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Interparcel Reviews

4.5 Rating 9,901 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Interparcel 5 star review on 9th September 2021

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good experience this time :-( there seemed to be a communication breakdown between you and Hermes (or whatever they are called these days) … they did not collect when due and whole thing got delayed”

Posted 1 year ago

“Very good and secure service to fuerteventura”

Posted 1 year ago

“Great experience! Delivery drivers were really nice and went above and beyond. I wish all deliveries went quite this well.”

Posted 1 year ago

“Interparcel was contracted to ship some equipment and a carnet via Hermes (now Evri). The shipment went missing and has never been found. The Carnet was the most important item and in both cases little commercial value to anyone else. Although we, the business, could contact Interparcel they were unable to get anywhere after several weeks of complaining and chasing. Evri / Hermes were also unable to contact by phone or online so we drove to the depot, which was also not easy to find. Lots of promises were given but still nothing. So it's understandable why Interparcel is unable to control their supplier. Interparcel is a reasonable shipping aggregator but never, ever, use Evri. Evri parcel goes missing.”

Posted 1 year ago

“Appalling experience using this company and their associate Evri (rebranded name of the notorious Hermes). The best thing I can say about this shower of s*** outfit is that they gave me a refund. Four appointments to pick up the same parcel - all no shows. No reason given. No response from customer complaints dept (escalated@interparcel.com). Just wasted my time, my customer's time and probably lost me future business. Be warned - this company masquerades as a courier provider but they are anything but. Just go direct to a reputable courier, cut out the middle man and save money and time.”

Posted 1 year ago

“This was a large item (roll of lino) and bigger (longer) than most carriers would take. It was also a one off, single item and so was struggling to get a carrier to take it at a price that was less than teh item itself. There was no significant delay in collecting or delivering and it went smoothly It was a few months back that this order was handled and was very pleased with it and would use again. One quibble I seem to remember is that the website was not entirely straightforward but it allowed me to place and pay for the order, so probably wasn't that bad!”

Posted 1 year ago

“Awful. Arranged pickup and been waiting 2 days to be told each day they have until 6pm..and no show. Don't guarantee ANYTHING so you could be waiting weeks. If you are a business that want to keep their customers happy, don't bother with this company.”

Posted 1 year ago

“Tuffnells we’re excellent”

Posted 1 year ago

“They are the best currently in the market, they are reachable and always available to resolve any issue.”

Posted 1 year ago

“Failed to turn up to collect four days in a row. Customer service took ages to respond and when they did were largely useless. After a week of failure and delay they just cancelled the collection and refunded me. Lost my purchase because of them. Useless.”

Posted 1 year ago

“Fast efficient service would use again .”

Posted 1 year ago

“I don't generally leave bad reviews but was so disappointed with the service I recceived last time I used interparcel. They accepted a 48 hr delivery to Italy, which cost £65 (an additional £18 because it was a remote location within Italy) The delivery wasn't made for 5 days and I was refused a refund or even any compensation. They seemed to know it wouldn't make it in time and it felt as though I had been taken for a ride!”

Posted 1 year ago

“Driver/delivery man very happy to bring a heavy delivery round to the side of the house. Five stars”

Posted 1 year ago

“Always a positive and easy to use experience.”

Posted 1 year ago

“Super reliable service with the best prices I've found! Been using them to ship artwork for a few years and they never disappoint.”

Posted 1 year ago

“I had an oversize charged to me which wasnt over size as I sent photos of the parcel before it was sent but you have not chased Parcelforce to show how they think it was oversize. Your loss as I will no longer use you. I feel a bit like you are trying to profiteer saying parcels are oversize / overweight and hope people just pay it. I am very particular on making sure parcels are right for the service I choose.”

Posted 1 year ago

“Currently having a major issue with no hope of a happy ending.sent client product to France using fed Ex priority. Correct address given. Fed Ex don't deliver & client very angry.speak to interparcel. I'm told address incorrect. I query with client who confirm address is correct & in fact fed ex just dropped off a parcel from another retailer an hour since and using same address info. Speak to interparcel... they tell me it must be the driver.. he may be new. After several calls, emails we get to the stage a week later fed ex have sent the parcel for pick up 3 hours from clients address. Another call &email we get it changed... system updates within 12 hours (this is important folks)and item now shown as passed to 45 mins away from clients address. I ask again for it to be delivered to client. I'm told by a lovely lady she has spoken to fed ex and it seems the number of the address was missed off the fed ex scan but is on my order form and label. We are both gobsmacked that no other interparcel employee checked this. She now confirms as its Friday parcel can't be delivered but will be on Monday 27th guaranteed! Monday... no delivery. I call to ask why. Interparceltell me system needs 48 hours to update so we will see update and delivery on Tuesday or Wednesdayas weekend doesn't count. I make a complaint .. again... I ask for a manager and I am told 'well they'll only say what I've said'. But a manager calls me and says she will personally handle the issue. She reiterates fed ex need 48 hours to update (funny that the system took 12 hours to change last time tho??) ... go forward 4 days.... still no change. I ask for a refund of postage as fed ex have never attempted delivery. The client is driving to their depot on Saturday 45 mins away to pick up the parcel. Interparcel send me an email which states I am sorry no refund is due on the shipment, this is not covered by the money back guarantee, an attempt was made and then this was taken to the store for collection, the issue has been logged with the courier to advise an attempt was not made, but no refund is due. So the email is wrong yet again. I ask for the manager to call me within the hour. I'm still sat waiting. Interparcel and fed ex have both been paid to provide a service which they have not provided. I now have to refund the client as this is only fair and good business practice but the cost of the courier was more than any profit on my product. After using interparcel for over 10 years I have had 3 issues and not once have they ever admitted fault, helped solve the issue for the client so that it ends with a happy client or refunded under their supposed guarantee. I have 2 parcels destined for the USA next week which will now be going with a different courier. It means nothing to the staff at interparcel that I won't be using them again. I'm a small fish in a big pond who interparcel have little regard for.”

Posted 1 year ago

“I was informed that the parcel would be collected on a Monday they came on the Thursday AND when I complained they had the cheek to tell me that they had tried to collect a couple of times but had no response...... not only utter rubbish BUT a lie. I had been sitting in my drive next to my wide-open door with the large parcel propped against it for four days. I can accept mistakes but lying is another thing. When a driver did eventually turn up I confronted him and was informed that he hears this sort of thing all the time, some drivers just say they tried but in fact don't. I hope you can understand my annoyance.”

Posted 1 year ago

“Fantastic service and much better than DHL.”

Posted 1 year ago

“Great service sensible prices”

Posted 1 year ago

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Interparcel is rated 4.5 based on 9,901 reviews