Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After looking for a cheap parcel delivery service I fell upon a company called interparcel. For 50 pence more they even came and collected my item from my home address. the item was delivered to the person before the stated time which is always great in my mind .”

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Posted 6 years ago

“Good delivery unlike p2go who i might had i use to use who are diabolical inconsiderate incompetent imbeciles will never use again i will use you in future”

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Posted 6 years ago

“cannot praise this company enough xx always happy to help xx never had a bad issue yet and been using for years xx very good prices xx no need to go any where else xx”

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Posted 6 years ago

“Always use interparcel for best rates as only send shipments adhoc. Libby White always a help if I need anything and goes the extra mile to keep me informed.”

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Posted 6 years ago

“Very easy to arrange online and a very competitive price too”

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Posted 6 years ago

“Easy to use site. Good prices. Downside is the additional cost of compensation over £25 for Parcelforce 24 when it's £100 elsewhere. And I'd prefer my own return address on the label, not that of Interparcel.”

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Posted 6 years ago

“I recently sent 2 flight-cases with this company and god I was wrong to do so. A flight-case is a box made to keep things safe while traveling so it's square (easy to stack), it has handles (easy to move) and mine wore also empty (easy to handle)!!!! After I received them I got an e-mail (and we're up to five now with threats from them to take me to court and come & collect their money) that I have to pay double the amount I paid for shipping because the parcels wore not in a cardboard box!? What? Seriously? Why? Why would you put a flight-case made specially for easy handling & traveling in a cardboard box? It's beyond me, but hey, it's their policy! I would give this company 0 stars and advice anyone to read carefully their policy ( I know, you don't always have the time right? If so don't use them!!!) before sending anything with them! Shameful tactics! 0 stars from me!”

Helpful Report

Posted 6 years ago

Good Morning Paul I am sorry for the issues that you have had with this order. If an item is not sufficiently packaged it can result in extra charges as it may not be able to go on the conveyor belts and will require extra handling. I am very sorry about this but this charge will need to be paid.

Posted 6 years ago

“Very smooth from start to finish and all delivered in good order, will definitely use again”

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Posted 6 years ago

“So easy to book, drop off and took less than a week to deliver to Hong Kong. Definitely will use this company again.”

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Posted 6 years ago

“I used this company to post a parcel to Italy with all the valid information. The items are for a disabled child. They did not post the parcel and keep asking for more money. This company is a fraud and there website is deceitful. Customer service is a disgrace. I never got my parcel back or refund. I will never recommend your company to anyone. If there is zero rate I will give than. This company should never be open.”

Helpful Report

Posted 6 years ago

I am sorry for the issues that you have had with this order. Unfortunately this was returned to us as the depot were having difficulties delivering. As we were not contacted in time the parcel is automatically returned to us and we are billed the return charges.

Posted 6 years ago

“Great delivery service”

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Posted 6 years ago

“Cheap rates, quick response, reliable couriers.”

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Posted 6 years ago

“Most reliable courier agent we have come across in the UK. Large range of service options and carriers. Very prompt tracking and chase up service if required.”

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Posted 6 years ago

“Very efficient service. Worked like clockwork especially at its Spanish destination where things can get tricky!”

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Posted 6 years ago

“We have had so many parcels go missing or damaged it's crazy mainly by my hermes”

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Posted 6 years ago

“Very easy and reasonably priced convenient also, all in all a good service”

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Posted 6 years ago

“Easy to use and always efficient. Rarely have any problems, but if I do, they're sorted quickly.”

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Posted 6 years ago

“lead times are false. be careful using this company if you have urgent items to be delivered.”

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Posted 6 years ago

“The times they quote when you book your service are not met. Twice I have had a delivery booked on an express service which has then been late. Avoid this company, they will do nothing to try to help you.”

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Posted 6 years ago

“Received what I ordered in a prompt and professional manner.”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,925 reviews