Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quick customer service from Lisa Irish. Very efficient and sorted problems we have had with collections this week.”

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Posted 9 years ago

“A parcel was not collected the day it should have been. Did an online chat with Sabrina who efficiently found out the problem and re-arranged collection. Interparcel are usually very reliable for sending our parcels. Would recommend them.”

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Posted 9 years ago

Hi Teresa , Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 9 years ago

“Very efficient service Good customer service Ellie was particularly helpful via "Chat"”

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Posted 9 years ago

“It was my first time using you so I found it a bit slow filling the pages out, but I will get used to that. I had forgotten to print of the invoice page and rang your customer service. Mary Evans sorted this out for me and emailed it to me in minutes, I was very impressed.”

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Posted 9 years ago

“Had an issue with a delay in getting this parcel to a customer of ours and "Becky Blythe" was great in assisting us with this and will use again.”

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Posted 9 years ago

“I had some question about tracking and Rachel was really helpful. The quotes are much cheaper then direct couriers' and the website is clear and easy.”

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Posted 9 years ago

“Mostly good but order processing fails sometimes which is frustrating”

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Posted 9 years ago

“Had a problem with a 'missing' delivery and your customer adviser (Luke Johnson) dealt with it quickly and efficiently.”

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Posted 9 years ago

“Quick and polite feedback to my question - thank you James”

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Posted 9 years ago

“Becky Blythe was understanding of my issue I had with the DX Express service (Which I would NOT recommend to anyone). She understood how bizarre the issue was in terms of DX not even keeping a record of the booking and offered a refund, which I've accepted. Great support.”

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Posted 9 years ago

“For some reason screwed up to start with, parcel not picked up on Saturday but customer service sorted out the problems and it was picked up Monday. Customer service second to none, people like Charie Stocker put extra effort in to ensure I was satisfied, the parcel was delivered and for the money this was excellent service. Would recommend.”

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Posted 9 years ago

“Spoke to Luke today on the Live help, very prompt responses, polite and useful. Thank you”

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Posted 9 years ago

“James at the online service was quick and helpful”

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Posted 9 years ago

“Not a good start but once Charlie Stoker got involved it all picked up. Thanks Charlie”

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Posted 9 years ago

“Charlie Stocker assisted us in tracking a missing parcel. She was polite and patient with all our queries. We would use Interparcel again because of her. Thanks! Anybook.biz Sales Team”

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Posted 9 years ago

“There was a problem with our order and the recipient claimed they did not receive their package. Charlie Stocker kindly assisted us and answered all of our questions; tracking down the location of the package and ensuring steps were to taken to get the package delivered. Thanks for your help. The Anybook Sales Team”

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Posted 9 years ago

“Great service at amazing prices. James was really helpful in changing a delivery address, too.”

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Posted 9 years ago

“After a glitch with your website I submitted 2 orders by mistake on Monday 10th August. The 1st one would not complete. Sabrina one of your support team spoke with me and said she would sort it and refund me the money for the incomplete order, but I would need to submit another order which I did. But Sabrina never sorted out the problem for me at all. Thankfully I received an email from Kirsty Cooney one of your customer services advisors on Tuesday to say my parcel had not been picked up. Which alerted me that I hadn't received my refund and that you were looking for 2 parcels. Thanks goodness for Kirsty's excellent customer service. She sorted it all out for me and issued my refund for the overcharged incomplete order. Excellent Customer Service from Kirsty Cooney, very impressed with her.”

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Posted 9 years ago

“Helpful response from the brilliant Kirsty Cooney about the whereabouts of the parcel.”

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Posted 9 years ago

“Haven't had many dealings with your company but have found James Giffen to be very helpful”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,923 reviews