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AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,479 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

4.3

Based on 2,479 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very ruod the customer service”

(Car Insurance) - Posted 4 years ago

“Poor customer service.”

(Car Insurance) - Posted 4 years ago

“no response”

(Car Insurance) - Posted 4 years ago

Dear Emad, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Nissan Patrol 2020 model was assigned to one of our advisors, Mr. Nikhil on 11th February 2020. We have identified that the advisor did try to contact you by phone but there was no response. We apologize for the delayed in sending the motor insurance quotes and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Moreover, the advisor did sent an email within 10 minutes from the time of inquiry informing you that we are unable to reach you by phone and to send a valid phone number that we can use to contact you or provide the necessary documents (Registration Card, Showroom Quote, Invoice and Driving License) in order to get the best possible options for your motor insurance. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Never received a quote that I asked for”

(Car Insurance) - Posted 4 years ago

“No one followed up with me or gave me any offers even after 3 days from applying and the only one phone called i recieved stated that someone will be with me the insurance shortly.”

(Car Insurance) - Posted 4 years ago

Dear Nael, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Nissan Tiida 2008 model was assigned to one of our advisors, Ms. Sruthy on 11th February 2020. We have identified that the advisor did contacted you on the same day to confirm the details. As per our records, the advisor has sent comparison quotes from different insurance providers (RSA, Oman Insurance and Noortakaful) on 15th February 2020. We apologize for the delayed in sending the motor insurance quotes and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“No contact in almost 1 week and still waiting”

(Car Insurance) - Posted 4 years ago

Dear Omar, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Chevrolet Tahoe 2015 model was assigned to one of our advisors, Mr. Arsalan on 9th February 2020. We have identified that the advisor did try to contact you earlier but there was no response. As per our records, the advisor has sent comparison quotes from different insurance providers (Oman Insurance, Qatar Insurance and RSA) on 10th February 2020. We apologize for the delay in sending the motor insurance quotes and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Very Expensive comparing to competition”

(Car Insurance) - Posted 4 years ago

Dear Abdul, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. As per our records, we found that your motor insurance inquiry for Mazda 3 2016 model was assigned to one of our advisors, Mr. Rakshath on 09th February 2020. The advisor has tried to contact you on the registered contact number to confirm the necessary details in order to send the best possible deals. We did investigate the case further and identified that the contact number provided is not a working number. We believe that there seems to be a misunderstanding here as the advisor did not send the quotes. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, we are committed to give prompt and high quality customer service experience and we are keen to maintain our customer satisfaction levels. We sincerely apologize for any inconvenience caused to you. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“after 3 days im still waiting to receive a quotation for car insurance.”

(Car Insurance) - Posted 4 years ago

“Spam emails and you guys tell us everything instead of what we actually inquired about like I just wanted to know the prices for the insurance deals, not why I should take your offers and How I can get deals in other places I just wanted to know the insurance deals you guys showed everything except that in different emails”

(Car Insurance) - Posted 4 years ago

“I haven’t received any quotes!”

(Car Insurance) - Posted 4 years ago

Dear Ma'am, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we identified that your motor insurance inquiry for Porsche Cayenne 2018 model was assigned to one of our advisors, Mr.Talib Rehan on 08th February 2020. The advisor contacted you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance renewal. The advisor has sent comparison quotes from different insurance providers (Oman Insurance, RSA and Tokio Marine Insurance) through email on 24th February 2020. We sincerely apologize for the delay in sending the insurance quotations as it is not our usual standard process and we do understand the urgency of your inquiry. As a company, we are committed to give prompt and high quality customer service experience and we are keen to maintain our customer satisfaction levels. Rest assured we have taken the necessary action at our end and have given a stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Cal was disconnected in the middle of conversation and didnt receive a cal back”

(Car Insurance) - Posted 4 years ago

Dear Prajun, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Honda City 2007 model was assigned to one of our advisors, Mr. Rizwan on 10th February 2020. As per our records, the advisor has sent Comprehensive Insurance quote from Oman Insurance on the same day. We have identified that the advisor did contact you to discuss the quote however due to system issues, the call got disconnected. The advisor did try to contact you the next day however you already purchased the insurance from elsewhere. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have taken the necessary action at our end and the issue is resolved. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Difficult to deal with, lack of communication, lack of options for insurance. Long delay in getting a quote. Quote came back very expensive”

(Car Insurance) - Posted 4 years ago

“After almost a week I am still waiting for a quote. Although have followed it up”

(Car Insurance) - Posted 4 years ago

“I did not received any quotation”

(Car Insurance) - Posted 4 years ago

“Emailed you Thursday night, it’s Monday and haven’t got anything from you”

(Car Insurance) - Posted 4 years ago

Dear Sufian, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Audi S3 2019 model was assigned to one of our advisors, Mr. Talib on 8th February 2020.We have identified that the advisor did contact you on the same day to confirm the details. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Oman Insurance and Tokio Marine) on 11th February 2020. On the 12th February 2020, the advisor asked a copy of the quote that RSA provided since you mentioned that the premium we have sent is expensive. The intention of the advisor was to assist you by providing the best possible deal and offered a discounted premium as well. We truly apologize for the inconvenience caused and we have already given stern feedback to the concerned advisor. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Rest assured, we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“I could not open the attachement at all, hence could not see the offer.”

(Car Insurance) - Posted 4 years ago

Dear Sanjay, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Nissan Sunny 2020 model was assigned to one of our advisors, Mr. Rahul on 8th February 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Oman Insurance and RSA) on the same day. We are not certain if you have received our emails as we have confirmed that the attached PDF file with comparison quotes are functioning and accessible. We sincerely apologize for the inconvenience caused and rest assured we have shared the appropriate feedback with the advisor. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“No proper quotes received”

(Car Insurance) - Posted 4 years ago

“All you did is get my details and that was the last I heard from you! This is embarrassingly poor service and that is an understatement.”

(Car Insurance) - Posted 4 years ago

“no quote provided”

(Car Insurance) - Posted 4 years ago

“Irrespective of several communications, i have not received any response on time. You people wasted my valuable 3 hours. Never recomend/use your service.”

(Car Insurance) - Posted 4 years ago

Dear Wingo, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we identified that your motor insurance inquiry for Toyota Camry 2015 model was assigned to one of our advisors, Ms. Khevna on 02nd February 2020. As per our records, the advisor has contacted you and sent comparison quotes from different insurance providers on the same day. As per the telephonic conversation between you and the advisor, we understand that the advisor requested you to send the required documents as the vehicle was to be transferred from Dubai Taxi to private ownership. The advisor did follow up for the required documents on 06th and 08th February as well. We sincerely apologize for any inconvenience caused and rest assured we have shared the appropriate feedback with the advisor. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

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AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,479 reviews