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AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,482 Reviews
84 %
of reviewers recommend AFIA Insurance Brokerage Services LLC
Company Reviews Questions Metrics
4.3
Based on 2,482 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 78%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read AFIA Insurance Brokerage Services LLC Reviews
Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Muhammad Amjad
Verified Buyer
“............”
Helpful Report
(Car Insurance) - Posted 4 years ago
Mohammed Qudaih
Verified Buyer
“they don't call on tome”
Helpful Report
(Car Insurance) - Posted 4 years ago
Syed Mohammad Ajmal Shahini
Verified Buyer
“No body contacted for insurance sell.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Talal Taha
Verified Buyer
“Very bad response rather no response”
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Talal, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we identified that your motor insurance inquiry for Nissan Rogue 2015 model was assigned to one of our advisors, Mr. Faizan on 01st February 2020. As per our records, the advisor has contacted you on the same day and requested you to send the vehicle testing certificate as your vehicle is non-gcc specified. As per the standard operating process, the insurance companies would require the vehicle testing certificate for insuring non-gcc specified vehicles under comprehensive cover and such cases are subject to the underwriter's approval. The advisor was expecting to receive the required documents, however, it was not received.The advisor has also tried to contact you regarding the same but there was no response. We sincerely apologize for any inconvenience caused to you. Rest assured we have taken the necessary action at our end and have given the appropriate feedback to the advisor. We at InsuranceMarket.ae strive hard to meet our clients expectations and are keen to maintain our customer satisfaction levels. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in future. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Saghir Ahmed
Verified Buyer
“Still no response.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Buyer
“Nobody contacted”
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Firoz, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Toyota Yaris 2014 model was assigned to one of our advisors, Ms. Khevna on 30th January 2020. We have identified that the advisor has delayed in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have taken the necessary action at our end and have given a stern feedback to the advisor to ensure it is not repeated in the future. We sincerely apologize for the delayed response. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Mohammad Faisal Al Banna
Verified Buyer
“Poorest service ever got”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Buyer
“I never get the offers emailed to me or anything, so I never get the full service no matter how many times I try”
Helpful Report
(Car Insurance) - Posted 4 years ago
Muhmad Zaid
Verified Buyer
“Just got one called but I dint receive any quote for insurance”
Helpful Report
(Car Insurance) - Posted 4 years ago
Ebrahim Meftah
Verified Buyer
“i didn't receive the quotation as promised and no one called”
Helpful Report
(Car Insurance) - Posted 4 years ago
Shahzad Ahmed
Verified Buyer
“Plz check my email communication with Shaibaz and on the phone also his attitude was quite arrogant Anyhow I am getting car insurance directly with AXA and RSA This experience has changed my views about ur company”
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Shahzad, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon investigating this case further, we found that your motor insurance inquiry was assigned to one of our advisors, Mr. Shaibaz on 29th January 2020. We have identified that the advisor has delayed in sending the motor insurance quotes for your Lincoln MKX 2015 model. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have taken the necessary action at our end and have given a stern feedback to the advisor to ensure it is not repeated in the future. We sincerely apologize for the delayed response as we at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Izabela Jeremic
Verified Buyer
“No respond within 3 days from your side...I purchased insurance from yallacompare. You were better before...much better”
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Mauro Romano
Verified Buyer
“Customer service not responsive Forgot to send the quote Quote not competitive Ended up just losing time”
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Dear Mauro, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Porsche Boxster 2012 model was assigned to one of our advisors, Mr. Piyush on 27th January 2020. The advisor contacted you on the same day to confirm the necessary details. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Oman Insurance and Qatar Insurance) on 29th January 2020. Moreover, the advisor requested you to send the Registration Card in order to get the best possible options for your motor insurance. The intention of the advisor was to assist you by providing the best possible deal. We apologize for the delay in sending the motor insurance quotes and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Anonymous
Verified Buyer
“Rates are ok, but delay in getting quotes.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Allen Alexander
Verified Buyer
“Did not even received the the comparative quotes after 2 days.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Allen, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Dodge Charger 2012 model was assigned to one of our advisors, Ms. Justina on 27th January 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, RSA and Tokio Marine) through email. We have identified that the advisor has delayed in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have taken the necessary action at our end and have given a stern feedback to the advisor to ensure it is not repeated in the future. We sincerely apologize for the delayed response.We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Anonymous
Verified Buyer
“Everything is bloody automated! Get real people and real time service to help people”
Helpful Report
(Car Insurance) - Posted 4 years ago
MOHAMAD HANI
Verified Buyer
“no one send me any quotes”
Helpful Report
(Car Insurance) - Posted 4 years ago
Michael Messervy
Verified Buyer
“I never received any quotes.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
Eman Kattab
Verified Buyer
“Eman Kattab Sat 1/25/2020 10:38 AM Hi Ashraf, I am really not sure why are you sending me an email that you will be contacting me shortly when you aren't even in the office. I have called the office number shared in the below email and one sleeping lady (jenny) who don't even want to say her name or talk informed me you are OFF. Is this is the way you handle clients??? Very disappointing start Thanks Eman From: ashrafB Sent: Saturday, January 25, 2020 9:31 AM To: emankattab@hotmail.co.uk Subject: Eman Kattab 's car insurance with Alfred Dear Eman Kattab , Thank you for your inquiry with Alfred's InsuranceMarket.ae. I am pleased to be your dedicated personal shopper to help you choose and buy your car insurance quickly and easily. Also attached is a flyer of our exciting offers which come free when you purchase from us. I will shortly be giving you a call to have a quick chat about your requirements, after which I shall be sending you your tailor-made options in the form of a comparison. Alternatively, please feel free to call me on my mobile or email me at any time. Look forward to having you on board soon! Kind regards, Ashraf B Personal Shopper PN InsuranceMarket.ae™ The Trademark of AFIA Insurance Brokerage Services LLC Direct: 04 818 5733 | Mobile: 050 2154 463 Reception: 04 421 5819 Deyaar Tower (Al Ameri Building), Barsha Heights (TECOM) near Dubai Internet City Metro Station & Grand Millennium Hotel ( map) PO Box 26423, Dubai, UAE”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Buyer
“Didn't receive the quote within the assured time”
Helpful Report
(Car Insurance) - Posted 4 years ago
Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance
Posted 4 years ago
AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,482 reviews
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