Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went well no problems”

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Posted 7 years ago

“Very efficient and user friendly site”

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Posted 7 years ago

“I thought I used Hermes via Parcels2go ? Confusing isn’t it.”

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Posted 7 years ago

“Excellent service, friendly driver, goods delivered in one piece within 2 days!!!! to germany..couldn't believe it. Definately use again. 5 star service at a very very good price”

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Posted 7 years ago

“Shocking. Parcel collected 8th March and still not delivered. Customer Services about as useful as a trap door in a Canoe. Shall not be using them again.”

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Posted 7 years ago

“Absolute joke 13 days and still no parcel They are quick enough to take my money Very rude on phone”

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Posted 7 years ago

“Doesn't even deserve the 1 star! Parcel collected 8 days laste and i was promised parcel would be delivered! Well guess what, after being collected 8 days late and after numerus phone calls i was promised parcel would be with me well well well 4 days later still no parcel! RUDE STAFF ON TELEPHONES NO ONE SEEMS TO CARE! 15 days and still no parcel! NEVER USE THESE COWBOYS AGAIN”

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Posted 7 years ago

I am sorry for the delay in your parcel. The courier has advised that they attempted dleivery on Saturday but the business was closed. It is back out for delivery today for you.

Posted 7 years ago

“very easy to book items collected and delivered without any problems also tend to be better value than some other couriers and the post office won"t hesitate to use them again”

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Posted 7 years ago

“48 hour service was a joke. It role anther t8 hours on top . I made error in item size by 4 jnches in lenght so they charged 4 times the original price. I put sizes they stated on there site and found same courier was only £27.00 not the £65.00 I got charged. Will never use again or recommended .”

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Posted 7 years ago

“I would just like to say that i am extremly pleased with the service provided by Interparcel. I had a rather large and awkward sized parcel to send from the UK to Germany. I did everything on the web site which i found simple and easy to use. I was given a very good price with UPS transport and told it would take up to 2/4 days to deliver. The parcel was picked up from me 3 hrs after i had submitted the request on the web. I tracked the parcel daily on the sight given which again was simple and very informative. I received a text to say that it was deliverd 3 days after it was picked up from me. The only thing was the delivery address on tracking page was the wrong one. However when checking with the person i had sent it to they had received it ok. So the address thing was a technical error. So i would just like to say thank you and UPS for a fantastic service and i would definataly recommend you and use you again 😊👍.”

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Posted 7 years ago

“thieving, robbing fraudulent company. Took unauthorised money off my card after I had cancelled a transaction. Worst Customer Service ever and their "revenue protection" LOL woman needs sacking”

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Posted 7 years ago

“I always use Interparcel and have always been very satisfied with their service. This week they have outperformed themselves when a parcel was not delivered correctly in Europe, and Jazz Wicker went out of her way to get the matter sorted. I will happily recommend Interparcel to others.”

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Posted 7 years ago

“Excellent service at a very competitive rate.”

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Posted 7 years ago

“Beware - Bullying business practices, invented "admin fees", misleading advertising. I have reported the misleading advertising to the Advertising Standards Agency so we'll skip over that one for the time being. My most recent experience is an ongoing nightmare. But other problems in the past, they just shrugged their shoulders and blamed the couriers. I should have moved on before. This last time, they tried to charge an additional admin fee of £50 after my parcel had been collected and delivered. I asked for info and evidence to support their claim all I got was an otherwise blank page with a few numbers on it, they called that a report. Then a power crazed member of their "Revenue Protection Team", who acts more like she's working some sort of protection racket, started on me. They wouldn't give an inch but also wouldn't provide any further information. I was threatened with court, debt collectors and denial of service. I spoke with just one reasonable member of staff who simply told me "this is what she does, she likes to win". They wouldn't listen and the Directors just ignored me... they obviously condone this type of behavior. Then I was banned from using their service - no big deal, there are plenty doing the same and in most cases a better job. I have sent over 700 parcels via other brokers and couriers since they banned me, so to say "she" works in revenue protection is a joke! I was fine with that but a year later I heard from other businesses near me that they had suddenly been banned - turns out she was festering with her grudge and decided to ban the entire post code and the post code of my home address too! One of these businesses had been using them for 11 years - utter madness. Who employs people that make business decisions like that? She will bring the company down eventually and I see that as a good thing. Their recent reports show a big decline in revenue so it's only a matter of time. All I wanted was an explanation of the charge they attempted to coerce. If it was a legitimate claim then why haven't they pursued it through legitimate means? They have deleted scores of complaints from their Facebook page, offer a filtered view on trustpilot reviews and simply ignore any issues. This really is a sinister and unpleasant organisation that refuses to act with morals or integrity.”

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Posted 7 years ago

“Stay away from interparcel Stay away from interparcel. I used them to send 3 parcels and they lost all of them. Disgraceful! All of them at the same time. Beyond all statistics! Very bad customer service who kept on assuring me that a refund was going to be made: and after 5 months they refunded only a rediculous amount compared to the value of the items they had lost. So many people from customer service got involved in the claim and all of them were giving contradictory and false information. Just a way to confuse you, exasperate you and make you give up. Awful! Never again! Stay away!”

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Posted 7 years ago

“Delivered parcel quickly and efficiently at a reasonable price.”

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Posted 7 years ago

“Awful service. I placed an order for 1 small parcel to be collected which was booked in on Tuesday 27th of February I asked Interparcel twice that day if the service would still be collecting and was told they had contacted Hermes and they would be collecting, I waited at work until 9pm as that was the collection window and no one had arrived and I had to fight my way back through the snow. I then asked the day after if they'd be collecting and was told they would not and I had to pay an extra amount to have it upgraded to a next day service to be collected on Monday just to ensure my package got there on time by UPS. I paid this in the end which took a 3KG parcel to over £20.00, this was to be collected Monday the 5th of March, to be delivered Tuesday the 6th. This was then collected on Monday but then was not delivered Tuesday which was blamed on the weather, despite Scotland having the worst weather and this being collected and sitting in England. This was eventually delivered on the Wednesday, I had no update whatsoever on Tuesday and had to keep chasing. I contacted customer services and Chloe continually blamed "act of god" as the delay despite my main gripe being the continual lies told by the colleagues I had spoken to on instant chat and e-mail stating "the only way to ensure this is delivered next day is by paying this extra fee" and it was not. Was not offered any refund or even compensation for this. Will not use Interparcel again and will ensure the company I work for no longer use them and use a more reputable service that care for there customers.”

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Posted 7 years ago

“Great prices and very efficient delivery and collection service.I experienced both international and local delivery and both were excellent. With family in Ireland I will definitely be using this company again.”

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Posted 7 years ago

“Prompt delivery”

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Posted 7 years ago

“Quick and speedy”

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Posted 7 years ago

Interparcel is rated 4.5 based on 9,925 reviews