Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“Very happy with this service”

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Posted 7 years ago

“Driver could not find address, had to collect from depot.”

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Posted 7 years ago

“I sent a parcel from the UK to the ROI on the 11th April , today is the 4th May and it has not arrived. After several emails they said the parcel is being returned and I will not get my money back. So do yourself a favour and use someone else. No Parcel , no delivery and no money back. £17 down the drain.”

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Posted 7 years ago

“Easy transaction, collected on time and delivered on time. Top quality service”

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Posted 7 years ago

“Courier didn't show up and I was not notified nor was the collection rebooked.”

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Posted 7 years ago

“Excellent Service - great communications”

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Posted 7 years ago

“A very easy and efficient service. Prompt delivery. Easy to track. Good price”

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Posted 7 years ago

“dont even try you will never get your goods the most unprofecional an dredfull company have booked the sme parcel 6 times and 6 times they have lost the parcel with 2 diferent agents .The delivery still no been made have been waiting for 3 weeks do need the coffee mashin ASAP .no replay.2 weeks later replay,Exeter, United Kingdom 11/04/2018 5:13 We're attempting to verify the package location. / Lost package investigation ,4 weeks later,Exeter, United Kingdom 11/04/2018 5:13 We're attempting to verify the package location. / Lost package investigation and on and on”

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Posted 7 years ago

“Absolute ridiculous company, sent a parcel express to arrive in Oslo yesterday at 12.00 = still not received it. One person says its held by customs then phone OSLO local UPS site who say its still held by customers - they have not a clue - all anyone say is oh dear wish we could help - yes you bl**dy well can help - FIND OUT WHERE MY PARCEL IS!!!!”

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Posted 7 years ago

“Really easy to use website; even a simpleton like me can arrange a courier at a good rate”

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Posted 7 years ago

“Good price good service”

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Posted 7 years ago

“waited for collection for 4 days. everyday they were sorry and rebooking for the day after and no one turned up. after the 4th try i decided to cancel my order. unreliable”

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Posted 7 years ago

“Arrived as expected, no issues.”

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Posted 7 years ago

“Some parcels didnt arrive and i tried to speak with someone else and that is not possible. I dissatisfied about your customers service, you have to have a customer service phone for any questions or problems.”

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Posted 7 years ago

“The parcel was not collected on the day it should have been collected.”

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Posted 7 years ago

“Fab service”

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Posted 7 years ago

“I've used this company for a long time, their prices are decent and normal customer service very helpful and responsive. However, I received an email saying my parcel hadn't been delivered and I'd need to pay £15 to get it back. As the parcel wasn't worth that I didn't bother. A week later I received the following: "We are disappointed to discover that, despite our recent correspondence, our records show the balance of £15.60 is still outstanding. This is your final opportunity to settle this balance before we pass this matter over to our legal team who will determine whether it is in our interests to continue with legal action to recover this debt. Please call us on 0333 3000 700 with a valid debit/credit card to make payment. Should payment not be received within seven days, this matter will be forwarded to our solicitors without further reference to you. If we are forced to issue proceedings against you then we will be claiming interest, court fees and solicitors costs on top of the amount outstanding. We trust the above will not be necessary and that we will receive payment by 24/04/2018. Kindly note that we will not accept any further orders from you until this matter has been resolved." I found this to be really unnecessarily aggressive. I spend literally thousands a year with this company. Firstly to me it seems ridiculous that I should have to pay double when they don't successfully deliver a parcel I've already paid for, secondly, do they really need to go on like that about a £15 bill, and only after a short period of time?? Bullying tactics are rubbish. Either way, their way of dealing with long-standing, cash spending customers isn't up to scratch and I for one will be taking my business elsewhere.”

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Posted 7 years ago

“Out of six parcels just one got delivered to the correct customer...despite our clear and detailed labelling. Four went to the wrong customers and one got lost completely by their courier DX. Despite many calls by us and many broken promises by them, one week later and they have done naff all to remedy the problems they have caused us. They are refusing to refund, which would be the very least they could do given the professional embarrassment caused...and contribute to our compensation the affected customers but that meets with the most determination shown by them so far with the word "No" Utterly ridiculous. Totally unprofessional, inefficient and basically USELESS....you would be well advised to use any other company but this one.”

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Posted 7 years ago

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Posted 7 years ago

“They're a useless intermediary who are as clueless as you as to the activity of the couriers. You're much better off dealing with the couriers directly from the start as they won't speak to you if you booked via Interparcel. Their main advantage (they say) is that their customer service team is more available than most couriers, however, all they do is try and fail to get hold of the courier themselves. They have no control over the delivery process and can give no information unless the courier speaks to them.”

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Posted 7 years ago

Interparcel is rated 4.5 based on 9,925 reviews