Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You damaged my companies reputation, refused to accept responsibility, refused to give me a refund for a parcel that was never collected. Disgusting customer service skills. Im refunding my customer for a parcel that was taken and never delivered and grovelling to them for your error that you just dismissed when i addressed it with yourselves. Basically when i purchase a service, it may or may not happen and thats tough. SHOCKING!”

Helpful Report

Posted 7 years ago

“Perfect communication and service level brilliant”

Helpful Report

Posted 7 years ago

“I always use Interparcel. I can pick drop off at a shop or pick it up from my door. It remembers me so I dont have to enter half the info. Its just so easy to use & I dont see others being consistently cheaper.”

Helpful Report

Posted 7 years ago

“Arrived safe”

Helpful Report

Posted 7 years ago

“Good communication and on time,”

Helpful Report

Posted 7 years ago

“No hassle.”

Helpful Report

Posted 7 years ago

“I was called beforehand to make sure that someone would be available for collection-all went well, parcel delivered in good time and very happy with the service”

Helpful Report

Posted 7 years ago

“Sent a parcel to France on the 12th April it arrived in Macon a few days later but then nothing! So I went on their live chat and was informed the address was incorrect. I double checked it and sent it again. They said they still not find it and could I send them the customers phone number in France so they could get directions. I gave them the phone number but customer said they never rang. I was constantly on live chat trying to get this parcel delivered and was eventually told it would be going to a local delivery office so customer could pick it up and they would let me know what office and when. I heard nothing and then when I checked the tracking it said "Customer requested return" and it was now back in the UK. I never requested a return. I went on to live chat today and was told if I want it back I have to pay £17 because the address was wrong. It turns out the address is correct but they just could not find it and they also lied on the live chat saying I had requested a return. Will never use again!! I will now contact their CEO”

Helpful Report

Posted 7 years ago

“Very happy with this service”

Helpful Report

Posted 7 years ago

“Driver could not find address, had to collect from depot.”

Helpful Report

Posted 7 years ago

“I sent a parcel from the UK to the ROI on the 11th April , today is the 4th May and it has not arrived. After several emails they said the parcel is being returned and I will not get my money back. So do yourself a favour and use someone else. No Parcel , no delivery and no money back. £17 down the drain.”

Helpful Report

Posted 7 years ago

“Easy transaction, collected on time and delivered on time. Top quality service”

Helpful Report

Posted 7 years ago

“Courier didn't show up and I was not notified nor was the collection rebooked.”

Helpful Report

Posted 7 years ago

“Excellent Service - great communications”

Helpful Report

Posted 7 years ago

“A very easy and efficient service. Prompt delivery. Easy to track. Good price”

Helpful Report

Posted 7 years ago

“dont even try you will never get your goods the most unprofecional an dredfull company have booked the sme parcel 6 times and 6 times they have lost the parcel with 2 diferent agents .The delivery still no been made have been waiting for 3 weeks do need the coffee mashin ASAP .no replay.2 weeks later replay,Exeter, United Kingdom 11/04/2018 5:13 We're attempting to verify the package location. / Lost package investigation ,4 weeks later,Exeter, United Kingdom 11/04/2018 5:13 We're attempting to verify the package location. / Lost package investigation and on and on”

Helpful Report

Posted 7 years ago

“Absolute ridiculous company, sent a parcel express to arrive in Oslo yesterday at 12.00 = still not received it. One person says its held by customs then phone OSLO local UPS site who say its still held by customers - they have not a clue - all anyone say is oh dear wish we could help - yes you bl**dy well can help - FIND OUT WHERE MY PARCEL IS!!!!”

Helpful Report

Posted 7 years ago

“Really easy to use website; even a simpleton like me can arrange a courier at a good rate”

Helpful Report

Posted 7 years ago

“Good price good service”

Helpful Report

Posted 7 years ago

“waited for collection for 4 days. everyday they were sorry and rebooking for the day after and no one turned up. after the 4th try i decided to cancel my order. unreliable”

Helpful Report

Posted 7 years ago

Interparcel is rated 4.5 based on 9,933 reviews