Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“Parcels shipped efficiently & quickly with no issues”

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Posted 7 years ago

“Quick and easy transaction”

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Posted 7 years ago

“absolute cowboys! I paid extra for insurance, they smashed up my parcel and refused to pay out on the insurance! Swear well clear from these crooks!”

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Posted 7 years ago

Good Morning Jamie, I am sorry that this arrived damaged. Unfortunately the item you sent is classed as restricted so it is not covered against any damages.

Posted 7 years ago

“Parcel not delivered as driver changing reasons was on a 24hr delivery in end collected from depot 4 days later ourselves, driver said no one at drop point at 9pm but office open till 10pm weekdays then parcel was to heavy and then contradicted himself with could not find address yet huge building”

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Posted 7 years ago

“lost my parcel. don't know when it will arrive”

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Posted 7 years ago

“Paid for 24 hour delivery but the item turned up 2 days after the original delivery date. Customer service a waste of space and not up dates or apologies.”

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Posted 7 years ago

Good Morning Darren. I am very sorry that this order arrived later than expected. Unfortunately the service booked does not come with a money back guarantee for late delivery so we have been unable to issue a refund on this occasion.

Posted 7 years ago

“Extremely poor service. Item got delivered completely smashed therefore, I lost out and they wouldn't even consider the customers feelings and refund the courier fee at least. I Would NOT Recommend this service to any one.”

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Posted 7 years ago

Good Morning. I am very sorry that this has arrived damaged. Unfortunately the item you have sent was classed as a restricted item which means that you are only covered if the item is lost, you are not covered or damages. The carriers do try and take as much care as possible when handling your goods but unfortunately all couriers will experience some damages within the network.

Posted 7 years ago

“A customer service that is not fit for purpose”

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Posted 7 years ago

“just now Been sending parcels for years with interparcel personally and through multiple businesses I have worked for. 2-3 weeks after sending a parcel to Scotland received an email with rediculous charges apparently due to incorrect dimensions. The carrier was parcelforce whom I firmly believe are lying. I have provided what evidence I can that information supplied was correct. Parcelforce have provided nothing. Interparcel have put the charges of £50+ on a £15 original shipping cost on me. DO NOT TRUST OR USE THIS COMPANY. PARCELFORCE AND INTERPARCEL SCAM CUSTOMERS 2 WEEKS AFTER DELIVERY FOR EXCESSIVE CHARGES AND DON'T GIVE A SH*T ABOUT THE LOYALTY OF THEIR CUSTOMERS. If I could rate them as 0 stars I would.”

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Posted 7 years ago

I am sorry that you have had an issue with this order. The courier has contacted us as this item was larger than the dimensions declared. Due to this we have received surcharges. I can see that you are already in contact with us and would advise that you send in any evidence of the size of your parcel so that this can be challenged.

Posted 7 years ago

“Simple to use”

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Posted 7 years ago

“The price was good and easy to get collection”

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Posted 7 years ago

“Second time an item has been lost. I have lost a fortune with this company now. Never ever going to use them again... Mortified.”

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Posted 7 years ago

“You damaged my companies reputation, refused to accept responsibility, refused to give me a refund for a parcel that was never collected. Disgusting customer service skills. Im refunding my customer for a parcel that was taken and never delivered and grovelling to them for your error that you just dismissed when i addressed it with yourselves. Basically when i purchase a service, it may or may not happen and thats tough. SHOCKING!”

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Posted 7 years ago

“Perfect communication and service level brilliant”

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Posted 7 years ago

“I always use Interparcel. I can pick drop off at a shop or pick it up from my door. It remembers me so I dont have to enter half the info. Its just so easy to use & I dont see others being consistently cheaper.”

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Posted 7 years ago

“Arrived safe”

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Posted 7 years ago

“Good communication and on time,”

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Posted 7 years ago

“No hassle.”

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Posted 7 years ago

“I was called beforehand to make sure that someone would be available for collection-all went well, parcel delivered in good time and very happy with the service”

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Posted 7 years ago

“Sent a parcel to France on the 12th April it arrived in Macon a few days later but then nothing! So I went on their live chat and was informed the address was incorrect. I double checked it and sent it again. They said they still not find it and could I send them the customers phone number in France so they could get directions. I gave them the phone number but customer said they never rang. I was constantly on live chat trying to get this parcel delivered and was eventually told it would be going to a local delivery office so customer could pick it up and they would let me know what office and when. I heard nothing and then when I checked the tracking it said "Customer requested return" and it was now back in the UK. I never requested a return. I went on to live chat today and was told if I want it back I have to pay £17 because the address was wrong. It turns out the address is correct but they just could not find it and they also lied on the live chat saying I had requested a return. Will never use again!! I will now contact their CEO”

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Posted 7 years ago

Interparcel is rated 4.5 based on 9,925 reviews