Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with the service and response times of Interparcel. Communication is easy and deliveries are reliable. When there is a problem, which is inevitable in any delivery company, it always gets solved, sometimes within hours and sometimes days, never longer than this.”

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Posted 9 years ago

“On-line chat is a easy and efficient way to contact Interparcel to resolve any problems. Sabrina handled my query promptly today, and I was happy with the outcome.”

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Posted 9 years ago

“I do like Interparcel. They give access to premium delivery solutions and at a reasonable rate - for both business and domestic. On the odd occasion where I've had need to contact them, they are approachable by email (though I believe there's the option to phone) and they reply quickly. Big thumbs up to Katy Hall - now in my address book - Katy is always keen to help and is a valued contact. Thanks Interparcel !”

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Posted 9 years ago

“Excellent service - on the odd occasion there are any problems they are always handled promptly and professionally - recent issue on a very important shipment overseas to a key customer was handled most excellently by Charlie Stocker in Customer Services dept - Highly recommended”

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Posted 9 years ago

“Katie was very quick with sorting out our problem, your customer service is fantastic”

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Posted 9 years ago

“Just chatted online with Rachael. She answered my question with no problems and put my mind at rest.”

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Posted 9 years ago

“All issues I have had with Interparcel has been handled professionally, personally and promptly.”

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Posted 9 years ago

“Mary Evans was extremely helpful and obliging when I decided to cancel a booking I had made. It was on the actual morning of the day that the parcel was due to be collected, that I cancelled but she was very helpful and understanding and refunded my charges with no questions or quibbles. I am very impressed with the service that this company offers in general and the charges are very reasonable and affordable. I will definitely use them again in the future and would recommend them to anyone that needs an easy to use and understand online parcel delivery service, where size nor dimensions matters.”

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Posted 9 years ago

“Nicole was fantastic, really quick solved the issue in seconds no hassle at all she is a credit to your company, thank you Nicole! :-)”

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Posted 9 years ago

“Very efficient, great customer service, never had to put a claim for lost or damage item, simply hassle free.”

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Posted 9 years ago

“I think you need to label things and make sure labels stay on before collecting them I'm very disappointed that you telling me my parcel is lost.i know it's stuck somewhere in your storage I'm coming to identify my bag”

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Posted 9 years ago

“Nicole was very helpful and efficiently dealt with any and all queries I had”

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Posted 9 years ago

“Needed a parcel collection bringing forward - Sabrina was very efficient, polite and helpful - was all sorted in just a couple of minutes I am very impressed with the service provided!”

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Posted 9 years ago

“A great parcel service backed up by a very caring staff. I had a problem with New Zealand customs and got some fantastic help off Rachael Smith a very caring staff member.”

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Posted 9 years ago

“We booked a parcel for next day collection through Inter Parcel, 9 days later it still hasn't been collected. Every time we have contacted Inter Parcel for answers we've been directed to three clueless 'Customer Service Advisors', who evidently have the wrong job title as we have not experienced any customer service. One of the said 'Customer Service Advisors' also had that audacity to send an email asking if we could write this review and to name her so that her manager could see it... I'm more than happy to oblige and included the others too... Stacey McKay, Mary Evans, Annelese McBride. Absolutely shocking, we have now cancelled the order and are awaiting a refund, we will definitely never use this company again.”

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Posted 9 years ago

“James England has kept me well informed of the progress of our shipment to India through Interparcel/FedEx. James has a polite and courteous manner and is a credit to your customer services department. Khurram @ Aero Cricket”

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Posted 9 years ago

“Sabrina is very good at sorting out your needs and very quickly. Thank you Sabrina. Emma”

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Posted 9 years ago

“My company The Missing Link has been using Interparcel for several years now . The website is easy to use with an address book facility and printable shipping labels and customs invoices. Interparcel offer a wide choice of delivery companies for inland, Europe and the rest of the woprld and prices are competitive. Interparcel staff are extremely friendly answering ant queries in a very helpful and polite manner and should things go wrong or prove difficult with a delivery they will step in and sort everything out promptly and efficiently. Also important - it is very easy to find the contact phone number on the site - a bit of a rarity nowadays on many sites .. I am very happy to recommend Interparcel Services...Jan Morten”

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Posted 9 years ago

“Sabrina provides great customer service, highly recommended”

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Posted 9 years ago

“cheap rates for shipping from England to Germany. Used the service before. This time I needed to increase the insurance after placing my order, Sabrina in the livechat helped me and made it easy for me.”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,936 reviews