Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chloe Prebble in the customer service team was very helpful, she answered all of my question and was able to make some suggestions to help me with a difficult collection/delivery. Very happy with the service and would highly recommend calling if you have a problem. Nick”

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Posted 7 years ago

“I ordered a courier to pick up from England to Scotland (Moray) First day the courier did not turn up with no explanation as to why. Spoke to them and was assured they would collect the next day. Again they failed to collect, this time I was told that as I live north they would not deliver to my address. Considering they knew my address beforehand, why did they promise collection. its happened twice with 2 different couriers. I am extremely angry at their nonexistent customer service and I urge others not to use this company.”

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Posted 7 years ago

“I always use Interparcel as my preferred choice. On this one occasion, I was unhappy that a package I had covered in case of loss or damage took went missing but showed as signed for by the courier.... Interparcel said it had to wait for the courier to investigate but ultimately this was at least a month of myself having to email and find out what was going on as neither interparcel or the courier could actually tell me what had happened. However, once my inquiry had been sent to the appropriate person, I was impressed by how swiftly and efficiently it was handled, hence I have given 4 out of 5 stars. I especially want to thank Stacey Cuff from the Claims team for resolving this for me.”

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Posted 7 years ago

“Parcel was picked up from home at time stated. Arrived at granddaughter in Australia within time stated. Excellent”

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Posted 7 years ago

“Do not use Interparcel!!! Sent a package with them to France on the 2nd of March it is now the 26 of March and it had said it would be 10 days for delivery instead there was apparently no one home when they tried to deliver so now it’s being returned and apparently should be with me a good month after it was sent!!!!! Tried their chat service and got an extremely cheeky reply and basically to F off and that it was a self tracking service and it’s tough luck! Self tracking service more like no service! Absolutely disgusted and I hope you go out of business very very soon!!!!!”

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Posted 7 years ago

“Service all went as promised”

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Posted 7 years ago

“parcel was sent back, no specific reason as to why. was told that the address was unknown but had already used the same address and even the same courier in the past with no issues. when asked for refund, even a partial one as a gesture of goodwill, they would not give anything. I feel robbed. Spent my money to have a parcel 'sent' only for it to arrive back to me for no reason. very disappointed overall.”

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Posted 7 years ago

“It was in expensive and good service. Love 💕 it.”

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Posted 7 years ago

“Collection on time,delivered safely and intact. Cheaper than most firms”

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Posted 7 years ago

“Hi, We are a new business which relies on sending all kinds of parcels and packages to many locations. We had an issue with one of our regular deliveries and received a direct email from Becky B at Interparcel. She helped us with a issue of delivery and insurance. She was very helpful and gave us directions on how to best sort out our problem. Without this great personal service we would not have been confident in carrying out this important delivery. Many thanks to Interparcel Claims Dept'”

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Posted 7 years ago

“Interparcel received one star only for a driver picking up parcel being very polite and on time. I believe, when everything goes fine, they would be great as it seems to be a very straightforward process. However, whilst problems occur with the international shipment, the interparcel.com service assistants are no help, they show lack of interest and provide no support whatsoever!!! Communication with the customer service was OK until parcels were found to be held at the customs and they had to act promptly.Instead, they provided no help and genuinely tried to get rid of the customer by replying with an automatic message to several emails sent. Interparcel assistant was unable to locate my parcel until I used my sources to do so and provided the company's detail, that actually had my parcels, which was a different company that Interparcel claimed for. Unfair service and incompetent assistants.Already requested a full refund but they never got back to me.”

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Posted 7 years ago

“Everything went well no problems”

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Posted 7 years ago

“Very efficient and user friendly site”

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Posted 7 years ago

“I thought I used Hermes via Parcels2go ? Confusing isn’t it.”

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Posted 7 years ago

“Excellent service, friendly driver, goods delivered in one piece within 2 days!!!! to germany..couldn't believe it. Definately use again. 5 star service at a very very good price”

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Posted 7 years ago

“Shocking. Parcel collected 8th March and still not delivered. Customer Services about as useful as a trap door in a Canoe. Shall not be using them again.”

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Posted 7 years ago

“Absolute joke 13 days and still no parcel They are quick enough to take my money Very rude on phone”

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Posted 7 years ago

“Doesn't even deserve the 1 star! Parcel collected 8 days laste and i was promised parcel would be delivered! Well guess what, after being collected 8 days late and after numerus phone calls i was promised parcel would be with me well well well 4 days later still no parcel! RUDE STAFF ON TELEPHONES NO ONE SEEMS TO CARE! 15 days and still no parcel! NEVER USE THESE COWBOYS AGAIN”

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Posted 7 years ago

I am sorry for the delay in your parcel. The courier has advised that they attempted dleivery on Saturday but the business was closed. It is back out for delivery today for you.

Posted 7 years ago

“very easy to book items collected and delivered without any problems also tend to be better value than some other couriers and the post office won"t hesitate to use them again”

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Posted 7 years ago

“48 hour service was a joke. It role anther t8 hours on top . I made error in item size by 4 jnches in lenght so they charged 4 times the original price. I put sizes they stated on there site and found same courier was only £27.00 not the £65.00 I got charged. Will never use again or recommended .”

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Posted 7 years ago

Interparcel is rated 4.5 based on 9,936 reviews