Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always use Interparcel for sending presents abroad and they always arrive very quickly and undamaged so I am a very satisfied customer. They also delivered a parcel to me recently with no problems.”

Helpful Report

Posted 6 years ago

“parcel arrived undamaged and was put in a safe place as no-one was home.”

Helpful Report

Posted 6 years ago

“Used to be good but becoming increasingly unreliable - Two 'Failed collections' in one week, and no compensation. They won't even guarantee to get the shipment to its destination in the quoted timeframe, when you pull them up on it the just quote small print at you.”

Helpful Report

Posted 6 years ago

“very good service”

Helpful Report

Posted 6 years ago

“I will NEVER use Interparcel again. Back up and customer service is non-existent. No interest in helping the customer or sorting issues. Any problem and everyone is to blame but themselves. Anyone reading this take heed - DO NOT USE INTERPARCEL and be warned, if there's a problem you're on your own.”

Helpful Report

Posted 6 years ago

“Brilliant! What else can I say?”

Helpful Report

Posted 6 years ago

“No communication around lost parcel. Customer Service "with the amount of traffic that goes through our network, it's obviously a risk" ??”

Helpful Report

Posted 6 years ago

“Spammers! Send you spam email asking for reviews! I wouldn't use!”

Helpful Report

Posted 6 years ago

“the delivery was quick driver very pleasant, but, when parcel unwrapped bin was very badly dented, have had to use it but not very happy about it”

Helpful Report

Posted 6 years ago

“good price and reliable service”

Helpful Report

Posted 6 years ago

“Very good service . Easy to drop off at local petrol station and about three weeks later it arrives in New Zealand. Competitive prices too.”

Helpful Report

Posted 6 years ago

“Excellent, drop off point very helpful and delivered on time, customer well satisfied.”

Helpful Report

Posted 6 years ago

“A parcel sent from the UK to Portugal was not delivered and Interparcel offered different and ridiculous explanations every time we contacted them to ask about the parcel. Either they are liars or completely incompetent, or both. No one tried to contact the sender or the receiver to solve the problem with the delivery and the parcel was sent back to the UK. completely ridiculous and awful service.”

Helpful Report

Posted 6 years ago

“The company did not show on the date that was booked to collect the parcel. I needed to get in touch with them to collect it the next day.”

Helpful Report

Posted 6 years ago

“you arrived to collect on time!”

Helpful Report

Posted 6 years ago

“Easy to use - collected within the time stated.”

Helpful Report

Posted 6 years ago

“Highly recommend! Thank you”

Helpful Report

Posted 6 years ago

“" POOR STANDARDS " Parcel lost by INTERPARCEL , CUSTOMER paid insurance , still making customer jump through hoops to get paid for loss caused by NEGLIGENT ACTION BY INTERPARCEL. CUSTOMER SERVICE POOR , DELIVERY SERVICE OFFERED POOR, DELAY PAYMENT OF LOSSES UP TO 1 MONTH FOR NO VALID REASON . WANTS YOU TO WAIVER ANY LIABILITY TO INTERPARCEL EVEN THOUGH THEY ARE AT FAULT .... BREACH CONSUMER LAWS. Watch this company they do not offer a reasonable service and DO NOT HONOUR OR TAKE RESPONSIBILITY FOR THEIR NEGLIGENT ACTIONS . YOUR PARCELS ARE NOT SAFE WITH THIS GROUP BEWARE !!”

Helpful Report

Posted 6 years ago

“high standard service”

Helpful Report

Posted 6 years ago

“Excellent”

Helpful Report

Posted 6 years ago

Interparcel is rated 4.5 based on 9,925 reviews