Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“live chat operator kirsty was excellent and helpful”

Helpful Report

Posted 10 years ago

“5 star service. Problems resolved quickly and easily, parcels sent without fuss. Great company to deal with. A delivery issue recently was resolved quickly and easily for us by Charlie Stocker. Our thanks to him and all at Interparcel.”

Helpful Report

Posted 10 years ago

“I was helped to resolve a problem with US customs, Nicole Rowland was efficient in this respect. I would always recommend Interparcel to friends or business colleagues.”

Helpful Report

Posted 10 years ago

“Sabrina was today, as all staff I am sure,very helpful and will always reccomend you to others...thanks for a great sevice..”

Helpful Report

Posted 10 years ago

“Broke 3 out of 4 items sent. Hidden clauses in T&C's about transporting glass. Awful/ non existent customer service, couldn't get hold of customer service over the phone. Haven't had such bad service in years. Get into the 21st century!”

Helpful Report

Posted 10 years ago

Hi Nerys, Thanks for your feedback, apologies that your item has arrived damaged in transit. We do ask you to tick to say you have read the prohibited and restricted items list when you place the booking via our website and glass does fall under our restricted items list which means you can send it but its sent at your own risk and is not covered for damage. As our couriers are not fragile services we cannot guarantee that such items will not be damaged in transit. Should you have any further queries, please contact us on reviewus@interparcel.com and we will respond as soon as we can.

Posted 10 years ago

“Nicole helped me today, very quick sorted my issues out in seconds great customer service from Nicole, the five stars are for you Nicole!”

Helpful Report

Posted 10 years ago

“Was helped today by Nicole Rowland that sorted my problems that I had. Thank you”

Helpful Report

Posted 10 years ago

“good service provided by Louana Pyzer”

Helpful Report

Posted 10 years ago

“I have sent a parcel via UPS. Customer claim they never received. I did contact your customers service and receiver great support from Josie Smith. She keeps me updated all the time and answer my questions very promptly. She also contacted courier and after investigation I have been confirmed that parcel has bee delivered. 5 Star service. THANK YOU”

Helpful Report

Posted 10 years ago

“Very good customer service, reasonable prices”

Helpful Report

Posted 10 years ago

“I was asked by James Giffen to complete this review. Overall we are pleased with the service we receive. If ever there is a problem with any shipments we are contacted quickly and the matter is dealt with efficiently.”

Helpful Report

Posted 10 years ago

“Lisa Irish was very helpful!”

Helpful Report

Posted 10 years ago

“Lisa Irish was very helpful in cancelling a dupkllciate order andprocessing refund while reassuring that the other label was still valid”

Helpful Report

Posted 10 years ago

“Nicola was really helpful to me”

Helpful Report

Posted 10 years ago

“We had a query about a parcel delivery; I sent in an email and Louise Evison responded; took control and sorted everything out; thanks to her, a potential issue was expertly avoided.”

Helpful Report

Posted 10 years ago

“On time, easy to use, well priced and Charlie followed up with delivery details”

Helpful Report

Posted 10 years ago

“Very nice help service, I got help from Lisa Irish and she did a very good job, provided orientation and solve the issue that I had very quickly, I totally reccomend her.”

Helpful Report

Posted 10 years ago

“I like the ease of Interparcel and being able to choose from the many options offered by many couriers. The pre pay facility is great for getting orders through in a hurry as there is no need to add payment details. The support is also great - requested an address change last minute and the replacement shipping label was sent straight through (didn't get the lady's name). I've also received a very speedy customer service response email from James Geffen - all round, very impressed.”

Helpful Report

Posted 10 years ago

“I was going to write something here, but the customer support chat session ended and I have no access to the conversation now.”

Helpful Report

Posted 10 years ago

“Needed to cancel a shipment due to amiss in communication between me and seller. Contacted your chat and JamesG, he helped me immediately and I got the refund my mail from Paypal during the chat. Very good customer service.”

Helpful Report

Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews