in the future. We are truly apologetic for the inconvenience caused. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Because of your mistake, could not take the delivery of car... Literally ruined my weekend...”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Worst ever”

Helpful Report

(Car Insurance) - Posted 4 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

AFIA Insurance Brokerage Services LLC Reviews