Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used this service for years, however recently had poor experience with very long delays (weeks) with a parcel that should have arrived in days. While it is possible that some of this lay outside of the control of this carrier, they could improve their customer feedback and should adjust the information they provide to customers accordingly.”

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Posted 3 years ago

“Very easy website to use. Carrier turned up when due. Excellent service”

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Posted 3 years ago

“Excellent service. Would recommend and use again.”

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Posted 3 years ago

“Easy process throughout and it saves you so much money I love it!!!”

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Posted 3 years ago

“Excellent and punctual service”

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Posted 3 years ago

“very good service”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Faultless”

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Posted 3 years ago

“CUSTOMER SERVICE IS WORSE THAN USELESS AND WEBSITE HAS MULTIPLE GREMLINS LIKE NOT SENDING EMAILS TO RESET PASSWORD. THIS SMALL PROBLEM WAS TO MUCH FOR CUSTOMER SERVICE TO COPE WITH”

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Posted 3 years ago

“I work for a small IT company whereby we have used Interparcel for many parcels over the years and have only had trouble recently. Going off past experience we have had no reason to doubt the services as being anything but exceptional. However, via Hermes/Evri through the Interparcel website, we have had 4 items go missing or 'lost' They are expensive hardware and through the whole experience, we haven't received anything in terms of compensation or even cover which we paid for on 2 occasions to ensure we got something back. Every time I have asked the progress of each case, I get a standard 'wait 72 hours' which has lapsed about 3 times! I find it no coincidence that the handler being Hermes/Evri each time something has gone missing. I have logged a complaint with Interparcel and logged it as a crime to the police as one of the packages was opened deliberately, taken the item out of a case and posted the empty case to us. VERY suspicious but Interparcel don't seem to care which makes us wonder, are they investigating properly for this potential multiple theft? AGAIN, I cannot know any of this progress due to security reasons. As I have mentioned, our experience over the years has always been positive, until this point. We realise companies are still catching up from Covid and appreciate the fact. However, a job shouldn't be allocated if it cannot be performed fully and to the letter. This review will be going up as a warning to Hermes/Evri bookings through Interparcel. All other couriers we have had little or no issues with. Interparcel have lost a customer of the past 5 years. So very sorry it has come to this review being left but the frustration of this matter is now through the roof, with no real compensation or apology, until I have asked! My work and a small business is now out of pocket of a decent amount of money. After we have struggled through the past couple years, we certainly didn't need this!”

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Posted 3 years ago

“PAID FOR A 2 DAY DELIVERY - TOOK OVER 7 DAYS. RUBBBBBBBBISH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 3 years ago

“Exellent efficient service !! Thank you”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Parcel delivered carefully and on time.”

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Posted 3 years ago

“Parcel delivered OK.”

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Posted 3 years ago

“Easy to use, I used Hill Street Post Office in Newry and found them excellent and professional.”

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Posted 3 years ago

“Not a good experience this time :-( there seemed to be a communication breakdown between you and Hermes (or whatever they are called these days) … they did not collect when due and whole thing got delayed”

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Posted 3 years ago

“Very good and secure service to fuerteventura”

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Posted 3 years ago

“Great experience! Delivery drivers were really nice and went above and beyond. I wish all deliveries went quite this well.”

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Posted 3 years ago

“Interparcel was contracted to ship some equipment and a carnet via Hermes (now Evri). The shipment went missing and has never been found. The Carnet was the most important item and in both cases little commercial value to anyone else. Although we, the business, could contact Interparcel they were unable to get anywhere after several weeks of complaining and chasing. Evri / Hermes were also unable to contact by phone or online so we drove to the depot, which was also not easy to find. Lots of promises were given but still nothing. So it's understandable why Interparcel is unable to control their supplier. Interparcel is a reasonable shipping aggregator but never, ever, use Evri. Evri parcel goes missing.”

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Posted 3 years ago

Interparcel is rated 4.5 based on 9,937 reviews