Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just spoke to Sabrina who took the time to investigate my enquiry with further details.”

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Posted 9 years ago

“James England dealt with my query quickly and efficiently. Thank you for your help! Great service”

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Posted 9 years ago

“Love it sabrina was amazing”

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Posted 9 years ago

“Booked collection using UPS Premium. Courier should have collected the parcel yesterday but no-one came to pick it up. Losing a day of work as parcel has been rescheduled to be collected today (hopefully?). Will request a partial refund and will need to apologise to the recipient expecting the parcel. Don't recommend.”

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Posted 9 years ago

Hi Claudio, thank you for your review. I am sorry to hear that the parcel has not been collected as expected. We have raised this with UPS to gain further information on why the collection failed in this instance. Once a response is received from UPS will we be able look into your request for a partial refund. I can confirm that collection has been rearranged for today.

Posted 9 years ago

“Nicole Rowland from Interparcel was exceptionally friendly and helpful.”

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Posted 9 years ago

“James England was so helpful dealing with my concerns today. I could not have asked for more. Fantastic”

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Posted 9 years ago

“Sabrina Slade was my rep with a particular problem. She dealt with it super quickly and professionally. Top class service. Thanks!”

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Posted 9 years ago

“Interparcel are great, but only if nothing goes wrong if something goes wrong and the parcel is returned they charge you even if there has not been two delivery attempts. If the parcel gets there with no problems then all is good and the price is good too. You have to track your own parcels which is annoying.”

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Posted 9 years ago

“Great service by Sabrina Slade, polite and responded very quickly!”

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Posted 9 years ago

“Whilst I have had a lot of issues with Interparcel over the past 3 years, with a specific query I have had great assistance from James England - and would like the score on the review to reflect his customer service rather than the service as a whole.”

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Posted 9 years ago

“Sabrina helped me rebook a collection date as I had made an error. Very quick and very helpful and good to have contact on hand, unlike other Courier sites A1. Thank you”

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Posted 9 years ago

“My experiences with Interparcel have always been very good. A recent problem was resolved extremely quickly by Mary Evans, Customer Service Advisor. Mary very quickly and efficiently contacted TNT and ascertained the problem was related to an incorrect telephone number for the sender. It is quite possible this was my error. We quickly organised for the correct number to be given to TNT in Italy so that a second collection attempt could be made. Mary then also followed up by informing me by e mail when the new collection date was in place. Perfect service! There has since been an additional issue with the Interparcel Tracking system not recording the new collection and once again Mary has acted quickly and efficiently in getting this resolved. As I said I have always had excellent results using Interparcel and it is my number one place to go for courier deliveries, however if there is one weakness in the Interparcel system it is the tracking. On at least two occasions I have found the system to be inaccurate which has required contacting your customer services, which is a waste of their time and mine. If you can make the tracking system more robust everything would be perfect! However, any problems have always been solved by your excellent customer service team and on this occasion Mary Evans once again did a great job. Thank you.”

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Posted 9 years ago

“Just called and spoke to Nicole Rowland who was excellent and sorted my query very quickly and efficiently. Excellent member of staff!”

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Posted 9 years ago

“I have used Interparcel for all my courier requirements for some years now and have only had two items which required any additional work, both of which we not a problem of Interparcels' making. On both occasions I have been very impressed with the quality and promptness of service from Interparcel. On this occasion, Mary, very quickly sorted out the problem which related to an incorrect phone number, i was promptly kept advised of developments and received subsequent e mail confirmation from Mary that corrections had been made and a new collection date organised.”

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Posted 9 years ago

“I had a small problem with the collection and I phoned interparcel and spoke to Rachael who was very helpful. The parcel has now finally been collected. Nice friendly and quick to help.”

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Posted 9 years ago

“Quick and seamless! Just the thing when you need to get that parcel out!”

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Posted 9 years ago

“Helpful and professional service. Using them for the last 3 years with Interparcel and never has been let down.”

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Posted 9 years ago

“JamesE was extremely professional and fix my issue in less than 2min. Thank you”

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Posted 9 years ago

“I contacted Interparcel in order to have some informations as i am starting a little business on my own. I would like to thank especially James England for being so professional in replying to my queries. Very good indeed!!”

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Posted 9 years ago

“Excellent feedback on a late delivery of a box on our behalf. Thank you to James England at Customer Services for good work in this regard!”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,936 reviews