Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent Service. Highly recommend it.”

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Posted 6 years ago

“No one came to collect my parcel after placing order, re-booked it 5 times and same - no show. no contact from Interparcel at all. Absolutely appalling.”

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Posted 6 years ago

“The driver made a mistake, now my parcel was held by custom and there's no refund for undelivered parcel.”

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Posted 6 years ago

“Very satisfied certainly. Use again.”

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Posted 6 years ago

“V. good service!”

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Posted 6 years ago

“Interparcel offer a really reliable cost effective service”

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Posted 6 years ago

“Quick and easy to use, professional service”

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Posted 6 years ago

“Usually quite happy with Interparcel, but after a recent failure to deliver on services promised, Interparcel were unhelpful and unwilling to do anything to help ease a situation caused by one of the carriers they offer services of to their customers. They really do seem to be a middle man who doesn't want to get involved should any problem arise. I would in future look to deal directly with one of the carriers they offer services of.”

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Posted 6 years ago

“excellent service will be using and recommending you again”

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Posted 6 years ago

“Fantastic service, I've sent 2 large parcels to France and one to Scotland, very prompt and efficient and good prices.”

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Posted 6 years ago

“I use the service regularly and i have not ever been disappointed with it.”

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Posted 6 years ago

“Picked up when they said and delivered to Vietnam when they said great service”

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Posted 6 years ago

“Wonderfully easy system from beginning to end”

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Posted 6 years ago

“Really really pleased. From start to finish, professional and friendly. Thank you!!”

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Posted 6 years ago

“Easy to use, lots of options. Would recommend.”

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Posted 6 years ago

“Not bery good espcially when they loose your parcel dont even refund you for the postage -which ahould atleast be refunded as they failed to deliver a service which they claim”

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Posted 6 years ago

“Worst customer support experience ever. I booked a parcel to be delivered to Reunion Island and through Interparcel using TNT. My Parcel was delivered to Argentina. TNT told me they can't speak to me as i have no contractual obligation with them and should speak to Interparcel. The customer service obtained is insufficient and it is like no one can use common sense to evaluate the error done by TNT. I have been begging Interparcrel to contact TNT who should have a process of rectifying a delivery error but Interparcel customer service is just not keen on putting pressure on TNT to rectify the error and re-direct my parcel to Reunion Island. The customer service team just says they are going to wait for TNT to provide an update and it could take up to 120 days. A parcel which was meant to be delivered in a week's time is now sitting in a customs warehouse in Argentina and because Interparcel customer service can't see that it is their duty on my behalf to keep chasing TNT about, i have been made to feel like my shipment doesn't matter and all i have to do is sit wait for 120 days. To add insult to injury, i was told if i wanted to cancel it and get a refund. All i just want is my parcel to be delivered to the correct address and for interparcel to fulfil their contractual obligation of ensuring the parcel is delivered from point A to B which at the moment they are failing to do. I am definitely not going to use interparcel again and will stick to going direct with the shipping companies. Anyone who reads should take note when you plan to use Interparcel as a service. You may end up being in the same situation just like i am and wish you had done it otherwise. Interparcel your service just went down and wish you had the same support you did a few years ago. All i need is you to fulfil your obligation and we can part ways.”

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Posted 6 years ago

“Great, on time and a high class professional service”

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Posted 6 years ago

“So quick- so easy- so simple. Thank you.”

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Posted 6 years ago

“horrible people very repugnant repulsive”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,925 reviews