Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“I've used interparcel several times now and have never had a problem. I book online, parcel get collected, parcel gets delivered. All done. I also like that you can request a text to confirm it's been delivered.”

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Posted 9 years ago

“Having never used Interparcel I had high expectations and was looking forward to finding a new company to use. Sadly, I wish I had stuck with what I know. I booked to have a parcel collected on Thursday and everything went through fine. I received a confirmation e-mail and the money left my account, so I assumed all was okay with the delivery. The next day I waited in for the parcel to be collected and approaching 5pm I began to wonder if anyone was going to arrive to collect it (the e-mail advised collection until 5pm). I contacted Interparcel live chat who advised that the parcel could be collected until 6pm. Unfortunately, the chat representative was rude, ignored my concerns and ended the chat without answering my question. I decided to try again and spoke with another live chat representative who told me that parcels could be collected until 7pm. So in the space of 5 minutes I had 3 different time frames and now had very little trust in what anyone said and doubted my parcel would be collected as promised. I got into touch with customer service via Twitter to again confirm the time frame for collection and was advised that it could be collected until 7pm and was told that it would definitely be collected and was all booked in, however, I had very little faith in this as it was now around 6:30pm. I was right to be sceptical, as come 7pm nobody had arrived to collect the parcel. At this point I spoke directly to the delivery company DX who advised that Interparcel had processed my order late and that the parcel was booked to be collected on Friday. I was extremely annoyed about this, having spent the whole day waiting for the parcel to be collected. I spoke with the Twitter rep for Interparcel again who tried to place the blame with DX saying they were lying and it wasn't processed late. They then proceeded to tell me that they would re-book it for the next day. There was no offer of a partial or full refund considering my time wasted and the parcel arriving a day later due to Interparcels late processing of my order. At this stage I requested that the delivery be cancelled and a full refund be given. I have no faith in a company who is happy to lie to me, pass the blame and not place any value on my time wasted due to their mistake. If you want a delivery company who will collect and delivery your parcel when agreed, will provide a good level of customer care and who will be honest when things go wrong - don't order with Interparcels. Sadly, this was my first and last time using Interparcels.”

Helpful Report

Posted 9 years ago

Hi Lindy, I am sorry to hear that you have had a bad experience using us. I have checked this order and we definitely sent the date to DX as we had a booking reference for it. Unfortunately it looks lie the DX booking system was unable to process the collection which is why it did not go through for the chosen date. I am extremely sorry about this and hope that you will consider using us again in the future. As a broker we sell many services so you could try one of the other ones that we offer. Once again I am very sorry about this.

Posted 9 years ago

“Great customer service from Sabrina specially when the carrier was tardy in updating status on my parcel to Venice. Thank you for going the extra mile for us Sabrina!”

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Posted 9 years ago

“Thanks for a very friendly and helpful Response to my question Makes a nice change to have really good service”

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Posted 9 years ago

“Great service and good information supplied by Charlie Stocker. Well done. Mark.”

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Posted 9 years ago

“I am very please with the service. It is a notmal service until things go wrong which somethimes they do. The last event was a failed pick up by UPS who were booked for 9 - 4:30 and were late. Corie-lea Evans took the matter on and rebooked and we were picked up at 12:10 the next day. She very kindly emailed us so we knew what had happened and all was well. Thanks for your exceelent service Peter Howells LDpart Ltd”

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Posted 9 years ago

“Very satisfied with the support provided on the phone and by email.”

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Posted 9 years ago

“I would like to thank Nichole for her good customer services.”

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Posted 9 years ago

“We have used Interparcel regularly for a few years for business deliveries and have always received a good service. A recent shipment was delayed due to an incorrect postcode given by our customer, although Charlie Stocker was very prompt and courteous at sorting the redelivery with minimal fuss - thank you! Recommended value for money!”

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Posted 9 years ago

“Amazing service from Samantha when I had an enquiry I needed an urgent response on. Thanks again!”

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Posted 9 years ago

“Very friendly and helpful Customer Service Advisers and Drivers. Mary Evans was a great help this afternoon! Thank you Mary! :) Also the website is very easy to use!”

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Posted 9 years ago

“Tia Davies helped me and replied extremely fast to my query. Very satisfied.”

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Posted 9 years ago

“helpful chat with nicole”

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Posted 9 years ago

“I had an issue with a parcel being late The matter was dealt with by Charlie Stocker promptly, efficiently and to my complete satisfaction.”

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Posted 9 years ago

“Tia Davies was extremely helpful and efficient dealing with my query. Would definitely recommend and a great price too.”

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Posted 9 years ago

“Great service. Annelese McBride was very helpful!”

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Posted 9 years ago

“Excellent service - Live Chat helped with all my questions.”

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Posted 9 years ago

“I have found using Interparcel to book UPS Premium service to be very good. I had one problem with a non-collection today which was immediately sorted out by the extremely helpful Tia Davies in their customer service. Go Tia! :)”

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Posted 9 years ago

“Just to say James England as helped me loads today unlike the lady I dealt with on Friday. Kind Regards. Jan Handley”

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Posted 9 years ago

“Excellent customer service. I can't recommend enough”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,936 reviews