Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“Delivered as said in text”

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Posted 7 years ago

“Goods arrived on time undamaged, very friendly driver”

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Posted 7 years ago

“all good....international to nz worked well”

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Posted 7 years ago

“All good! thank you very much ;)”

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Posted 7 years ago

“Honest reliable service. Hightly recommended.”

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Posted 7 years ago

“Collected early, no waiting around all day”

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Posted 7 years ago

“Easy to arrange and local shops to drop off your parcel”

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Posted 7 years ago

“Quick and efficient”

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Posted 7 years ago

“A good service, on time and efficient.”

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Posted 7 years ago

“My parcel was delivered to Germany in less than a week. Really quick service, I have recommended Interparcel to all my friends and family ..”

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Posted 7 years ago

“Simple to arrange, prompt pick-up and delivery”

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Posted 7 years ago

“Paid the amount but no-one bothered to fetch it or even tried to reply - had no refund”

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Posted 7 years ago

“Parcels shipped efficiently & quickly with no issues”

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Posted 7 years ago

“Quick and easy transaction”

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Posted 7 years ago

“absolute cowboys! I paid extra for insurance, they smashed up my parcel and refused to pay out on the insurance! Swear well clear from these crooks!”

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Posted 7 years ago

Good Morning Jamie, I am sorry that this arrived damaged. Unfortunately the item you sent is classed as restricted so it is not covered against any damages.

Posted 7 years ago

“Parcel not delivered as driver changing reasons was on a 24hr delivery in end collected from depot 4 days later ourselves, driver said no one at drop point at 9pm but office open till 10pm weekdays then parcel was to heavy and then contradicted himself with could not find address yet huge building”

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Posted 7 years ago

“lost my parcel. don't know when it will arrive”

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Posted 7 years ago

“Paid for 24 hour delivery but the item turned up 2 days after the original delivery date. Customer service a waste of space and not up dates or apologies.”

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Posted 7 years ago

Good Morning Darren. I am very sorry that this order arrived later than expected. Unfortunately the service booked does not come with a money back guarantee for late delivery so we have been unable to issue a refund on this occasion.

Posted 7 years ago

“Extremely poor service. Item got delivered completely smashed therefore, I lost out and they wouldn't even consider the customers feelings and refund the courier fee at least. I Would NOT Recommend this service to any one.”

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Posted 7 years ago

Good Morning. I am very sorry that this has arrived damaged. Unfortunately the item you have sent was classed as a restricted item which means that you are only covered if the item is lost, you are not covered or damages. The carriers do try and take as much care as possible when handling your goods but unfortunately all couriers will experience some damages within the network.

Posted 7 years ago

“A customer service that is not fit for purpose”

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Posted 7 years ago

Interparcel is rated 4.5 based on 9,937 reviews