Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally happy with the service. Would never use the TNT drop off service ever again after they refused to accept the parcel because they had no room? The Hermes service has also been poor with NO Saturday collections on at least 3 occasions. The customer service from Interparcel in resolving all theses issues has been excellent in the last 6 months, Had a few issues in the past. KG John”

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Posted 9 years ago

“Excellent easy to use cheep”

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Posted 9 years ago

“I have always received first class service from Interparcel and would thank everyone concerned, especially Rachael Smith who has been so helpful yesterday and today in sorting out UPS issues for me.”

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Posted 9 years ago

“I had a problem with my phone number and Sabrina was very helpful when re-organizing the pickup for me.”

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Posted 9 years ago

“As usual I find myself rushing through things like all my relationships and it didn't come as a surprise that I would be in a pickle as a result with my delivery. One failed collection later here I am writing another review of one of the exemplary staff at Interparcel. Not only did Nicole put me at ease but she ensured that my wrongs were corrected. Her professional and collected approach not only resonated with me but it reminded me of a similar encounter I once had with another one of your staff, Sabrina but I digress. Whoever is reading this I want you to go upto Nicole and tell her she's awesome because that lady is a credit to Interparcel. What originally started off as the first link off Google has now become my only domain for courier services and I will never change that provided you keep up the amazing customer service. Much love Abdi P.s don't forget to tell Nicole she's awesome”

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Posted 9 years ago

“Sabrina was very polite and dealt with my query fast and issued a refund on a order cancellation in less than 2 minutes. Highly recommend, A*”

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Posted 9 years ago

“Nicole was very helpful indeed. I appreciate that the answer I get is not always the one I want to hear but Nicole quickly helped me find a solution to my problem. Great stuff!”

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Posted 9 years ago

“Live chat with Sabrina was excellent. All the info I needed very quickly. Highly recommended.”

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Posted 9 years ago

“Sabrina was very helpful today on chat. She answered all my questions and queries and made me feel at ease. Thanks :)”

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Posted 9 years ago

“Sabrina was very helpful in sorting out a re collection for me! Quick at replying and very polite. Thank you!”

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Posted 9 years ago

“Sabrina was very helpful and fast with her answer! Thanks!”

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Posted 9 years ago

“Sabrina helped me to re-book the collection promptly. Very friendly service. Thank you”

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Posted 9 years ago

“I was in contact with Customer Support asking about an delivery. The customer service representative Sabrina gave me the information I was looking for and a bit more. Fantastic service”

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Posted 9 years ago

“Had a small blip leading to a failed collection which was down to my customer, not Interparcel, after live chat with Sabrina it was all sorted and rebooked. Sabrina was extremely helpful and just shows how well a company can perform even if things don't always go to plan! Thanks Sabrina and Interparcel.com”

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Posted 9 years ago

“You Guys (and Girls) at Interparcel ROCK!! You are also correctly responding to all the negative responses. Keep up the good work - you are doing things right!!”

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Posted 9 years ago

“The service is always impeccable. Today I was kindly assisted by Nicole Rowland: She was simply outstanding. Both in terms of usefulness of the information provided and in terms of kindness. Many thanks to Nicole and all the team.”

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Posted 9 years ago

“Very helpful company able to engage carriers with special requests and feedback on outcomes.”

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Posted 9 years ago

“As a business we always use Interparcel. Its our go to place for parcel returns. In our business (vinyl records) it enables us to pick the right courier for the job. Customer Service is excellent too. Any problems are dealt with quickly and its never too much trouble. Thank you Rachel Smith for sorting out that last wayward box.”

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Posted 9 years ago

“I would like to say a big thank you to your customer support representative Stacey McKay. I was having a problem with a tracking number not being recognised. I spoke to Stacey who confirmed that my parcel had been shipped and received at the other end and although my order did not include a signature request there was proof that someone had signed for it. Stacey very kindly sent me an email with all this info on which has been most helpful.”

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Posted 9 years ago

“Very good all round service all ways quick and help full and when i had a problem sabrina on the live chat was very quick and professional to resolve the matter Thank you Kind Regards j spaence FordRsSpenceSpares.”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,936 reviews