Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Picked up and delivered as promised.”

Helpful Report

Posted 6 years ago

“I couldn't use the company in the end.....but the customer services girl I spoke to, Eden, was so helpful, much more then the company I was trying to return a parcel to! She created a refund for me in less time than it is me to type this!!”

Helpful Report

Posted 6 years ago

“Booked in with Interparcel for Hermes to collect. Hermes didn't collect on the booked day and just requested a re-booking. Its then up to you to rebook a collection, and wait another day, and reprint the label. Strictly speaking, they could carry on for ever like that and not bother collecting your parcel at all, after you paid for the delivery! Poor customer service system, if they fail to collect (and that is bad enough in itself) they should automatically collect the next day I won't use them again, plenty others provide the same service”

Helpful Report

Posted 6 years ago

“Rubbish”

Helpful Report

Posted 6 years ago

“Interparcel tracking is hopeless! I tried several times to use your tracking to determine delivery day. But it only informed me was that the parcel had been collected from the sender. Again tried to track (on the day it was delivered) and the tracking had still not been updated so I went out and missed the delivery!!!!! Grrrrrr! Arranged redelivery which arrived as normal. DHL tracking is faultless, look and learn or continue to be a dinosaur and go the same way.”

Helpful Report

Posted 6 years ago

“Libby White is a fantastic customer service person. Extremely efficient, helpful and professional. Just wish I could say the same about your UPS driver!!!!”

Helpful Report

Posted 6 years ago

“Very satisfied of the service.”

Helpful Report

Posted 6 years ago

“This is a organisation that’s lacks any service to paying customer, I paid for a 2 day delivery paid in good faith, took them 2 days to collect and 7 days to deliver, submitted 2complaints neither ever answered. They don’t care once you have paid avoid them.”

Helpful Report

Posted 6 years ago

“Always use them and they have never ever let me down. Would not use any other parcel company.”

Helpful Report

Posted 6 years ago

“Booked with them as they offered the best price for the delivery, a parcel got lost but customer services Libby tracked it down and it was delivered the following day great customer service!”

Helpful Report

Posted 6 years ago

“Not let me down, goods arrive when they are expected”

Helpful Report

Posted 6 years ago

“Had issues with other companies due to size/weight of parcel. I thought I was going to have same issues here as parcel wasn't collected on the first two attempts however they did notify me and reschedule. it proved 3rd time lucky and parcel was collected and delivered quickly and safely. Will be my "go to" courier service from now on.”

Helpful Report

Posted 6 years ago

“I sent 12 items in 10 days and all lost lost all my money £200 and no explanation what went wrong i think they were STOLEN”

Helpful Report

Posted 6 years ago

“Making the booking was very easy - collection great could see on map where driver was - but once collected no more info just hope it will be delivered today - even an estimated time of delivery would help”

Helpful Report

Posted 6 years ago

“Really happy. Saves me so much money using Interparcel compared to other parcel companies. Quicker then most too. They are always my go to for international deliveries”

Helpful Report

Posted 6 years ago

“Excellent service very reasonably priced and very timely. All the best wishes for a very successful business.”

Helpful Report

Posted 6 years ago

“All the customer service assistant are very helpful. I was assisted by three CSA. One of them were named Libby. There was no trouble at all to book my parcel. The website does not allow you to choose your home address for collection. You can choose the address from drop down list and later ask the customer service to amend it. They will be more than happy to help.”

Helpful Report

Posted 6 years ago

“East website to navigate, but if you need help, there is always a representative on hand to help on the 'phone.”

Helpful Report

Posted 6 years ago

“Collected and delivered on time.”

Helpful Report

Posted 6 years ago

“Paid for a timed next day delivery, in fact the area was classed as a 2 day service. Interparcel will not refund the express portion of the shipping we paid. Awful customer service sadly.”

Helpful Report

Posted 6 years ago

Good Morning I am sorry that this arrived later than expected. Unfortunately the post code you sent to is classed as a 2 day area. We also do advise in our terms of use that certain areas in Scotland can take longer. Due to this we are unable to issue a refund on this occasion.

Posted 6 years ago

Interparcel is rated 4.5 based on 9,925 reviews