Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“just now Been sending parcels for years with interparcel personally and through multiple businesses I have worked for. 2-3 weeks after sending a parcel to Scotland received an email with rediculous charges apparently due to incorrect dimensions. The carrier was parcelforce whom I firmly believe are lying. I have provided what evidence I can that information supplied was correct. Parcelforce have provided nothing. Interparcel have put the charges of £50+ on a £15 original shipping cost on me. DO NOT TRUST OR USE THIS COMPANY. PARCELFORCE AND INTERPARCEL SCAM CUSTOMERS 2 WEEKS AFTER DELIVERY FOR EXCESSIVE CHARGES AND DON'T GIVE A SH*T ABOUT THE LOYALTY OF THEIR CUSTOMERS. If I could rate them as 0 stars I would.”

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Posted 7 years ago

I am sorry that you have had an issue with this order. The courier has contacted us as this item was larger than the dimensions declared. Due to this we have received surcharges. I can see that you are already in contact with us and would advise that you send in any evidence of the size of your parcel so that this can be challenged.

Posted 7 years ago

“Simple to use”

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Posted 7 years ago

“The price was good and easy to get collection”

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Posted 7 years ago

“Second time an item has been lost. I have lost a fortune with this company now. Never ever going to use them again... Mortified.”

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Posted 7 years ago

“You damaged my companies reputation, refused to accept responsibility, refused to give me a refund for a parcel that was never collected. Disgusting customer service skills. Im refunding my customer for a parcel that was taken and never delivered and grovelling to them for your error that you just dismissed when i addressed it with yourselves. Basically when i purchase a service, it may or may not happen and thats tough. SHOCKING!”

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Posted 7 years ago

“Perfect communication and service level brilliant”

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Posted 7 years ago

“I always use Interparcel. I can pick drop off at a shop or pick it up from my door. It remembers me so I dont have to enter half the info. Its just so easy to use & I dont see others being consistently cheaper.”

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Posted 7 years ago

“Arrived safe”

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Posted 7 years ago

“Good communication and on time,”

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Posted 7 years ago

“No hassle.”

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Posted 7 years ago

“I was called beforehand to make sure that someone would be available for collection-all went well, parcel delivered in good time and very happy with the service”

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Posted 7 years ago

“Sent a parcel to France on the 12th April it arrived in Macon a few days later but then nothing! So I went on their live chat and was informed the address was incorrect. I double checked it and sent it again. They said they still not find it and could I send them the customers phone number in France so they could get directions. I gave them the phone number but customer said they never rang. I was constantly on live chat trying to get this parcel delivered and was eventually told it would be going to a local delivery office so customer could pick it up and they would let me know what office and when. I heard nothing and then when I checked the tracking it said "Customer requested return" and it was now back in the UK. I never requested a return. I went on to live chat today and was told if I want it back I have to pay £17 because the address was wrong. It turns out the address is correct but they just could not find it and they also lied on the live chat saying I had requested a return. Will never use again!! I will now contact their CEO”

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Posted 7 years ago

“Very happy with this service”

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Posted 7 years ago

“Driver could not find address, had to collect from depot.”

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Posted 7 years ago

“I sent a parcel from the UK to the ROI on the 11th April , today is the 4th May and it has not arrived. After several emails they said the parcel is being returned and I will not get my money back. So do yourself a favour and use someone else. No Parcel , no delivery and no money back. £17 down the drain.”

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Posted 7 years ago

“Easy transaction, collected on time and delivered on time. Top quality service”

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Posted 7 years ago

“Courier didn't show up and I was not notified nor was the collection rebooked.”

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Posted 7 years ago

“Excellent Service - great communications”

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Posted 7 years ago

“A very easy and efficient service. Prompt delivery. Easy to track. Good price”

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Posted 7 years ago

“dont even try you will never get your goods the most unprofecional an dredfull company have booked the sme parcel 6 times and 6 times they have lost the parcel with 2 diferent agents .The delivery still no been made have been waiting for 3 weeks do need the coffee mashin ASAP .no replay.2 weeks later replay,Exeter, United Kingdom 11/04/2018 5:13 We're attempting to verify the package location. / Lost package investigation ,4 weeks later,Exeter, United Kingdom 11/04/2018 5:13 We're attempting to verify the package location. / Lost package investigation and on and on”

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Posted 7 years ago

Interparcel is rated 4.5 based on 9,937 reviews