Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke to Sabrina this morning for collection issues. She was really helpful and friendly.”

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Posted 9 years ago

“Rachael Smith Has been fantastic in dealing with my issue and I would highly recommend Interparcel to anyone. Quick, professional & and economic. Thank you.”

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Posted 9 years ago

“Rachel very efficient and good”

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Posted 9 years ago

“Spoke to Sabrina this afternoon who was brilliant at helping me with my account problem. Highly recommended live chat facility if all operators are as efficient as she is.”

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Posted 9 years ago

“I spoke to Annelese McBride this morning on the phone after I'd messed up the delivery address on my online parcel order. The phone was answered promptly, problem sorted and a new address label emailed within minutes. 5 Star service - will definitely use again. Thanks”

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Posted 9 years ago

“Response from Nicole today was very good. I look forward to a partial refund. Thank you”

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Posted 9 years ago

“Called to check why a parcel had not been collected and found I had mistakenly booked a week later. Sabrina offered to get the parcel collected today. That was 9.00 am. Parcel collected 9.35am No fuss, no extra charge. Can't really fault them.”

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Posted 9 years ago

“Have used interparcel many many times. Overall the service is very good. Sabrina has been particularly helpful with queries I have had. One main suggestion for improvement - the ability to place several orders by "adding to cart". Then make one single payment for the orders with one single invoice. We often place several orders in one day and it seems inefficient to have to make individual payments for each order. A competitor of yours uses an add to cart system and it is so much quicker and easier. Thanks”

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Posted 9 years ago

“Very good - I booked a collection accidentally a week later than I expected. Just used live chat to Sabrina who brought the collection forward to today. No cost, no fuss, very helpful.”

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Posted 9 years ago

“Nicole Rowland was very professional and dealt with my order promptly and sorted all my queries . Because of her pleasant approach we shall bring more business in future.”

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Posted 9 years ago

“Nicole Rowland was very professional and dealt with my order”

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Posted 9 years ago

“Had to contact Louise Evison to advise that I wouldn't be home to accept delivery and could I leave a note to driver to leave in front porch. She replied very quickly and I am happy with the good service she gave me. I would recommend her as a good employee with excellent customer service skills”

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Posted 9 years ago

“E-mailed a few times as I wasn't sure I would be home and asked if I could leave message to put parcel in porch Got back a shift reply saying this had been done. Well done, good customer service :)”

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Posted 9 years ago

“Ordered a parcel to be collected that afternoon. realised there was a complication and needed cancelling, went onto the live chat service expecting it to be too late. Sabrina was extremely helpful and efficient and cancelled my order within minutes!”

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Posted 9 years ago

“We had a parcel that was not collected on the day by UPS (very unusual). Interparcel respond within 30 minutes and the parcel was collected within ten minutes because the drive was in the area. Excellent service!”

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Posted 9 years ago

“Sabrina, was very helpful and polite. My questions were answered and re-booking was done straight away. Thank you”

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Posted 9 years ago

“Sabrina Slade was very helpful with my inquiry. Thanks.”

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Posted 9 years ago

“Nicole was efficient, polite and obtained the result I required. Very Happy :)”

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Posted 9 years ago

“The Service is superb and tip top, also the customer service staff (Sabrina) really helpful.”

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Posted 9 years ago

“Been using Interparcel for years and they alway deliver it :-)”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,936 reviews