Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a customer of Inerparcel for many years, I find today my attempt to book in a parcel for delivery was declined and after two attempts I assumed by card had expired. I have been using interparcel for well over 6 years on a regular basis without issue or failure. I have just recieved the email below from Bex Morley, Revenue Protection Controller informing be my account has been blocked .. Copy of email below: I can see that you have been experiencing issues whilst trying to book to send a parcel through our website. Unfortunately, we are unable to accept any bookings to or from yourself as we have reason to believe that you are placing these bookings on behalf of someone that is not permitted to use our services. Kind regards, Bex Morley Revenue Protection Controller Revenue protection manager? You have just closed down an account of someone who uses your company on a regular basis and who recommends your company to soft furnishing businesses across the Uk and your signing off a "Revenue Protection Controller" What on earth makes you think I'm booking parcels for someone else? The parcel booking you blocked today was booked by me to send a parcel to my customer, and I can assure you I wasn't booking for anyone else. 3 people use interparcel in this building .. Revenue Protection Controller? you're a joke and someone in your organisation needs to take you to task for this. You're clearly a person with a little power and a button - You're a danger to your company if you can just drop a long standing customer just because you "have reason to believe" Bex Morley a big thumbs down to you for bad customer service. I'm sure Parcels to Go welcome your appalling attitude towards your long standing customers.”

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Posted 7 years ago

“HI DO NOT USE INTERPARCEL. NO PACK & NO MONEY EVEN IF YOU PAY EXTRA FOR COVER. THEY LOST MY PARCEL. OVER 1 MONTH NOW. IM STILL ON WAITING. I PAID EXTRA FOR COVER TO £150. BUT THEY DON'T WANT TO PAY MY MONEY BACK ALSO THEY LOST MY PARCEL. BRILLIANT!!!! SO I JUST CONTACT THE POLICE. GUYS I TELLING YOU. DON'T WASTING YOUR MONEY.”

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Posted 7 years ago

“Lost parcel No MONEY.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“At least the item arrived .... box damaged and squashed”

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Posted 7 years ago

“Used for a pre 10.30 delivery and apparently signed for at 10.29 but on chasing apparently the van GPS shows as nowhere near destination. Therefore driver obviously fake signed and now we have engineers on site but no kit despite checking delivery status . Minimal feedback and apparently cannot call the driver. Hopeless.”

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Posted 7 years ago

“Website is so easy to use and excellent value for money.”

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Posted 7 years ago

“Some confusion to begin with but this was sorted out with a phone call”

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Posted 7 years ago

“Well set out choice of carriers”

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Posted 7 years ago

“These idiots have just LOST my parcel! Collected from drop-off point, sorted at hub, out for delivery, don't deliver it due to access issues (so they say), don't even bother telling me, I give them an alternative address (even though it's the largest shopping channel on TV!), then they tell me my item is LOST?! They then try and blame for an issue with the address I have given?! If that's the case then, why even collect it?! Return it to me and I would have sorted a qualified company to sort my delivery. But no, you just carry on and go and lose it making me out of pocket! WELL PLAYED! Complete clowns at the highest level! AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 7 years ago

“AVOID!!!!!”

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Posted 7 years ago

“Excuse after excuse about where my parcel was and customer service of no help. Would never use again”

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Posted 7 years ago

“.....Interparcel made parcel-shifting easy. Thanks”

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Posted 7 years ago

“i used today first time this service very good service before i received my item before time schedule i recommenced this very good experience. thank you”

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Posted 7 years ago

“I pay a little more than going with MyHermes direct but I get a better tracking of my parcel.”

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Posted 7 years ago

“Excellent service. First time I had used it to send 2 parcels from Brisbane to Sydney and was amazed at the efficiency of the service from booking to pick up to delivery. Would definitely recommend. Thank you.”

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Posted 7 years ago

“Don't use this company or the courier they use Landmark Global. It is cheap but not cheerful. They attached an additional incorrect address label on the package. This covered the original correct address. The package was late for over 15 days and thus ruined Christmas. As the package contained Christmas gifts. Their customer service was no help and only when I got additional courier tracking numbers was I able to contact and physically go and find the parcel. This was not the service that was payed for. Yet, their customer service could not care less.”

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Posted 7 years ago

“PLEASE READ BEFORE YOU USE INTERPARCEL. I sent a package with interparcel it was the worst customer service experience I have ever experienced! They promised next day pick up after 3 business days I called to find out what the hold up was...they advised there was a mistake from the courier and rebooked it for the next day. Two days later no one came so I called again and they did the same again. 2 weeks later and 5 phone calls from me to them and they finally picked up my parcels. It turned out the courier was never booked by interparcel until the final day. Not only that but they never called me. I had to chase them up every time. This was THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!”

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Posted 7 years ago

Good Morning, I am very sorry about this. I have checked the order number you have quoted in this review but this is from 2008. I have checked your details provided and cannot locate any bookings. If this is not about Interparcel please may you remove this review.

Posted 7 years ago

“It provides lots of quotes to chose from. It has a text messaging service to receive updates on the parcel being sent. The website is easy to use!”

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Posted 7 years ago

“sent parcel via parcel shop along with other parcels which have been delivered just getting fobbed off on online chat the parcel was mis routed on thursday 28th december where it is now god knows as the tracking as stopped from that date , the recipient of the missing parcel is on to me for a refund surely someone must know where the parcel is”

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Posted 7 years ago

Good Morning Paul. I am sorry for the issues that you have had with this booking. I have checked and this is now showing as out for delivery to your customer today.

Posted 7 years ago

Interparcel is rated 4.5 based on 9,925 reviews