Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with the professional, friendly and helpful service provided by James when I called this morning. Thank you so much.”

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Posted 9 years ago

“Kate, who just helped my out on the chat thing was excellent, very efficient and helpful. Give her a pay rise.”

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Posted 9 years ago

“Nicole Rowland helped me to get a speedy refund. Thanks.”

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Posted 9 years ago

“Excellent quick service from JamesE to an enquiry I made just now - very helpful!”

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Posted 9 years ago

“Very happy with the help provided”

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Posted 9 years ago

“Sabrina Slade helped me with my query very quickly and efficiently. Very pleased.”

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Posted 9 years ago

“As always Nicole has answered my query in a quick and efficient manner.. Thank you:)”

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Posted 9 years ago

“Other parcel delivery companies could lean allot from Interparcel's friendly, helpful and quick response to customer telephone queries!”

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Posted 9 years ago

“Mostly good service but lately been let down when booking urgent orders in plenty of time but told ups cannot collect the next day which then delays my orders to my customers. Not very reliable lately. However have had courteous emails from customer services trying to help in particular Rachel. Thank you Suzanne Perry”

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Posted 9 years ago

“Excellent service, I always use interparcel, when ever I have a problem or need to request a POD it is always dealt with efficiently, as it was on this occasion by Sabrina Slade. Many thanks”

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Posted 9 years ago

“Very good staff. Informed by Charlie Stocker that parcel had been delivered which is a big help.”

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Posted 9 years ago

“Hello, I always use Interparcel for my export orders and have always found the service competitive and efficient. When I have a problem they are always sorted promptly and courteously. My most recent help request was dealt with very well by Rachael Smith when I had double booked a package and needed to request a refund for the collection I didn't use. Yours sincerely Joanne Sykes”

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Posted 9 years ago

Hi Joanne, Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 9 years ago

“very accommodating and willing to humans,very versatile.”

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Posted 9 years ago

“James England was a very great costumer adviser, got in touch with me, and he succsessfully solved my problem with the currier. Very happy with his knowlegde, attention and helpfull attitude! Thank you”

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Posted 9 years ago

“SPOKE ON YOUR LIVE CHAT TO JAMES ENGLAND ...THANKYOU JAMES YOU WERE SO SO VERY HELPFUL I AM OLD AND YOU TOLD ME EXACTLY WHAT TO DO AND IM PLEASED TO SAY MY PARCEL IS NOW ON ITS WAY”

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Posted 9 years ago

Hi James, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 9 years ago

“Your customer service advisor Rachael Smith was very helpful and sorted my problem out straight away and followed the call up by email, very impressed.”

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Posted 9 years ago

“Just spoken to Sabrina who was very helpful. Excellent work! Thank you!”

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Posted 9 years ago

“Sabrina was very helpful when I needed a re-booking when there was a delay of the documents being produced on this end.”

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Posted 9 years ago

“I arranged for my package to be collected on Saturday 13th February - I was given a window of 8am - 9pm so I waited in my house all day long for the package to be picked-up. 9pm comes and goes, and no one had arrived. I had not received a phone call, text or email from Interparcel or from Hermes informing me that the collection would not be taking place. As you may imagine, I was furious at the waste of a whole day. I contacted Interparcel to rearrange collection and to ask for my money to be refunded, however they were not willing to refund my money, despite the 'no show'. Terrible customer service from them, what's the point in providing all your contact information if they don't contact you when there's a problem? Will not be using again.”

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Posted 9 years ago

Hi Stuart, thank you for your review. I am sorry to hear that your item was not collected as expected. Unfortunately collections with Hermes are not covered by the money back guarantee and so we are unable to issue a refund in the event of a failed collection. Hermes have confirmed that the item was collected on the next available date and the delivery has now been completed. Once again, I am sorry for the delay.

Posted 9 years ago

“I always receive excellent service from Interparcel.com, hands down the best customer service I have ever dealt with. Sabrina, today for example, helped rectify my mistake in a matter of seconds! Very helpful! =]”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,936 reviews