Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“best service i have ever used, and will always use when i have parcels to send mostly to germany great service”

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Posted 7 years ago

“User friendly website. Prompt delivery.”

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Posted 7 years ago

“Good price Good service”

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Posted 7 years ago

“POOR SERVICE. As a sender and a user of this website for over 6 months I refuse to use it now. There are many hidden charges to which they use bullying techniques to try and force you into paying. Customer service non existent.”

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Posted 7 years ago

Good Morning. Please can you send your order number to reviewus@interparcel.com so that this can be looked into as we do not have any hidden charges.

Posted 7 years ago

“They lie about delivery, it came once but on line was saying that it came 3 times (left just 1 flyer), they use 3th party like Hermes and they run from responsibilities. On Saturday morning told me that the parcels will arrive that day or Monday to find out that they sent it back to seller. I called the seller and he showed me an email from Interparcel saying that they didn' t had access to the location ( lies because I live on a main road, mews were access is not restricted). Today I found out that the parcels ( 2 car headlights and a metal front bar) are missing. The customer service are useless, rude and don' t have a clue. I don' t know how such company is allowed to be on the market. This are the tracking numbers: GB0154975687 and Gb5154975692. Doru PS: the delivery man didn 't bother to write all the details on the flyer, was to busy.”

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Posted 7 years ago

“Parcel went missing! Found then lost again..then found again! Month later parcel arrived! Paid for 2 day delivery!”

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Posted 7 years ago

“i recently had a very well packed parcel damaged in transit and even though the buyer has provided some photos interparcel are asking for more. I have explained that i am no longer in posession of the item and the buyer is unable to send better photos but have given interparcel the option of inspecting the item at the buyers. Interparcel is like a stuck record just repeating the same over and over again about the photos which is what i expected. I am a small seller and i refunded my buyer on the day they told me about the damage however interparcel which is a large organisation is greedy and trying everything to not pay out. I can no longer be bothered with the hassle for claiming the £30 i have lost but once again the greed of the big boys wins whilst they walk all over a small customer. Everything is about corporate greed nowadays. Edit”

Helpful Report

Posted 7 years ago

I am very sorry to hear that your item arrived damaged. With all damage claims we require photos of the damaged item and packaging so that the claim can be processed.

Posted 7 years ago

“Advised me of delivery time, and delivered on time within 1hour scheduled delivery time slot.”

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Posted 7 years ago

“Discussing customer service didn’t bother to locate parcel it’s sitt in northern hub if you get someone to look for it as it’s a large brown box all labelled.My child’s birthday presents sitting in northern hub. Hermes are not interested. I will never use this company again back to Royal Mail for me.”

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Posted 7 years ago

Good Morning. I am sorry for the issues that you have had with thsi order. I can see that this has been declared as lost and the claims team have emailed you directly about this.

Posted 7 years ago

“waited in all day, no collection no contact, and then find out upon contacting interparcel , that although I had used ups , who are usually reliable, that the collection is not guaranteed unless you pay extra for premium service , I had already paid £12 ,when the cheapest option on interparcel was £5 so by no means a cheap service customer service offer no refund or compensation I will not be using interparcel again, contacting customer service left me feeling as though they have no interest in customers or repeat business”

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Posted 7 years ago

“Delivered goods successfully”

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Posted 7 years ago

“I have used Interparcel many times and never had an issue until recently. I had purchased a service where a parcel would be collected from me on the Friday and delivered on the Monday. I chose this specifically as I had been paid extra to send the item on time. The package was not collected on the Friday and when I phoned up I was told the delivery had not been re-arranged and the earliest collection was then Tuesday. Upon asking if there was any way I could have the parcel collected today (Monday) I was informed I had to choose a different service and pay extra. At this point, I had spoken to my customer who was furious that he paid extra and still would not have the item delivered on time - so I refunded his postage charges. Mistakes are made, that is fair enough. Although annoying, it was not Interparcel's fault the delivery was not collected on time. However, the service received is what is shocking. I would have been fine with the service if they offered something in compensation, even if it was to have not charged me extra to have a package collected three days after I paid for it. Apparently, nothing could be done because of this and I'm now out of pocket and getting shouted at by an irate customer. Customer service from Interparcel is disgusting and had this been dealt with in another manner I would be fine with it. However, as a result of this I refuse to process any of my parcel deliveries through Interparcel in future.”

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Posted 7 years ago

“good delivery”

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Posted 7 years ago

“Worst experience ever. They didn't come to pick up 2 parcels on the day I booked so I had to take a day of work the next day and wait 9am-9pm at home. They didn't explain what's happened. Then 1 parcel was delivered after a week a 1 has been stolen / lost. With no explanation they redirected me to the company they deal with saying it's not their fault. Obviously it was them when I was paying for the parcel to be delivered , but not them when stolen / lost.”

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Posted 7 years ago

“Easy to book, clear & concise information. Labels attached to emails almost instantaneously, but labels could be made larger. Other than that, an excellent service, have used a few times before & will continue to be my first option.”

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Posted 7 years ago

“Good price”

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Posted 7 years ago

“THANK you!!!! I'm very very happy!!!!!!”

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Posted 7 years ago

“Love Interparcel. So far, so good. Reliable and efficient”

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Posted 7 years ago

“Abbie delivereda fast and friendly service. Would definitely recommend”

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Posted 7 years ago

“Awful company”

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Posted 7 years ago

Interparcel is rated 4.5 based on 9,925 reviews