Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for a next day delivery service with UPS through Interparcel, I even paid the extra £5 to cover the parcel for the full value of its contents. The parcel arrived seven days late. When I first contacted Interparcel I was told someone would stay on top of this and get back to me the same day which didn't happen. I had to call again the next day. I was told I need to provide a full description of the contents and UPS will start an investigation which will take 8 days. I was told after a few days there were 'warehouse capacity issues' with the delivery address which I did not believe at all. The parcel seems to have finally been delivered seven days after the day it should have been delivered (I have not verified this at the time of writing this review). When I asked for a refund due to the fact I did not receive a next day delivery said which I clearly paid for, I was told the service is not covered by a money back guarantee. Absolute rubbish. They have lost a customer.”

Helpful Report

Posted 9 years ago

Hi Qumran Khaliq, thank you for your review. I am very sorry for the delay with your shipment. The carrier was advised the delivery address was having major delays due to warehouse capacity issues. Unfortunately the service selected at the time of booking doesn't come with a money back guarantee if the shipment arrives late. Once again I do apologise for the inconvenience caused.

Posted 9 years ago

“Smooth transaction.”

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Posted 9 years ago

“Excellent customer service from Tia. Professional, polite and friendly.”

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Posted 9 years ago

“Excellent for Service reliability. There in an intermediate price range where MyHermes is way too high compared to Parcel Force Royal Mail.”

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Posted 9 years ago

“Great cust service by Nichole.”

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Posted 9 years ago

“Very pleased with Customer support in the form of Nicole Rowland, she helped me brilliantly with an issue with a package. Clear concise and ver helpful.Top marks Nicole , will be using your company again.”

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Posted 9 years ago

“items was damaged,customer services wanted an essay writing which we do not have time for,it is their job when we complain to look into it.”

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Posted 9 years ago

I am sorry that order 13514689 was damaged. I can see that the claims team emailed you on 21/09 asking for the parcel details so that a clam can be started but they have not received the information. They generally just need pictures or the damaged item/packaging and a proof of value. This is standard for all damage claims. I am very sorry of you felt that this was requesting to much information but this is needed for the claim to be processed.

Posted 9 years ago

“Placed an order for collection from my work place on the 4/11/2016. Parcel not collected, phoned arrnanged next day, not collected etc etc. Its now 9th and still not collected. I've now lost a seller (I've refunded the buyer the full amount and as a good will gesture letting him keep the goods if they ever go). So i'm £50 down plus shipping. I'm going to see if he gets the goods before Christmas. Never used such a poor company, guratntee collection, will be today false false promises. Never using again, I will book direct. Been filling these reviews in and all of a sudden they don't think they can find the buidling. COME ON, we have 30-40 deliveries/collections everyday. Want my advice go to ups, tnt direct use parcelforce regardeless of cost its saves in stress, phone calls, email, live chats. This company just not worth it. GO else wheer or exspect the same treament. POOR POOR POOR”

Helpful Report

Posted 9 years ago

Good Morning Martin. I am so sorry for the failed collections that you have had, We have been chasing TNT for you and I can see that this has now been collected and it is out for delivery to your customer today.

Posted 9 years ago

“VERY HAPPY WITH MARY EVANS WHO KEPT ME INFORMED OF THE DELVIERY OF MY PARCEL.”

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Posted 9 years ago

“Mary Evans was cheerful, very helpful, and provided me with my requested copy invoice immediately. Very good customer service, intelligent and prompt. Thank you!”

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Posted 9 years ago

“Package collected and delivered as booked for much less than Royal Mail could do it. Easy to use website.”

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Posted 9 years ago

“Most competitive prices of all the parcel brokerage firms. Real, knowlegeable UK customer services who answer the phone quickly and sort out any issues, not an Indian call centre who read the script from a screen.”

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Posted 9 years ago

“Had to reschedule a collection. Had efficient and friendly help from Mary Evans. All sorted in 3 minutes - excellent.”

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Posted 9 years ago

“Mary Evans oroticided a swift and efficient service. Package arrived safely as promised and in time”

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Posted 9 years ago

“Prompt delivery and no problems. Excellent.”

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Posted 9 years ago

“received on time in good condition--friendly driver (delivery person )”

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Posted 9 years ago

“I used the website to track a parcel and it didn't have enough information to tell me where to get my parcel, which had been delivered to an access point. I used the live chat and spoke to Nicole, who was very helpful and gave me the information I needed right away.”

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Posted 9 years ago

HI Katharine, Thank you for taking the time to leave us a review, it's great to hear that you are pleased with our online parcel booking experience. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, Interparcel.com

Posted 9 years ago

“I used the Chat Help today to sort out a duplicate order caused by a website error and Nicole was extremely helpful and had it sorted within about 3 minutes!”

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Posted 9 years ago

“used them about 60 to 100 times they managed to loose one parcel, very small, full compensation paid including the cost of the post.”

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Posted 9 years ago

“Nicole Rowland from Interparcel went out of her way to help me with my deliveries. I have been a happy client of Interparcel for a while now.”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,936 reviews