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AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,480 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

4.3

Based on 2,480 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Irrespective of several communications, i have not received any response on time. You people wasted my valuable 3 hours. Never recomend/use your service.”

(Car Insurance) - Posted 4 years ago

Dear Wingo, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we identified that your motor insurance inquiry for Toyota Camry 2015 model was assigned to one of our advisors, Ms. Khevna on 02nd February 2020. As per our records, the advisor has contacted you and sent comparison quotes from different insurance providers on the same day. As per the telephonic conversation between you and the advisor, we understand that the advisor requested you to send the required documents as the vehicle was to be transferred from Dubai Taxi to private ownership. The advisor did follow up for the required documents on 06th and 08th February as well. We sincerely apologize for any inconvenience caused and rest assured we have shared the appropriate feedback with the advisor. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Wer s the quote ?”

(Car Insurance) - Posted 4 years ago

“AT THE SAME TIME 03NOs USELESS MAIL FROM YOUR'S SIDE WERE SENT TO ME BUT NONE OF THEM COULD LET ME KNOW HOW MUCH PREMIUM AMOUNT I HAVE TO PAY AS A THIRD PARTY CLIENT”

(Car Insurance) - Posted 4 years ago

“Atrocious. Advised he would ring within 2 hours to finalise things. Did not bother to contact me again until more than 24 hours later by which time I had organised the insurance with someone else. This was my first time using Insurance market. It will be the last”

(Car Insurance) - Posted 4 years ago

“Poor service Not respond after one who wait for your call”

(Car Insurance) - Posted 4 years ago

“Why you must call your prospect to propose a quotation? I have given my email, no quote was shared! Instead was spammed with 5 useless emails. I hate how insurance market is aggressive”

(Car Insurance) - Posted 4 years ago

“I asked for quotations you sent almost 10 emails. Not a single one had what a request. For me your services are poor.”

(Car Insurance) - Posted 4 years ago

“Despite requesting a quote the company did not respond”

(Car Insurance) - Posted 4 years ago

Dear Venkatesan, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Ford Fusion 2012 model was assigned to one of our advisors, Mr. Ritik. We have identified that the advisor did contact you wherein you confirmed that you have purchased the insurance from elsewhere. We sincerely apologize for the delayed response as we were experiencing server downtime. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have taken the necessary action at our end and the issue is resolved. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“I didn't receive any quotes since I did my request”

(Car Insurance) - Posted 4 years ago

Dear Ahmed, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Ford Edge 2014 model was assigned to one of our advisors, Mr.Angelo. We have identified that the advisor did try to contact you earlier but there was no response. We sincerely apologize for any inconvenience caused as we were experiencing server downtime. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have taken the necessary action at our end and the issue is resolved. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“When comparing the rates its too high.”

(Car Insurance) - Posted 4 years ago

“I submitted my query about 1 week ago I got the call for details and that was it. Never got not even 1 quote from them.”

(Car Insurance) - Posted 4 years ago

“Worst service ever, high prices, wrong data input, misleading information, i will never recommend this service to anyone”

(Car Insurance) - Posted 4 years ago

“Still not received any quotation”

(Car Insurance) - Posted 4 years ago

“No quote received”

(Car Insurance) - Posted 4 years ago

Dear Karim, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for GMC Sierra 2018 model was assigned to one of our advisors, Mr. Arsalan. As per our records, the advisor has sent RSA comprehensive insurance quote (including agency repairs) on 10th February 2020. We sincerely apologize for the delayed response as we were experiencing server downtime. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have taken the necessary action at our end and the issue is resolved. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Insurance not renewed as per the mentioned time , wasted entire day. Hope to get my money back.”

(Car Insurance) - Posted 4 years ago

“It’s been a week after request and no reply or quotation received”

(Car Insurance) - Posted 4 years ago

“Still awaiting the quote”

(Car Insurance) - Posted 4 years ago

“Still awaiting response”

(Car Insurance) - Posted 4 years ago

Dear Ben, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for BMW 440I 2017 model was assigned to one of our advisors, Mr. Ahmar. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Qatar Insurance and Oman Insurance). We sincerely apologize for the delayed response as we were experiencing server downtime. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have taken the necessary action at our end and the issue is resolved. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“............”

(Car Insurance) - Posted 4 years ago

“they don't call on tome”

(Car Insurance) - Posted 4 years ago

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AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,480 reviews