Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Interparcel with a former employer, to which the service was excellent. I recently tried to send a present to a colleague in Sheffield, but no courier arrived to collect my parcel and no contact was made by Interparcel since. In the end, I sent the parcel with the more reliable Royal Mail. "Very Poor" does not sum up how disappointed I am with the service. Have let me down massively.”

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Posted 7 years ago

“Delivery time excellent”

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Posted 7 years ago

“The parcel got delivered on the day expected but I would have preferred to have been given a time slot like DPD do, then I wouldn’t have had to wait in all day”

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Posted 7 years ago

“Actually didn’t make me happy. Was written 4-9-th of April for receiving the parcel in BG, but today is 10-th and they still don’t have it. It’s a baby milk inside and was important to receive it on time. :(”

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Posted 7 years ago

“Nice people on chat line but ineffective. After paying a small (£25) deposit to trial the service, I then discovered that the entry process was painfully slow being completely manual (no imports or API) and would not fit into our shipping process. I asked for the deposit to be cancelled and despite assurances the money was taken. As the funds were unlikely to be returned I tried to use their service anyway. The whole service seems designed around a casual user that only sends a single parcel. Every parcel needs dimensions entered and the address manually entered although a postcode lookup assists with this. Every booking needs at least three clicks to opt out of overpriced insurance ( twice My Hermes rate!) before completing the booking. Having got this far it should be plain sailing but unfortunately each booking has its own label which needs to be individually printed rather than a simple "print all labels" function. Worse still the labels are A5 rather than the industry standard 4x6" and the PDF file provided is in landscape format with the page reversed so that trying to print a second label overwrites the first until you realise the problem. Overall, the rates are good providing you do not require any extras and if you are looking to send the occasional parcel then Interparcel is probably a good choice. However for small businesses, it is not workable. To succeed they need an API or csv file import function as well as the ability to connect to today's e-commerce platforms such as eBay and Amazon etc. I will use the small deposit I unwittingly paid and move onto another platform with better facilities.”

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Posted 7 years ago

“I had sent a shipment and realized i wanted it to get there quicker. I did call the helpline and offered to pay more or even drive down to the depot and collect the parcel back and send via DHL or FEDEX or a more reputable service. Both these options were denied to me for no logical reason. Further to this they eventually managed to lose my parcel altogether. This is a cheap service with incapable and unhelpful staff. I should have paid 5 times more and gone with a better service. be warned better to go with the a more reputable company. This is a Mickey mouse company with no regard for customer service........”

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Posted 7 years ago

“good good good”

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Posted 7 years ago

“When FedEx failed to deliver a parcel to Norway, Interparcel did nothing to assist, other than threatening to sue me for over £60 of return charges without asking me if I wanted the parcel returned! Really poor company, unwilling to help, they turn against their customers with venom when anything goes wrong. Avoid. I now find that parcelmonkey and parcel2go are cheaper for most services, so I will be using them instead.”

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Posted 7 years ago

“Interparcel always work for me. Either sending or receiving, I have never had a failure or poor service. Happy Easter”

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Posted 7 years ago

“Chloe Prebble in the customer service team was very helpful, she answered all of my question and was able to make some suggestions to help me with a difficult collection/delivery. Very happy with the service and would highly recommend calling if you have a problem. Nick”

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Posted 7 years ago

“I ordered a courier to pick up from England to Scotland (Moray) First day the courier did not turn up with no explanation as to why. Spoke to them and was assured they would collect the next day. Again they failed to collect, this time I was told that as I live north they would not deliver to my address. Considering they knew my address beforehand, why did they promise collection. its happened twice with 2 different couriers. I am extremely angry at their nonexistent customer service and I urge others not to use this company.”

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Posted 7 years ago

“I always use Interparcel as my preferred choice. On this one occasion, I was unhappy that a package I had covered in case of loss or damage took went missing but showed as signed for by the courier.... Interparcel said it had to wait for the courier to investigate but ultimately this was at least a month of myself having to email and find out what was going on as neither interparcel or the courier could actually tell me what had happened. However, once my inquiry had been sent to the appropriate person, I was impressed by how swiftly and efficiently it was handled, hence I have given 4 out of 5 stars. I especially want to thank Stacey Cuff from the Claims team for resolving this for me.”

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Posted 7 years ago

“Parcel was picked up from home at time stated. Arrived at granddaughter in Australia within time stated. Excellent”

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Posted 7 years ago

“Do not use Interparcel!!! Sent a package with them to France on the 2nd of March it is now the 26 of March and it had said it would be 10 days for delivery instead there was apparently no one home when they tried to deliver so now it’s being returned and apparently should be with me a good month after it was sent!!!!! Tried their chat service and got an extremely cheeky reply and basically to F off and that it was a self tracking service and it’s tough luck! Self tracking service more like no service! Absolutely disgusted and I hope you go out of business very very soon!!!!!”

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Posted 7 years ago

“Service all went as promised”

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Posted 7 years ago

“parcel was sent back, no specific reason as to why. was told that the address was unknown but had already used the same address and even the same courier in the past with no issues. when asked for refund, even a partial one as a gesture of goodwill, they would not give anything. I feel robbed. Spent my money to have a parcel 'sent' only for it to arrive back to me for no reason. very disappointed overall.”

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Posted 7 years ago

“It was in expensive and good service. Love 💕 it.”

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Posted 7 years ago

“Collection on time,delivered safely and intact. Cheaper than most firms”

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Posted 7 years ago

“Hi, We are a new business which relies on sending all kinds of parcels and packages to many locations. We had an issue with one of our regular deliveries and received a direct email from Becky B at Interparcel. She helped us with a issue of delivery and insurance. She was very helpful and gave us directions on how to best sort out our problem. Without this great personal service we would not have been confident in carrying out this important delivery. Many thanks to Interparcel Claims Dept'”

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Posted 7 years ago

“Interparcel received one star only for a driver picking up parcel being very polite and on time. I believe, when everything goes fine, they would be great as it seems to be a very straightforward process. However, whilst problems occur with the international shipment, the interparcel.com service assistants are no help, they show lack of interest and provide no support whatsoever!!! Communication with the customer service was OK until parcels were found to be held at the customs and they had to act promptly.Instead, they provided no help and genuinely tried to get rid of the customer by replying with an automatic message to several emails sent. Interparcel assistant was unable to locate my parcel until I used my sources to do so and provided the company's detail, that actually had my parcels, which was a different company that Interparcel claimed for. Unfair service and incompetent assistants.Already requested a full refund but they never got back to me.”

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Posted 7 years ago

Interparcel is rated 4.5 based on 9,925 reviews