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AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,479 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

4.3

Based on 2,479 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No one called or got quote”

(Car Insurance) - Posted 4 years ago

Dear Vivek, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Toyota Rav4 2008 model was assigned to one of our advisors, Ms. Nimeesha on 24th February 2020. The advisor did contact you on the same day to confirm the necessary details prior sending the quotes, but there was no response. Therefore, the advisor has sent a follow up email on the same day. We sincerely apologize for the delay in sending the quotes as it is not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have give a stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“تاخير في تقديم الاسعار”

(Car Insurance) - Posted 4 years ago

“didn't get the quotes in time. not even for the third party insurances”

(Car Insurance) - Posted 4 years ago

“Didn't receive a single quote”

(Car Insurance) - Posted 4 years ago

Dear Mirza, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Toyota Corolla 2015 model was assigned to one of our advisors, Mr. Rahul on 23rd February 2020. We have identified that the advisor did try to contact you earlier but there was no response. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Oman Insurance and RSA) on 25th February 2020. We apologize for the delay in sending the motor insurance quotes and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“I don’t want to receive any email from you. Kindly stop sending me your emails about any offer or promotion or anything. My email is fahad.rasheed@yahoo.com Thank you”

(Car Insurance) - Posted 4 years ago

Dear Fahad, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. The emails you received are emails from our Marketing Team which highlights the perks and benefits that you will get if you will purchase insurance with us, a list of frequently asked questions (FAQs) relating to insurance, and an introductory email letting you know that we appreciate your business and for giving us the opportunity to serve you. Upon further investigation, we found that your motor insurance inquiry for Toyota Camry 2010 model was assigned to one of our advisors, Mr. Ziaur on 20th February 2020. As per our records, the advisor did try to contact you on the same day and sent the quote from Qatar Insurance on the 22nd February 2020. As a company, we use different platforms to reach our market and we strive to make ourselves known throughout the whole of the U.A.E as this is the vision that the company upholds, through the means of these advertisements. Rest assured, your valuable feedback is considered and we have relayed the same to our Marketing Team. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“I asked the agent to call me back as I am traveling and never called me back and now closed the request !!!”

(Car Insurance) - Posted 4 years ago

Dear Ahmed, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Land Rover Discovery 2004 model was assigned to one of our advisors, Ms. Nimeesha on 20th February 2020. We have identified that the advisor did try to reach you on the same day, but there was no response.Therefore, the advisor has also sent a follow up email in order to contact you at your convenient time. We acknowledge that you have informed the advisor regarding your travel and requested for a callback. The advisor has tried twice to reach you on 23rd February 2020, however, the calls did not go through. We sincerely apologize for any inconvenience caused to you. As a company, we are committed to give prompt and high quality customer service experience and we are keen to maintain our customer satisfaction levels. Rest assured we have taken the necessary action at our end and have given the appropriate feedback to the advisor. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Tons of spam messages”

(Car Insurance) - Posted 4 years ago

Dear Sameer, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. As per our standard process, the Marketing Team sends emails to the clients wherein they highlight the perks and benefits that the clients can get if they purchase insurance with us, a list of frequently asked questions (FAQs) relating to the insurance renewal process and an introductory email letting them know that we appreciate their business and for giving us the opportunity to serve them. Upon further investigation, we found that your motor insurance inquiry for Mitsubishi Outlander 2013 model was assigned to one of our advisors, Mr. Ashar on 20thFebruary 2020. As per our records, the advisor has provided the premium for Third Party Insurance from different insurance providers (AXA, Oman and Noor Takaful) on the same day. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market. We also use different platforms to reach our market and strive to make ourselves known throughout the whole of the U.A.E by the means of these advertisements. Rest assured, your valuable feedback is considered and we have relayed the same to our Marketing Team. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Not received any proposal”

(Car Insurance) - Posted 4 years ago

Dear Nikhil, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Tesla Model 3 2020 model was assigned to one of our advisors, Mr. Talib on 19th February 2020. The advisor contacted you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. As per our records, the advisor sent AXA Insurance quote on 23rd February 2020. We apologize for the delayed response and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it’s not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Rest assured, we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Did not receive any quotes”

(Car Insurance) - Posted 4 years ago

“No response from the company after the initial response. I have been chasing everyone to send me the payment link and i haven't got it yet.\ disppointed”

(Car Insurance) - Posted 4 years ago

“Worst service ever.”

(Car Insurance) - Posted 4 years ago

“I have asked for a quote last week. Still have not received any feedback”

(Car Insurance) - Posted 4 years ago

Dear Sir, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we found that your motor insurance inquiry for Mitsubishi Pajero 2015 model was assigned to one of our advisors, Mr. Lester on 17th and 22nd February 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, RSA, Oman Insurance, Qatar Insurance, Tokio Marine and Noor Takaful) on 23rd February 2020. We sincerely apologize for the delay in sending the quotes as it's not our usual standard process and we do understand the urgency of your request. Rest assured we have taken the necessary action at our end and given a stern feedback to the advisor to ensure it is not repeated in the future. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank you once again for giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Prices are incapable”

(Car Insurance) - Posted 4 years ago

“Other websites like yallacompare.com are getting back with the quotes in a time of 15 mins and they're also a minimum of 200 AED cheaper. Not going to use insurancemarket.ae again. You guys need to buck up what you are doing!”

(Car Insurance) - Posted 4 years ago

“Service is too slow, I requested for a quote 4 days ago and still don’t have it.”

(Car Insurance) - Posted 4 years ago

Dear Shamlia, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Land Rover Range Rover Sport 2017 model was initially assigned to one of our advisors, Mr. Nikhil on 16th February 2020. As per our records, the advisor sent a quote from AXA Insurance the next day 17th February 2020. Moreover, the advisor did referred the case to the underwriters of the insurance company and got an approval for AED 11650 Including VAT, and informed you to send the Registration card and Driving License to check for other options. The intention of the advisor was to assist you by providing the best possible deal and offered a discount premium as well. We truly apologize for the inconvenience caused and we have already given stern feedback to the concerned advisor. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Rest assured, we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Very late, the time your people called , I already bought online.”

(Car Insurance) - Posted 4 years ago

“the other provider provided the policy in 15mins and insurance market called me after a day.”

(Car Insurance) - Posted 4 years ago

“Very bad servicr too much expensive insurance then market better close ur compnay”

(Car Insurance) - Posted 4 years ago

“Just Pushing for axa Insurance only”

(Car Insurance) - Posted 4 years ago

“Nobody contacted me by phone and they didn't tell me the price too even by email.”

(Car Insurance) - Posted 4 years ago

Dear Mohammed, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Ford Mustang 2015 model was assigned to one of our advisors, Mr. Rakshath on 15th February 2020. We have identified that the advisor did tried to reach you by phone however we couldn’t get through because the phone number is either switched off or outside the coverage area. We apologize for the delayed in sending the motor insurance quotes and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Moreover, the advisor sent an email on 17th February 2020 informing you that we are unable to reach you by phone and to send a valid phone number that we can use to contact you and to confirm the necessary details in order to get the best possible options for your motor insurance. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

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AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,479 reviews