Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would just like to say that i am extremly pleased with the service provided by Interparcel. I had a rather large and awkward sized parcel to send from the UK to Germany. I did everything on the web site which i found simple and easy to use. I was given a very good price with UPS transport and told it would take up to 2/4 days to deliver. The parcel was picked up from me 3 hrs after i had submitted the request on the web. I tracked the parcel daily on the sight given which again was simple and very informative. I received a text to say that it was deliverd 3 days after it was picked up from me. The only thing was the delivery address on tracking page was the wrong one. However when checking with the person i had sent it to they had received it ok. So the address thing was a technical error. So i would just like to say thank you and UPS for a fantastic service and i would definataly recommend you and use you again 😊👍.”

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Posted 7 years ago

“thieving, robbing fraudulent company. Took unauthorised money off my card after I had cancelled a transaction. Worst Customer Service ever and their "revenue protection" LOL woman needs sacking”

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Posted 7 years ago

“I always use Interparcel and have always been very satisfied with their service. This week they have outperformed themselves when a parcel was not delivered correctly in Europe, and Jazz Wicker went out of her way to get the matter sorted. I will happily recommend Interparcel to others.”

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Posted 7 years ago

“Excellent service at a very competitive rate.”

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Posted 7 years ago

“Beware - Bullying business practices, invented "admin fees", misleading advertising. I have reported the misleading advertising to the Advertising Standards Agency so we'll skip over that one for the time being. My most recent experience is an ongoing nightmare. But other problems in the past, they just shrugged their shoulders and blamed the couriers. I should have moved on before. This last time, they tried to charge an additional admin fee of £50 after my parcel had been collected and delivered. I asked for info and evidence to support their claim all I got was an otherwise blank page with a few numbers on it, they called that a report. Then a power crazed member of their "Revenue Protection Team", who acts more like she's working some sort of protection racket, started on me. They wouldn't give an inch but also wouldn't provide any further information. I was threatened with court, debt collectors and denial of service. I spoke with just one reasonable member of staff who simply told me "this is what she does, she likes to win". They wouldn't listen and the Directors just ignored me... they obviously condone this type of behavior. Then I was banned from using their service - no big deal, there are plenty doing the same and in most cases a better job. I have sent over 700 parcels via other brokers and couriers since they banned me, so to say "she" works in revenue protection is a joke! I was fine with that but a year later I heard from other businesses near me that they had suddenly been banned - turns out she was festering with her grudge and decided to ban the entire post code and the post code of my home address too! One of these businesses had been using them for 11 years - utter madness. Who employs people that make business decisions like that? She will bring the company down eventually and I see that as a good thing. Their recent reports show a big decline in revenue so it's only a matter of time. All I wanted was an explanation of the charge they attempted to coerce. If it was a legitimate claim then why haven't they pursued it through legitimate means? They have deleted scores of complaints from their Facebook page, offer a filtered view on trustpilot reviews and simply ignore any issues. This really is a sinister and unpleasant organisation that refuses to act with morals or integrity.”

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Posted 7 years ago

“Stay away from interparcel Stay away from interparcel. I used them to send 3 parcels and they lost all of them. Disgraceful! All of them at the same time. Beyond all statistics! Very bad customer service who kept on assuring me that a refund was going to be made: and after 5 months they refunded only a rediculous amount compared to the value of the items they had lost. So many people from customer service got involved in the claim and all of them were giving contradictory and false information. Just a way to confuse you, exasperate you and make you give up. Awful! Never again! Stay away!”

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Posted 7 years ago

“Delivered parcel quickly and efficiently at a reasonable price.”

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Posted 7 years ago

“Awful service. I placed an order for 1 small parcel to be collected which was booked in on Tuesday 27th of February I asked Interparcel twice that day if the service would still be collecting and was told they had contacted Hermes and they would be collecting, I waited at work until 9pm as that was the collection window and no one had arrived and I had to fight my way back through the snow. I then asked the day after if they'd be collecting and was told they would not and I had to pay an extra amount to have it upgraded to a next day service to be collected on Monday just to ensure my package got there on time by UPS. I paid this in the end which took a 3KG parcel to over £20.00, this was to be collected Monday the 5th of March, to be delivered Tuesday the 6th. This was then collected on Monday but then was not delivered Tuesday which was blamed on the weather, despite Scotland having the worst weather and this being collected and sitting in England. This was eventually delivered on the Wednesday, I had no update whatsoever on Tuesday and had to keep chasing. I contacted customer services and Chloe continually blamed "act of god" as the delay despite my main gripe being the continual lies told by the colleagues I had spoken to on instant chat and e-mail stating "the only way to ensure this is delivered next day is by paying this extra fee" and it was not. Was not offered any refund or even compensation for this. Will not use Interparcel again and will ensure the company I work for no longer use them and use a more reputable service that care for there customers.”

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Posted 7 years ago

“Great prices and very efficient delivery and collection service.I experienced both international and local delivery and both were excellent. With family in Ireland I will definitely be using this company again.”

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Posted 7 years ago

“Prompt delivery”

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Posted 7 years ago

“Quick and speedy”

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Posted 7 years ago

“best service i have ever used, and will always use when i have parcels to send mostly to germany great service”

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Posted 7 years ago

“User friendly website. Prompt delivery.”

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Posted 7 years ago

“Good price Good service”

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Posted 7 years ago

“POOR SERVICE. As a sender and a user of this website for over 6 months I refuse to use it now. There are many hidden charges to which they use bullying techniques to try and force you into paying. Customer service non existent.”

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Posted 7 years ago

Good Morning. Please can you send your order number to reviewus@interparcel.com so that this can be looked into as we do not have any hidden charges.

Posted 7 years ago

“They lie about delivery, it came once but on line was saying that it came 3 times (left just 1 flyer), they use 3th party like Hermes and they run from responsibilities. On Saturday morning told me that the parcels will arrive that day or Monday to find out that they sent it back to seller. I called the seller and he showed me an email from Interparcel saying that they didn' t had access to the location ( lies because I live on a main road, mews were access is not restricted). Today I found out that the parcels ( 2 car headlights and a metal front bar) are missing. The customer service are useless, rude and don' t have a clue. I don' t know how such company is allowed to be on the market. This are the tracking numbers: GB0154975687 and Gb5154975692. Doru PS: the delivery man didn 't bother to write all the details on the flyer, was to busy.”

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Posted 7 years ago

“Parcel went missing! Found then lost again..then found again! Month later parcel arrived! Paid for 2 day delivery!”

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Posted 7 years ago

“i recently had a very well packed parcel damaged in transit and even though the buyer has provided some photos interparcel are asking for more. I have explained that i am no longer in posession of the item and the buyer is unable to send better photos but have given interparcel the option of inspecting the item at the buyers. Interparcel is like a stuck record just repeating the same over and over again about the photos which is what i expected. I am a small seller and i refunded my buyer on the day they told me about the damage however interparcel which is a large organisation is greedy and trying everything to not pay out. I can no longer be bothered with the hassle for claiming the £30 i have lost but once again the greed of the big boys wins whilst they walk all over a small customer. Everything is about corporate greed nowadays. Edit”

Helpful Report

Posted 7 years ago

I am very sorry to hear that your item arrived damaged. With all damage claims we require photos of the damaged item and packaging so that the claim can be processed.

Posted 7 years ago

“Advised me of delivery time, and delivered on time within 1hour scheduled delivery time slot.”

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Posted 7 years ago

“Discussing customer service didn’t bother to locate parcel it’s sitt in northern hub if you get someone to look for it as it’s a large brown box all labelled.My child’s birthday presents sitting in northern hub. Hermes are not interested. I will never use this company again back to Royal Mail for me.”

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Posted 7 years ago

Good Morning. I am sorry for the issues that you have had with thsi order. I can see that this has been declared as lost and the claims team have emailed you directly about this.

Posted 7 years ago

Interparcel is rated 4.5 based on 9,936 reviews