Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using interparcel for the past 2 years, and they provide a great service at a very competitive price. During this time I only had one problems with them, it was an ?tem that arrived damaged, but they were very quick in solving the situation and compensating me for it.”

Helpful Report

Posted 11 years ago

“I heard about Interparcel via the Martin Lewis Money Saving Expert website. It proved to be a very good, easy to use website with a choice of carriers to suit everyone's needs. My packages were registered and paid for very quickly. They were picked up the next day by my carrier of choice (City Link) and delivered by them on the next working day. For a few pence more I was able to get SMS messages when the packages were out for delivery and also when they had been delivered . Everything I needed from a courier service and cheaper and easier than going to the Post Office.”

Helpful Report

Posted 11 years ago

“I use Interparcel quite often, it is a very reliable service, with very competitive prices. The online booking system is user friendly and extremely easy to use, being able to pay via PayPal makes life really easy. Courier's are friendly, polite and punctual, so helpful. Customer service is refreshingly easy to contact and their staff are really helpful and efficient. Highly recommended service.”

Helpful Report

Posted 11 years ago

“Ok ... I don't normally take the time to do reviews ... but this one I always make time for. Been using Interparcel online for a few years now ... after many unhappy episodes with Royal Mail I decided a change was due ... and I took the plunge & just did it. Ok ... so it's a wee bit different than just taking that Parcel to the Post Office.... but guess what it's worth the extra time it takes. Why?? ... you ask. well here goes in a nutshell :- 1 ... it's far cheaper! ( Check it out .. weights etc for parcel Force delivery!!) 2... It's professional from pick up to drop off.( Yep they even pick up that heavy parcel for you... no more treks and parking palava at the Post Office... if you can find one that is!) 3... You can track your Parcel online. 4... It's quicker by far ( .. and trust me I send to Cornwall regularly!) 5 .. It could be that I'm just HUGELY lucky... but I've never lost a parcel yet!! ( But given all the above ...mmmm I don't think so, it's just a good reliable "all round professional service") Would I recommend it?? ... you bet .. ok I know you book online but give it a try. The first time ... yes it's different.. just take the time ... there's no rush ... so fill in the booking slowly ... and hey ho ... you're done... and guess what the next time it's easier more familiar... and then ... you'll wonder why you didn't try them years ago ... I did!”

Helpful Report

Posted 11 years ago

“Easy to follow and log all the details, prices excellent”

Helpful Report

Posted 11 years ago

“Interparcel provide very attractively priced, reliable parcel services to select. The service centre always, without exception go out of their way to assist with any difficulties in transit e.g overseas customs requirements, or payment difficulties It is far easier dealing with Interparcel than with any other courier I have dealt with. Overseas service is second to none.”

Helpful Report

Posted 11 years ago

“I was in the taxi/parcel delivery industry for over 30 years; this service really is as good as it gets; I especially like the 20p text to let you know when the package has been delivered, and who signed for it: makes 'parcelfarce' look like some kind of amish horse-and-buggy operation.......:)”

Helpful Report

Posted 11 years ago

“Great customer service - always managed to sort problems quickly”

Helpful Report

Posted 11 years ago

“Used their service to buy UPS parcel delivery. Easy to pay, instant email documents. Very happy with the prices and service.”

Helpful Report

Posted 11 years ago

“Booking my parcel was easy peasy. Good choice of drop off points. Delivered on schedule. Will use again with confidence.”

Helpful Report

Posted 11 years ago

“Remember Interparcel are agents NOT carriers! We have used them for a number of years and inevitably during this time we have occasionally had a problem. This is the fault of the courier not the agent. Claims are speedily and efficiently dealt with and that is a huge bonus when sending vulnerable items. Interparcel are an honest and reliable company who, if given the chance, do their best to rectify any problems that may occur, Send with confidence.”

Helpful Report

Posted 11 years ago

“Quick and easy to find the best quote to find suit your needs.”

Helpful Report

Posted 11 years ago

“very good service and very fast delivery and very cheap to post than any where else and good costumer service every helpful all the time I can re-commend to any one to use this service any time thanks for provide this service”

Helpful Report

Posted 11 years ago

“They are so easy to use. You get a price within seconds with all the information.”

Helpful Report

Posted 11 years ago

“Very easy to use, efficient. If you have goods to move-do it.”

Helpful Report

Posted 11 years ago

“Excellent Service, Just one point that it always ask for reason for export. In our case most of the time these are documents and the drop down menu does not give any options other than for goods to export.”

Helpful Report

Posted 11 years ago

“in price with a few options to choose from. Sending larger items nationally it beats the Post Office any time!”

Helpful Report

Posted 11 years ago

“We have used Interparcel for two years and have been delighted with the service.Only one delivery went wrong-compounded by a poor delivery driver for Hermes in Cambridge.Interparcel normally use UPS or Hermes and both use good agents in our area.”

Helpful Report

Posted 11 years ago

“Made returning an internet purchase quick and easy.”

Helpful Report

Posted 11 years ago

“If in doubt I always use Interparcel to be sure of the best service and price!”

Helpful Report

Posted 11 years ago

Interparcel is rated 4.5 based on 9,937 reviews