International Lamps Reviews

Name: International Lamps
Rating: 4.61

4.6 Rating 1,268 Reviews

90 %

of reviewers recommend International Lamps

Company Reviews

Questions

Metrics

4.6

Based on 1,268 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

01279459695

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International Lamps 5 star review on 29th September 2022

ANN HAILS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spares were just what i needed to repair light fitting. Arrived within stated time.”

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Posted 4 years ago

“6 T8 LED tubes purchased for the workshop as direct replacements for old fluorescent tubes. Items arrived extremely well packaged. Excellent service”

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Posted 4 years ago

“NOT YET RECEIVED”

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Posted 4 years ago

Dear Mavis, Apologies for the delay with your order. This has been due to import and customs problems but the item has just arrived with us and should be with you by the end of the week.

Posted 4 years ago

“I would write a review but have not yet received my order”

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Posted 4 years ago

Hi Derek, Apologies for the delay. We are experiencing a lot of problems with importing EU products and then clearing customs. Customs do not advise you when your packages will be processed and so we just have to wait until they arrive. If you do not wish to wait please let us know and we will refund your payment. Thank you for your patience with a situation that is not within our control.

Posted 4 years ago

“Good product and very helpful staff.”

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Posted 4 years ago

“Never received the goods, chased to order only to be told the item was no longer available. Poor poor service, stay clear of this company.”

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Posted 4 years ago

Hi Claire, The item ordred was listed as Pre Order on the website. On placing our order with the supplier we were advised it had been discontinued. As this was not a stock item for us we would not be unaware of the situation.

Posted 4 years ago

“I am still waiting for delivery (VERY POOR SERVICE) . David Tinson”

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Posted 4 years ago

Dear David, Apologies for the delay with your order. This has been due to import and customs problems but the item has just arrived with us and should be with you by the end of the week.

Posted 4 years ago

“I have had no problem with international lamps courtesy in their emails but as of today’s date I still have not received my lamps I ordered about six weeks ago. Apparently due to import problems. I assume this will be sorted shortly.”

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Posted 4 years ago

Hi Tim, Apologies for the delay. We are experiencing a lot of problems with importing EU products and then clearing customs. Customs do not advise you when your packages will be processed and so we just have to wait until they arrive. If you do not wish to wait please let us know and we will refund your payment. Thank you for your patience with a situation that is not within our control.

Posted 4 years ago

“Hi, unfortunately we discovered the 2 of 6 bulbs were broken”

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Posted 4 years ago

Hi, Sorry to hear you received some damaged items. We will post replacements to you.

Posted 4 years ago

“Great service, will use again.”

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Posted 4 years ago

“Still waiting for my order which I placed in December. I was told still waiting for lamps to arrive, website not showing out of stock.”

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Posted 4 years ago

Dear Derrick, Apologies for the delay. We are experiencing a lot of problems with importing EU products and then clearing customs. Customs do not advise you when your packages will be processed and so we just have to wait until they arrive. If you do not wish to wait please let us know and we will refund your payment. Thank you for your patience with a situation that is not within our control.

Posted 4 years ago

“Great product, used to replace my aging under-unit lighting in our kitchen. Super service, just the right product. Thanks”

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Posted 4 years ago

“I’ve been asked to write a review before the product I ordered online has arrived, that’s not quite right!”

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Posted 4 years ago

Dear Charlotte, Apologies for the delay. We are experiencing a lot of problems with importing EU products and then clearing customs. Customs do not advise you when your packages will be processed and so we just have to wait until they arrive. If you do not wish to wait please let us know and we will refund your payment. Thank you for your patience with a situation that is not within our control.

Posted 4 years ago

“I only wanted a single transformer for my bathroom lighting and expected to have to wait for delivery until the big orders were filled. Not so, arrived in a few days, excellent service. Will definitely use ILL again and will recommend to all friends.”

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Posted 4 years ago

“great price very fast delivery”

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Posted 4 years ago

“Excellent help and advice when I phoned. Delivery was prompt and well packed”

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Posted 4 years ago

“I am still waiting delivery of my order so cannot comment on the product”

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Posted 4 years ago

Hi Christopher, The item you ordered was listed as a Pre Order item with a due date to us of the 26th February. If you are unable to wait for this delivery please let us know and we will refund your payment.

Posted 4 years ago

“The piece of kit I ordered was exactly what I had expected and hoped for from its description on your website. The only disappointment was the inordinate amount time it took to reach me. I had expected 5 to 7 days given the current covid restrictions but it was far far longer. Nevertheless, your staff were helpful, courteous (and above all amusing!) when I phoned to check up on its whereabouts. And of course it arrived a few days later. Thank you International Lamps.”

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Posted 4 years ago

“Excellent product and service Thankyou”

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Posted 4 years ago

“The bulbs have been ordered quite some time ago. I haven’t received them yet!!!!”

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Posted 4 years ago

Dear John, Apologies for the delay with your order. This has been due to import and customs problems but the item has just arrived with us and should be with you by the end of the week.

Posted 4 years ago

International Lamps is rated 4.6 based on 1,268 reviews