Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“the delivery was quick driver very pleasant, but, when parcel unwrapped bin was very badly dented, have had to use it but not very happy about it”

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Posted 7 years ago

“good price and reliable service”

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Posted 7 years ago

“Very good service . Easy to drop off at local petrol station and about three weeks later it arrives in New Zealand. Competitive prices too.”

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Posted 7 years ago

“Excellent, drop off point very helpful and delivered on time, customer well satisfied.”

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Posted 7 years ago

“A parcel sent from the UK to Portugal was not delivered and Interparcel offered different and ridiculous explanations every time we contacted them to ask about the parcel. Either they are liars or completely incompetent, or both. No one tried to contact the sender or the receiver to solve the problem with the delivery and the parcel was sent back to the UK. completely ridiculous and awful service.”

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Posted 7 years ago

“The company did not show on the date that was booked to collect the parcel. I needed to get in touch with them to collect it the next day.”

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Posted 7 years ago

“you arrived to collect on time!”

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Posted 7 years ago

“Easy to use - collected within the time stated.”

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Posted 7 years ago

“Highly recommend! Thank you”

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Posted 7 years ago

“" POOR STANDARDS " Parcel lost by INTERPARCEL , CUSTOMER paid insurance , still making customer jump through hoops to get paid for loss caused by NEGLIGENT ACTION BY INTERPARCEL. CUSTOMER SERVICE POOR , DELIVERY SERVICE OFFERED POOR, DELAY PAYMENT OF LOSSES UP TO 1 MONTH FOR NO VALID REASON . WANTS YOU TO WAIVER ANY LIABILITY TO INTERPARCEL EVEN THOUGH THEY ARE AT FAULT .... BREACH CONSUMER LAWS. Watch this company they do not offer a reasonable service and DO NOT HONOUR OR TAKE RESPONSIBILITY FOR THEIR NEGLIGENT ACTIONS . YOUR PARCELS ARE NOT SAFE WITH THIS GROUP BEWARE !!”

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Posted 7 years ago

“high standard service”

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Posted 7 years ago

“Excellent”

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Posted 7 years ago

“Picked up and delivered as promised.”

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Posted 7 years ago

“I couldn't use the company in the end.....but the customer services girl I spoke to, Eden, was so helpful, much more then the company I was trying to return a parcel to! She created a refund for me in less time than it is me to type this!!”

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Posted 7 years ago

“Booked in with Interparcel for Hermes to collect. Hermes didn't collect on the booked day and just requested a re-booking. Its then up to you to rebook a collection, and wait another day, and reprint the label. Strictly speaking, they could carry on for ever like that and not bother collecting your parcel at all, after you paid for the delivery! Poor customer service system, if they fail to collect (and that is bad enough in itself) they should automatically collect the next day I won't use them again, plenty others provide the same service”

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Posted 7 years ago

“Rubbish”

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Posted 7 years ago

“Interparcel tracking is hopeless! I tried several times to use your tracking to determine delivery day. But it only informed me was that the parcel had been collected from the sender. Again tried to track (on the day it was delivered) and the tracking had still not been updated so I went out and missed the delivery!!!!! Grrrrrr! Arranged redelivery which arrived as normal. DHL tracking is faultless, look and learn or continue to be a dinosaur and go the same way.”

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Posted 7 years ago

“Libby White is a fantastic customer service person. Extremely efficient, helpful and professional. Just wish I could say the same about your UPS driver!!!!”

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Posted 7 years ago

“Very satisfied of the service.”

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Posted 7 years ago

“This is a organisation that’s lacks any service to paying customer, I paid for a 2 day delivery paid in good faith, took them 2 days to collect and 7 days to deliver, submitted 2complaints neither ever answered. They don’t care once you have paid avoid them.”

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Posted 7 years ago

Interparcel is rated 4.5 based on 9,937 reviews