Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“picked up / delivered , on time no problems”

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Posted 10 years ago

“Simple. Good service, and a good price!”

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Posted 10 years ago

“Prompt, efficient and reliable service, from parcel uplift to delivery. Prices compare very favourably too. Will definitely use again.”

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Posted 10 years ago

“Very convenient and easier to use than I expected. Great value on the store drop off service.”

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Posted 10 years ago

“Very easy website, good choice of carriers and prices, with additional information available. the consignments have always been collected within the time period and have been delivered on time and in the right place. Thank you”

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Posted 10 years ago

“Efficient and speedy delivery by friendly and courteous courier.”

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Posted 10 years ago

“Arrived next day safely. Very happy with service. :)”

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Posted 10 years ago

“We used to pay silly money sending parcels, Interparcel allows us to quickly find the most cost-effective and reliable delivery service. It's great!”

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Posted 10 years ago

“i am always very satisfied with the quick collection times that i receive from you.”

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Posted 10 years ago

“Easy to use web-site, reliable service, reasonable prices.”

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Posted 10 years ago

“Excellent service very smooth and efficient, happy customer!”

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Posted 10 years ago

“Quick and easy to book for collection and delivery on time. Very efficient”

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Posted 10 years ago

“Easy to book online.”

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Posted 10 years ago

“On the 18th February I rang Interparcel and spoke to Annie Lee, to let her know that a parcel I had sent had been ripped open and the contents had been stolen before it reached my customer. She insisted that she was very sorry and would do her best to help me by passing the message onto Hermes. It's now the 24th February and I have heard nothing back. I decided to ring Hermes about this incident and they told me that Interparcel have not been in touch about this incident at all. So I am guessing that 'very helpful and sorry' Annie Lee just told me a big fat fib to shut me up and keep me strung along for a few days. I then rang Interparcel back and got on the phone to her, and asked her if she had passed on the message. She ummed and ahhed but I didn't really get an answer from her. It's pathetic - this company will gladly take your money from you but when things go wrong they are no help at all - so you'd better pray that nothing happens to your delivery. If you HAVE to use Interparcel (please don't) then make sure you don't send anything that cannot be replaced, as these people will not help you replace it, will not give you a refund for lost orders, and will take your phone calls and then forget you even exist. I have been using Interparcel for just over a year, twice weekly, sometimes more. But they will not be getting anything more from me - and I'm going to make sure everyone I speak to to knows how useless they are in a crisis. They have lost a loyal customer who used to sing their praises. I own an online shop, and I am in contact with a lot of other online retailers. I have already speak the message across our network to let everyone know how useless they are, and a few of my friends said they would never use them. Useless 'middle-man' company - go direct if you need to post.”

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Posted 10 years ago

“Service is horrible Booked a Pick-up within a time slot of 8-14.45. No one turned up for collection. Tried online chat with the customer service at 15.30 they said the driver would come today. But wasnt too happy with the reply so called their customer services about 10 mins later. The lady on the phone advised me that UPS had already attempted a Pick-up which contradicted what the online customer service person said. It was really confusing. They didnt offer any help or a reason why the pickup wasnt done. Was informed that they package can be picked up tomorrow. So i have to stay away from work for another whole day so I can get my package picked up for which I have already paid in full. I really dont get it. The customer service lady was really not helpful. Providing no relevant information. Really disapointed at this minute as I wanted to have this package reach its destination by Wednesday and now it wont.”

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Posted 10 years ago

“Very poor service from this company, i will now never use them again. I booked a parcel for collection today prior to the cut off time. I received a receipt from the website which i downloaded and printed. It clearly states that the collection date was the 11/02/2015 between 13:30 and 17:30. When i called to try and find our if TNT were still coming i was informed that i had booked the collection for tomorrow (12/02/15), this is a lie and i have evidence in the form of the original booking receipt i received with i placed the order, however the online version of the same booking receipt has mysteriously changed to the 12th Feb, i tried to suggest to the customer service representative that they must have a fault with the system or someone has changed the collection but she point blankly refused to accept this and insisted that i booked it incorrectly. I have a digital and hard copy of the original receipt showing the collection date i agreed to when i purchased so Interparcel are welcome to contact me and receive a copy of this. If a courier company says they can collect today i expect them to do so, i could have lived with it not happening if it had been TNT that had failed to turn up, what i cannot accept is being told that i booked it for the following day when i know for a fact that i did not, essentially i was told that i had booked it wrong, the customer services department would not even consider the possibility that they were wrong, i do not like being lied to so i will not be using them in future.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,937 reviews